Delighted

Frequently Asked Questions about Delighted

Who are Delighted?

Delighted is a customer feedback platform that enables businesses to gather insights from their customers through various survey methods. Established to help organisations improve their products and services based on real customer feedback, Delighted focuses on providing actionable data to enhance customer satisfaction and engagement.

What are Delighteds products?

Delighted offers a suite of products designed for gathering customer feedback, including NPS (Net Promoter Score) surveys, CSAT (Customer Satisfaction) surveys, CES (Customer Effort Score) surveys, and product feedback tools. These products are aimed at helping businesses understand their customers experiences and perceptions.

What services do Delighted offer?

In addition to their survey products, Delighted provides services such as data analysis, reporting dashboards, and integrations with other business tools. They also offer consulting services to help businesses develop strategies based on customer feedback.

What type of companies do Delighteds products suit?

Delighteds products are suitable for a wide range of companies, from small startups to large enterprises, across various industries including retail, SaaS, hospitality, and healthcare. Any organisation looking to improve customer experience can benefit from Delighteds feedback solutions.

How much does Delighteds product cost?

Delighted offers various pricing plans based on the features and number of responses required. Pricing may vary depending on the specific plan chosen, and potential customers are encouraged to visit the Delighted website for the most current pricing information.

Does Delighted offer a free trial?

Yes, Delighted offers a free trial for potential customers to explore their platform and assess its features before making a commitment. This trial allows users to experience the functionalities and determine if it meets their needs.

What discounts does Delighted offer on their products?

Delighted occasionally offers discounts or promotional pricing, particularly for annual subscriptions or for non-profit organisations. It is advisable to check their website or contact their sales team for any ongoing promotions.

Are there any hidden fees or additional costs with Delighted?

Delighted is transparent about its pricing structure. While there are no hidden fees, certain advanced features or integrations may incur additional costs. Users are encouraged to review the pricing details carefully before purchasing.

Who uses Delighteds products?

Delighteds products are used by a diverse range of companies, including startups, mid-sized businesses, and large corporations. Industries such as technology, consumer goods, and services widely utilise Delighted to gain insights into customer satisfaction.

What are the main features of Delighteds products/services?

Main features of Delighteds offerings include customizable surveys, real-time feedback collection, automated reporting, dashboard analytics, and integration capabilities with CRM and other business tools.

How does Delighted compare to its competitors?

Delighted differentiates itself from competitors through its user-friendly interface, ease of setup, and focus on customer feedback. While there are other platforms available, Delighteds simplicity and effective feedback tools are frequently highlighted as key advantages.

Is Delighteds platform easy to use?

Yes, Delighteds platform is designed to be intuitive and user-friendly, allowing users to create and distribute surveys quickly without extensive technical knowledge.

How easy is it to set up Delighteds product or service?

Setting up Delighteds product is straightforward, with guided setup processes and readily available resources to assist users in launching their feedback initiatives promptly.

Is Delighted reliable?

Delighted has established a reputation for reliability, providing consistent performance and accurate data collection for its users, which is essential for effective customer feedback management.

Does Delighted offer customer support?

Yes, Delighted offers customer support through various channels, including email and help centre resources, ensuring that users receive assistance when needed.

How secure is Delighted’s platform?

Delighted prioritises data security and employs measures such as encryption and compliance with data protection regulations to ensure the safety of user information and feedback collected.

Does Delighted integrate with other tools or platforms?

Yes, Delighted offers integration capabilities with popular tools and platforms, including CRM systems, email marketing solutions, and data analysis software, allowing for seamless data flow and enhanced functionality.

Can I use Delighted on mobile devices?

Delighteds platform is designed to be accessible via mobile devices, allowing users to manage feedback and surveys on-the-go.

What do users say about Delighted?

User feedback about Delighted generally highlights its ease of use, effectiveness in gathering customer insights, and the quality of customer support. Many users appreciate the actionable data provided by the platform.

What are the pros and cons of Delighted?

Pros of Delighted include its user-friendly interface, robust features for feedback collection, and excellent customer service. Potential cons may include pricing for larger organisations and limitations in customisation for certain survey types.

How can I purchase Delighted’s services?

Users can purchase Delighteds services directly through their website, where they can select a suitable pricing plan and complete the registration process online.

What is the cancellation or refund policy for Delighted?

Delighted has a clear cancellation policy that allows users to cancel their subscriptions at any time. Refunds may be offered under specific conditions, and users should consult the terms of service for detailed information.

Who uses Delighted?

Delighted is utilised by various organisations, including those in the technology, e-commerce, and service sectors, who seek to enhance customer satisfaction through effective feedback mechanisms.

What are the common use cases for Delighted?

Common use cases for Delighted include measuring customer satisfaction, monitoring customer loyalty through NPS, gathering feedback on products or services, and conducting market research.

Why choose Delighted over other options?

Delighted may be preferred for its ease of use, quick setup process, and focus on actionable insights. Its customer-centric approach and strong support can make it a more attractive option for businesses focused on improving customer experience.

How easy is it to set up Delighted?

Setting up Delighted is a simple process, designed to require minimal time and technical knowledge, allowing businesses to launch surveys efficiently.

Does Delighted offer training or tutorials?

Yes, Delighted provides training resources and tutorials through their help centre, enabling users to maximise the platforms capabilities and enhance their feedback strategies.

What languages does Delighted support?

Delighted supports multiple languages, making it accessible to a diverse range of customers across different regions. Users can customise surveys to suit their target audiences language preferences.

What problems does Delighted solve?

Delighted helps businesses address challenges related to customer feedback collection, understanding customer satisfaction levels, and making informed decisions based on data-driven insights.

Is Delighted worth the investment?

Many users find that Delighted offers valuable insights that can lead to improved customer satisfaction and loyalty, making it a worthwhile investment for businesses focused on enhancing their customer experience.