DNSFilter

Frequently Asked Questions about DNSFilter

Who are DNSFilter?

DNSFilter is a cloud-based DNS security platform that provides businesses with threat detection and content filtering services. Founded in 2015, the company focuses on protecting users from malicious websites while ensuring secure and reliable internet access.

What are DNSFilters products?

DNSFilter offers several products, primarily centred around DNS security and filtering. These include DNS filtering services, threat intelligence, and secure DNS resolution, which help organisations mitigate security risks and enhance web browsing safety.

What services do DNSFilter offer?

DNSFilter provides a range of services including DNS filtering, malware protection, phishing protection, content filtering, and reporting analytics. These services are designed to enhance network security and manage internet usage within organisations.

What type of companies do DNSFilters products suit?

DNSFilters products are suitable for a variety of organisations, including small to medium-sized businesses, educational institutions, and large enterprises that require robust network security and content management solutions.

How much does DNSFilters product cost?

DNSFilter offers tiered pricing plans based on the number of users and features selected. Prices generally range from competitive rates for small businesses to more comprehensive plans for larger enterprises. For specific pricing details, it is advisable to consult their website or contact their sales team.

Does DNSFilter offer a free trial?

Yes, DNSFilter offers a free trial of their services, allowing potential customers to explore the features and capabilities of the platform without any commitment.

What discounts does DNSFilter offer on their products?

DNSFilter may provide discounts for annual subscriptions or bulk purchases. Specific promotional offers can vary and it is best to check their website or contact their customer support for the latest information.

Are there any hidden fees or additional costs with DNSFilter?

DNSFilter does not typically have hidden fees; however, additional costs may arise depending on the specific features or services chosen. It is recommended to review the pricing structure clearly outlined on their website.

Who uses DNSFilters products?

DNSFilters products are used by a diverse range of clients, including IT administrators, cybersecurity professionals, and organisational leaders who require enhanced internet security and content management capabilities.

What are the main features of DNSFilters products/services?

Main features of DNSFilter include real-time threat detection, customisable content filtering, comprehensive reporting and analytics, secure DNS resolution, and integration with existing security tools.

How does DNSFilter compare to its competitors?

DNSFilter stands out for its ease of use, robust threat intelligence, and flexible filtering options compared to its competitors. While many alternatives offer similar functionalities, DNSFilters user-friendly interface and scalability make it a preferred choice for many organisations.

Is DNSFilters platform easy to use?

Yes, DNSFilters platform is designed with user-friendliness in mind. The intuitive dashboard and straightforward navigation facilitate easy access to features and settings, making it manageable for users of varying technical expertise.

How easy is it to set up DNSFilters product or service?

Setting up DNSFilter is generally straightforward, with guided installation processes and documentation available. Users can configure settings in a matter of minutes, making it accessible even for those without extensive technical knowledge.

Is DNSFilter reliable?

DNSFilter is considered reliable due to its cloud-based infrastructure, which boasts high availability and performance. The service is designed to provide consistent uptime and fast DNS resolution, ensuring users can access the internet securely without interruptions.

Does DNSFilter offer customer support?

Yes, DNSFilter provides customer support through various channels, including email and online resources. They also offer a knowledge base and community forums to assist users in resolving issues and maximising the use of their services.

How secure is DNSFilter’s platform?

DNSFilter employs robust security measures, including encryption and advanced threat detection technologies, to protect user data and ensure a secure browsing experience. The platform is designed to safeguard against various online threats, including malware and phishing attacks.

Does DNSFilter integrate with other tools or platforms?

Yes, DNSFilter supports integration with various third-party security solutions and platforms, allowing organisations to enhance their existing security stack and streamline operations.

Can I use DNSFilter on mobile devices?

DNSFilter can be accessed on mobile devices through its web interface. Additionally, organisations can implement DNSFilter configurations on mobile devices to extend protection outside of traditional network environments.

What do users say about DNSFilter?

User feedback on DNSFilter generally highlights its effectiveness in threat detection and ease of use. Many users appreciate the customisation options and the responsive customer support, although some have noted a desire for more advanced reporting features.

What are the pros and cons of DNSFilter?

Pros: Effective threat detection, user-friendly interface, customisable filtering options, and responsive customer support.
Cons: Some users may find the reporting features limited compared to other platforms.

How can I purchase DNSFilter’s services?

DNSFilter services can be purchased directly from their website, where users can choose their desired plan and complete the registration process online. Alternatively, interested customers can contact their sales team for assistance.

What is the cancellation or refund policy for DNSFilter?

DNSFilter typically provides a cancellation policy that allows users to cancel their subscription at any time. Refund policies may vary based on the terms of the subscription plan, so it is advisable to review the specific details on their website or contact customer support.

What are the common use cases for DNSFilter?

Common use cases for DNSFilter include securing networks against malware and phishing threats, enforcing content filtering policies, and providing safe internet access for remote workers and students.

Why choose DNSFilter over other options?

Choosing DNSFilter can be beneficial due to its focus on ease of use, robust security features, and customisable filtering options. The platform is designed to scale with organisations, making it a flexible choice for diverse security needs.

How easy is it to set up DNSFilter?

Setting up DNSFilter is relatively easy, with step-by-step guides and documentation available. Most users can complete the setup process quickly, ensuring a smooth transition to enhanced security.

Does DNSFilter offer training or tutorials?

Yes, DNSFilter provides various training materials and tutorials, including documentation and video guides, to help users understand how to effectively use their services and features.

What languages does DNSFilter support?

DNSFilter primarily supports English, but the platform may also offer limited support for other languages in its documentation and customer service. For the most current language offerings, it is best to check their website.

What problems does DNSFilter solve?

DNSFilter addresses several key issues, including preventing malware infections, stopping phishing attacks, managing content access, and providing secure DNS resolution to protect users while online.

Is DNSFilter worth the investment?

Many organisations find DNSFilter to be a worthwhile investment due to its effective security features, ease of use, and ability to protect users from online threats. Evaluating the specific needs and budget of your organisation will help determine its value.