Double the Donation

Frequently Asked Questions about Double the Donation

Who are Double the Donation?

Double the Donation is a technology company that provides solutions to help non-profits and educational institutions maximise their fundraising efforts through employer matching gift programmes. Established to simplify the matching gift process, the company aims to empower organisations to increase donations from their supporters.

What are Double the Donations products?

Double the Donation offers a range of products primarily focused on matching gifts, including:

• Match Finder: A search tool that allows donors to find out if their employer offers a matching gift programme.
• Donation Pages: Customisable donation pages with integrated matching gift information to encourage donors.
• Integration Tools: APIs and integrations with popular fundraising platforms to streamline the matching gift process.

What services do Double the Donation offer?

Double the Donation provides services that include:

• Consultation on matching gift strategies for non-profits.
• Support in setting up and managing matching gift programmes.
• Training and resources for organisations to educate their staff and donors about matching gifts.

What type of companies do Double the Donations products suit?

Double the Donations products are suitable for non-profit organisations, educational institutions, and any other entities that engage in fundraising activities and wish to leverage employer matching gift programmes to increase contributions from supporters.

How much does Double the Donations product cost?

The pricing for Double the Donations products varies based on the specific needs and size of the organisation. They offer tiered pricing plans to accommodate different organisations, which can be obtained by contacting their sales team for a customised quote.

Does Double the Donation offer a free trial?

Yes, Double the Donation offers a free trial for prospective customers to explore their services and determine if they meet their fundraising needs. The details of the trial can be found on their website.

What discounts does Double the Donation offer on their products?

Double the Donation may offer discounts for annual subscriptions or for non-profits that gain access to their services through partnerships or special promotions. Interested organisations should inquire directly for potential discounts.

Are there any hidden fees or additional costs with Double the Donation?

No, Double the Donation is transparent about its pricing structure. There are no hidden fees, and any additional costs would be clearly outlined during the purchasing process.

Who uses Double the Donations products?

Double the Donations products are used by non-profit organisations, educational institutions, and businesses that seek to enhance their fundraising capabilities and engage their supporters in matching gift programmes.

What are the main features of Double the Donations products/services?

The main features of Double the Donations products include:

• Comprehensive database of matching gift companies.
• Integration capabilities with major fundraising platforms.
• User-friendly interface for both organisations and donors.
• Educational resources and support for organisations.

How does Double the Donation compare to its competitors?

Double the Donation is known for its extensive database of matching gift companies and its strong integration capabilities with various fundraising platforms. Compared to competitors, it offers a more comprehensive suite of tools specifically designed to maximise matching gift contributions.

Is Double the Donations platform easy to use?

Yes, Double the Donation’s platform is designed to be user-friendly, with an intuitive interface that allows non-profits to easily navigate and access the tools needed to implement matching gift programmes.

How easy is it to set up Double the Donations product or service?

Setting up Double the Donations products is straightforward. Their team provides guidance and resources to help organisations implement the tools quickly and efficiently.

Is Double the Donation reliable?

Yes, Double the Donation is regarded as a reliable partner for non-profits. They have a solid track record of helping organisations successfully implement matching gift programmes and increase their fundraising outcomes.

Does Double the Donation offer customer support?

Yes, Double the Donation provides customer support through various channels, including email and phone, to assist organisations with any questions or issues they may encounter while using the platform.

How secure is Double the Donation’s platform?

Double the Donation prioritises security and uses industry-standard protocols to protect user data and transactions on their platform, ensuring a safe environment for both organisations and donors.

Does Double the Donation integrate with other tools or platforms?

Yes, Double the Donation offers integration with several popular fundraising platforms, enabling seamless data transfer and enhancing the overall fundraising experience for organisations.

Can I use Double the Donation on mobile devices?

Yes, Double the Donations platform is optimised for mobile use, allowing users to access matching gift information and tools from their smartphones and tablets.

What do users say about Double the Donation?

Users generally report positive experiences with Double the Donation, highlighting the effectiveness of their matching gift solutions and the support provided by their team.

What are the pros and cons of Double the Donation?

Pros:

• Comprehensive matching gift database.
• User-friendly platform.
• Robust customer support.

Cons:

• Pricing may not be affordable for very small organisations.
• Limited features for organisations outside the non-profit sector.

How can I purchase Double the Donation’s services?

Organisations can purchase Double the Donation’s services by visiting their website and selecting the appropriate plan, or by contacting their sales team for customised pricing and options.

What is the cancellation or refund policy for Double the Donation?

Double the Donation’s cancellation and refund policy is detailed on their website. Typically, organisations can cancel their subscription at any time, and refunds may be available under specific circumstances.

What are the common use cases for Double the Donation?

Common use cases for Double the Donation include:

• Increasing donor engagement through matching gift awareness.
• Streamlining the matching gift submission process.
• Enhancing overall fundraising strategies for non-profits and educational institutions.

Why choose Double the Donation over other options?

Double the Donation is chosen for its extensive matching gift database, strong integration capabilities, and dedicated support for non-profits, making it a preferred choice for organisations looking to maximise fundraising potential through matching gifts.

How easy is it to set up Double the Donation?

Setting up Double the Donation is generally easy, with resources and support provided to assist organisations throughout the process, ensuring a smooth implementation.

Does Double the Donation offer training or tutorials?

Yes, Double the Donation provides training materials and tutorials to help organisations understand how to use their platform effectively and educate their staff and donors about matching gifts.

What languages does Double the Donation support?

Double the Donation primarily operates in English. Additional language support may be available depending on specific needs, and organisations should inquire directly for more information.

What problems does Double the Donation solve?

Double the Donation addresses the challenges of promoting and managing matching gift programmes, helping organisations increase their fundraising potential by facilitating donor participation and simplifying the matching process.

Is Double the Donation worth the investment?

Many organisations find that the investment in Double the Donation is worthwhile due to the increased revenue generated through matching gifts, making it a valuable tool for enhancing fundraising efforts.