DPIA Tool

Frequently Asked Questions about Vigilant Software

Who are Vigilant Software?

Vigilant Software is a UK-based company that specializes in providing data protection and privacy management solutions. Their products are designed to help organizations comply with data protection regulations such as the GDPR, ensuring that personal data is handled securely and responsibly.

What are Vigilant Softwares products?

Vigilant Software offers a range of products primarily focused on data protection impact assessments (DPIAs), personal data inventories, and risk assessments. Their products include the DPIA Tool, which assists organisations in evaluating the risks associated with data processing activities.

What services do Vigilant Software offer?

Vigilant Software provides consulting services related to data protection compliance, training sessions for staff and stakeholders, and ongoing support for their software products. They also offer tailored solutions to meet specific organisational needs.

What type of companies do Vigilant Softwares products suit?

The products offered by Vigilant Software are suitable for a wide range of organisations, including small to medium-sized enterprises (SMEs), large corporations, and public sector entities that need to comply with data protection laws and manage personal data effectively.

How much do Vigilant Softwares products cost?

The pricing for Vigilant Softwares products varies depending on the specific solution and the size of the organisation. Potential customers are encouraged to contact Vigilant Software directly for detailed pricing information tailored to their needs.

Does Vigilant Software offer a free trial?

Yes, Vigilant Software typically offers a free trial period for their DPIA Tool, allowing users to evaluate the products features and usability before making a commitment.

What discounts does Vigilant Software offer on their products?

Vigilant Software may offer discounts for bulk purchases or for educational institutions and non-profit organisations. Specific promotional offers can vary, so it is advisable to check their website or contact their sales team for current discounts.

Are there any hidden fees or additional costs with Vigilant Software?

Vigilant Software aims to provide transparent pricing. However, there may be additional costs for customisation, training, or support services that are not included in the initial purchase. It is best to clarify any potential extra costs during the purchasing process.

Who uses Vigilant Softwares products?

Vigilant Softwares products are used by data protection officers, compliance managers, IT professionals, and organisations that handle personal data across various sectors such as healthcare, finance, and education.

What are the main features of Vigilant Softwares products/services?

Main features include automated DPIA workflows, risk assessment tools, personal data mapping, and compliance reporting functionalities, all designed to streamline data protection processes and enhance regulatory compliance.

How does Vigilant Software compare to its competitors?

Vigilant Software distinguishes itself by focusing on user-friendly interfaces, comprehensive support, and tailored solutions that cater to specific organisational needs. This may vary in comparison to competitors, depending on the specific features and pricing structures they offer.

Is Vigilant Softwares platform easy to use?

Yes, Vigilant Software is designed with user experience in mind, featuring intuitive navigation and straightforward processes that facilitate ease of use for all users, regardless of technical expertise.

How easy is it to set up Vigilant Softwares product or service?

Setting up Vigilant Softwares products is generally straightforward, with clear instructions and support available throughout the installation process. Most users can get started without extensive technical knowledge.

Is Vigilant Software reliable?

Vigilant Software has established a strong reputation in the field of data protection, with positive feedback from users regarding the reliability and effectiveness of their products in managing compliance with data protection laws.

Does Vigilant Software offer customer support?

Yes, Vigilant Software provides customer support to assist users with any issues or questions related to their products. Support options may include email assistance, phone support, and online resources.

How secure is Vigilant Software’s platform?

Vigilant Software takes data security seriously and implements various measures to ensure the protection of personal data, including encryption, regular updates, and compliance with industry standards.

Does Vigilant Software integrate with other tools or platforms?

Vigilant Softwares products are designed to integrate seamlessly with various other tools and platforms commonly used in data management and compliance, enhancing their overall functionality.

Can I use Vigilant Software on mobile devices?

Vigilant Software primarily offers web-based applications, which can be accessed on mobile devices, although the user experience may be optimised for desktop environments. It is advisable to check compatibility with specific mobile devices.

What do users say about Vigilant Software?

Users generally report positive experiences with Vigilant Software, highlighting the efficiency of their tools in facilitating compliance and the quality of customer support. Feedback indicates a strong satisfaction with the usability and effectiveness of the products.

What are the pros and cons of Vigilant Software?

Pros include user-friendly design, comprehensive features for compliance management, and robust customer support. Cons may include limitations in customisation options and potential costs for advanced features.

How can I purchase Vigilant Software’s services?

Vigilant Softwares services can be purchased directly through their website, where users can select the appropriate product and complete the transaction online. For specific enterprise solutions, contacting their sales team is recommended.

What is the cancellation or refund policy for Vigilant Software?

Vigilant Software typically offers a cancellation policy that allows users to terminate their subscription within a specified period. Refunds are generally available under certain conditions, which should be confirmed by reviewing their terms and conditions or contacting support.

What are the common use cases for Vigilant Software?

Common use cases include conducting data protection impact assessments, maintaining personal data inventories, and performing risk assessments to ensure compliance with GDPR and other data protection regulations.

Why choose Vigilant Software over other options?

Choosing Vigilant Software may be advantageous due to their commitment to user experience, comprehensive support, and the effectiveness of their solutions in simplifying data protection compliance.

Does Vigilant Software offer training or tutorials?

Yes, Vigilant Software provides training resources and tutorials to help users understand and effectively utilise their products, ensuring a smooth onboarding experience.

What languages does Vigilant Software support?

Vigilant Software primarily operates in English. For specific needs, it is advisable to inquire directly about language support for users in different regions.

What problems does Vigilant Software solve?

Vigilant Software addresses the challenges of data protection compliance, helping organisations manage and mitigate risks associated with personal data processing and ensuring adherence to regulatory requirements.

Is Vigilant Software worth the investment?

Many users find Vigilant Software to be a worthwhile investment due to the efficiency and effectiveness of their solutions in aiding compliance and improving data management practices, ultimately saving time and reducing risk.