Drift

Frequently Asked Questions about Drift

Who are Drift?

Drift is a customer communication platform that focuses on conversational marketing and sales. The company aims to help businesses connect with their customers through real-time chat and messaging tools, facilitating better engagement and conversion rates.

What are Drifts products?

Drift offers several products including Drift Chat, Drift Video, Drift Email, and Drift Automation. These tools are designed to enhance customer communication, automate processes, and provide insights into user behaviour.

What services do Drift offer?

Drift provides services such as live chat support, chatbot solutions, email automation, and comprehensive analytics to track user interactions. They also offer training and support services for users of their platform.

What type of companies do Drifts products suit?

Drifts products are suitable for businesses of all sizes, particularly those in B2B sectors like technology, services, and e-commerce. Companies looking to enhance their customer engagement and sales processes can benefit from Drifts solutions.

How much does Drifts product cost?

The pricing for Drifts products varies based on the features and services selected. They offer different pricing tiers, and potential customers are encouraged to contact Drift for a tailored quote based on their specific needs.

Does Drift offer a free trial?

Yes, Drift offers a free trial for new users, allowing them to explore the features and capabilities of the platform before committing to a paid plan.

What discounts does Drift offer on their products?

Drift occasionally provides discounts or promotional pricing, especially for annual subscriptions. It is advisable to check the official website or contact their sales team for current offers.

Are there any hidden fees or additional costs with Drift?

Drift aims to be transparent about its pricing. However, additional costs may arise depending on the specific features or integrations selected. It is recommended to review the pricing details carefully or consult with their sales team.

Who uses Drifts products?

Drifts products are used by marketers, sales teams, and customer support professionals across various industries, particularly in B2B environments where customer engagement is crucial.

What are the main features of Drifts products/services?

Main features include live chat, chatbot automation, email messaging, integration with CRM tools, analytics and reporting, and customisable workflows. These features aim to streamline communication and improve customer interaction.

How does Drift compare to its competitors?

Drift is often compared to other conversational marketing platforms like Intercom and Zendesk. While all offer similar functionalities, Drift is noted for its focus on real-time communication and integration capabilities.

Is Drifts platform easy to use?

Drifts platform is generally considered user-friendly, with an intuitive interface that allows users to easily navigate and implement its features without extensive training.

How easy is it to set up Drifts product or service?

Setting up Drift is straightforward, with guided installation and configuration options available. Most users can get started quickly, though additional customisation may take more time depending on specific needs.

Is Drift reliable?

Drift is known for its reliability, with a strong uptime record and robust performance metrics. They provide regular updates and maintenance to ensure the platform runs smoothly.

Does Drift offer customer support?

Yes, Drift provides customer support through various channels including email, live chat, and an extensive knowledge base. They also offer dedicated account managers for larger clients.

How secure is Drift’s platform?

Drift prioritises security and employs various measures such as data encryption, regular security audits, and compliance with industry standards to protect user data.

Does Drift integrate with other tools or platforms?

Yes, Drift integrates seamlessly with numerous tools including CRM systems like Salesforce, marketing software, and analytics platforms, allowing for enhanced functionality and data sharing.

Can I use Drift on mobile devices?

Drifts platform is accessible on mobile devices, enabling users to manage customer interactions and communications on the go through mobile-responsive design.

What do users say about Drift?

Users generally appreciate Drift for its ease of use, effective communication tools, and good customer support. However, some have noted that pricing can be a concern for smaller businesses.

What are the pros and cons of Drift?

Pros: User-friendly interface, strong integration capabilities, effective chatbot features.
Cons: Pricing may be prohibitive for small businesses, and some users may require time to fully utilise advanced features.

How can I purchase Drift’s services?

Drifts services can be purchased directly through their website, where users can choose their desired plan and follow the sign-up process.

What is the cancellation or refund policy for Drift?

Drift offers a cancellation policy that allows users to cancel their subscription at any time. Refunds may not be available for payments already processed, so it is advisable to review their specific policies for details.

Who uses Drift?

Drift is used by various professionals including marketers, sales representatives, and customer support teams in B2B companies looking to enhance their communication strategies.

What are the common use cases for Drift?

Common use cases include lead generation, customer support, scheduling meetings, and providing instant answers to customer inquiries through chat and automation.

Why choose Drift over other options?

Choosing Drift may be advantageous for businesses seeking a robust conversational marketing solution that integrates well with existing tools and offers real-time engagement capabilities.

How easy is it to set up Drift?

Setting up Drift is generally considered easy, with user-friendly onboarding processes and resources available to assist new users in getting started quickly.

Does Drift offer training or tutorials?

Yes, Drift provides a variety of training resources, including documentation, webinars, and tutorials to help users maximise the platform’s capabilities.

What languages does Drift support?

Drift primarily supports English, but they are continuously expanding their offerings to accommodate a wider range of languages for global users.

What problems does Drift solve?

Drift helps solve problems related to customer engagement, lead generation, and communication bottlenecks by providing tools for real-time interaction and automated messaging.

Is Drift worth the investment?

Whether Drift is worth the investment depends on individual business needs. Companies focused on improving customer communication and engagement may find significant value in its features and capabilities.