eGiving.com

Frequently Asked Questions about eGiving

Who are eGiving?

eGiving is a technology company that provides online giving solutions for churches and non-profit organisations. Their platform is designed to facilitate donations and streamline the giving process for both donors and organisations.

What are eGivings products?

eGiving offers a variety of products that include online donation processing, mobile giving applications, text-to-give services, and fundraising tools aimed at enhancing the donation experience for users.

What services do eGiving offer?

eGiving provides services such as payment processing, donor management, customisable giving forms, reporting and analytics, and integration with various church management software. They aim to support organisations in managing their fundraising efforts effectively.

What type of companies do eGivings products suit?

eGivings products are primarily suited for churches, non-profit organisations, and charities looking to enhance their fundraising capabilities and provide a seamless giving experience for their donors.

How much does eGivings product cost?

The cost of eGivings products varies based on the specific services chosen and the volume of transactions processed. It is recommended to contact eGiving directly for a tailored pricing plan that suits your organisations needs.

Does eGiving offer a free trial?

Yes, eGiving typically offers a free trial period for new users to explore their platform and services without initial commitment. Specific trial details can vary, so its advisable to check their website for the latest information.

What discounts does eGiving offer on their products?

eGiving may offer discounts or promotional pricing depending on the type of organisation or the length of service commitment. Checking their website or contacting customer support can provide specific information on current discounts.

Are there any hidden fees or additional costs with eGiving?

eGiving aims to maintain transparency regarding fees. However, standard transaction fees may apply based on payment methods and processing volumes. Users are encouraged to review the pricing details thoroughly to understand all potential costs.

Who uses eGivings products?

eGivings products are used by churches, non-profit organisations, and charities of various sizes that seek efficient online giving solutions to enhance their fundraising efforts and donor engagement.

What are the main features of eGivings products/services?

Main features of eGivings products include online donation forms, mobile giving, text-to-give capabilities, donor management tools, and comprehensive reporting and analytics to track giving trends.

How does eGiving compare to its competitors?

eGiving is known for its user-friendly interface, comprehensive features tailored for religious organisations, and competitive pricing. While comparisons may vary based on specific needs, eGiving often stands out for its focus on the faith-based community.

Is eGivings platform easy to use?

Yes, eGivings platform is designed to be user-friendly, allowing both administrators and donors to navigate easily. The intuitive interface facilitates quick set-up and smooth transaction processes.

How easy is it to set up eGivings product or service?

Setting up eGivings services is designed to be straightforward, with guided processes that help users create their accounts, configure giving forms, and integrate with existing systems efficiently.

Is eGiving reliable?

eGiving is considered a reliable platform, with a strong focus on security and support. They implement industry-standard security measures to protect donor information and provide consistent service availability.

Does eGiving offer customer support?

Yes, eGiving offers customer support through various channels, including email, phone, and online resources. They provide assistance to help users navigate any issues or questions regarding their services.

How secure is eGiving’s platform?

eGiving employs robust security protocols to protect sensitive data, including encryption and compliance with financial regulations, ensuring that donor information is safeguarded during transactions.

Does eGiving integrate with other tools or platforms?

Yes, eGiving is designed to integrate with various church management software and other platforms to streamline operations for organisations and enhance their overall functionality.

Can I use eGiving on mobile devices?

Yes, eGivings platform is optimised for mobile use, allowing donors to give easily via smartphones and tablets through mobile-friendly donation forms and applications.

What do users say about eGiving?

User feedback on eGiving typically highlights its ease of use, effective support, and the positive impact it has on enhancing donation processes. However, specific reviews may vary, and potential users should consider multiple sources of feedback.

What are the pros and cons of eGiving?

Pros: User-friendly interface, reliable customer support, and strong security measures. Cons: Potential transaction fees and service limitations based on specific organisational needs.

How can I purchase eGiving’s services?

eGivings services can be purchased directly through their website, where users can sign up for an account and select the desired services. Consultation with their sales team may also be available for tailored solutions.

What is the cancellation or refund policy for eGiving?

eGivings cancellation and refund policy typically outlines the terms under which users can cancel their services and request refunds. It is advisable to review the specific policy details on their website or contact customer support for clarification.

What are the common use cases for eGiving?

Common use cases for eGiving include online fundraising campaigns, donation drives, tithing for churches, and enabling text-based donations for events or special initiatives.

Why choose eGiving over other options?

Organisations may choose eGiving for its tailored solutions for the faith-based sector, ease of use, and comprehensive support services, which can provide a more personalised experience compared to generic giving platforms.

How easy is it to set up eGiving?

eGiving aims for an easy setup process, with clear instructions and support available to assist users in configuring their accounts and donation forms quickly.

Does eGiving offer training or tutorials?

Yes, eGiving provides training resources and tutorials to help users understand the platforms features and maximise their usage effectively.

What languages does eGiving support?

eGiving primarily supports English; however, specifics about language offerings may vary, and users should consult their website for any updates on multilingual support.

What problems does eGiving solve?

eGiving solves problems related to traditional fundraising methods by providing an efficient, user-friendly online giving platform, allowing organisations to engage donors effectively and track contributions seamlessly.

Is eGiving worth the investment?

The worth of eGiving as an investment will largely depend on the specific needs of an organisation and its fundraising goals. Many users find it beneficial for enhancing donation efficiency and donor engagement, which can justify the costs involved.