EJBCA

Frequently Asked Questions about Keyfactor EJBCA Enterprise

Who are Keyfactor?

Keyfactor is a leading provider of secure digital identity solutions that help organisations manage and secure their digital certificates and keys. With a focus on PKI (Public Key Infrastructure) and IoT (Internet of Things) security, Keyfactor delivers innovative technology to ensure the integrity and authenticity of digital communications.

What are Keyfactors products?

Keyfactor offers a range of products, including Keyfactor EJBCA Enterprise, a robust certificate authority (CA) software that facilitates the issuance and management of digital certificates at scale. Their solutions also include Keyfactor Command, a PKI-as-a-Service, and Keyfactors secure credentialing for IoT devices.

What services do Keyfactor offer?

Keyfactor provides a variety of services, including certificate lifecycle management, PKI deployment and management, certificate issuance and renewal, as well as consulting and support services to help organisations implement and optimise their PKI solutions.

What type of companies do Keyfactors products suit?

Keyfactors products are suitable for a wide range of companies, including enterprises in finance, healthcare, manufacturing, and technology, as well as any organisation that requires secure digital communication and management of digital certificates.

How much does Keyfactors product cost?

The cost of Keyfactors products varies based on the specific solution and the scale of implementation. For detailed pricing information, potential customers are encouraged to contact Keyfactor directly for a tailored quote based on their needs.

Does Keyfactor offer a free trial?

Keyfactor does not explicitly advertise a free trial for its EJBCA Enterprise product on their website. Interested users should reach out to Keyfactors sales team to inquire about possible trial options or demonstrations.

What discounts does Keyfactor offer on their products?

While specific discount information is not publicly available, Keyfactor may offer promotional pricing or discounts for long-term contracts or larger deployments. It is advisable to contact Keyfactor for any available offers.

Are there any hidden fees or additional costs with Keyfactor?

Keyfactor is transparent in its pricing structure, but potential customers should discuss all costs with their sales representative to ensure they understand the full scope of potential fees, including implementation and support costs.

Who uses Keyfactors products?

Keyfactors products are used by IT professionals, security teams, and compliance officers within enterprises that require secure digital identities, including industries such as finance, healthcare, and manufacturing.

What are the main features of Keyfactors products/services?

Keyfactors EJBCA Enterprise features include automated certificate issuance, lifecycle management, advanced security controls, scalability for large deployments, and integration capabilities with existing systems and applications.

How does Keyfactor compare to its competitors?

Keyfactor is known for its flexibility, scalability, and comprehensive feature set in the PKI market. Compared to competitors, Keyfactor often stands out in terms of ease of integration and robust management capabilities, although specific comparisons may vary based on organisational needs.

Is Keyfactors platform easy to use?

Keyfactors platform is designed with user experience in mind, featuring an intuitive interface that simplifies certificate management processes. However, the ease of use can depend on the users familiarity with PKI technologies.

How easy is it to set up Keyfactors product or service?

The setup process for Keyfactors EJBCA Enterprise can vary based on the complexity of the organisations requirements. Keyfactor provides support and documentation to assist with the implementation, making it manageable for IT teams.

Is Keyfactor reliable?

Keyfactor has established a reputation for reliability in the digital identity space, with a strong track record of supporting large enterprises and critical applications. Their solutions are designed to ensure high availability and performance.

Does Keyfactor offer customer support?

Yes, Keyfactor offers customer support through various channels, including technical support, documentation, and training resources to assist users in maximising the effectiveness of their solutions.

How secure is Keyfactor’s platform?

Keyfactor prioritises security, employing industry best practices for data protection and compliance. Their platform includes features such as encryption, access controls, and regular security updates to safeguard user data and operations.

Does Keyfactor integrate with other tools or platforms?

Keyfactors EJBCA Enterprise integrates with various tools and platforms, including existing IT infrastructure and security solutions, to streamline certificate management and enhance overall security posture.

Can I use Keyfactor on mobile devices?

Keyfactors platform is primarily web-based and designed for desktop use. However, users can access some features through mobile devices if they utilise compatible browsers, though functionality may be limited compared to the desktop experience.

What do users say about Keyfactor?

User reviews of Keyfactor generally highlight the platforms robust features, ease of use, and responsive customer support. Some users may note a learning curve associated with advanced functionalities, but overall satisfaction tends to be high.

What are the pros and cons of Keyfactor?

Pros of Keyfactor include its scalability, comprehensive feature set, and strong customer support. Cons may include the initial complexity of setup for larger organisations and potential costs associated with more advanced features.

How can I purchase Keyfactor’s services?

Interested customers can purchase Keyfactors services directly through their website by contacting their sales team for a consultation or quote tailored to their specific needs.

What is the cancellation or refund policy for Keyfactor?

Keyfactors cancellation and refund policies may vary based on the terms of the contract. Customers are advised to review their agreement or consult with Keyfactors sales team for specific details regarding cancellations and refunds.

Who uses Keyfactor?

Keyfactors user base includes IT departments, security personnel, and compliance teams across various industries, particularly in sectors that require rigorous security measures and management of digital certificates.

What are the common use cases for Keyfactor?

Common use cases for Keyfactor include securing web communications, managing digital certificates for internal and external applications, and ensuring compliance with regulatory standards for data protection.

Why choose Keyfactor over other options?

Choosing Keyfactor can provide organisations with a robust, scalable PKI solution that simplifies certificate management while ensuring security and compliance, making it a strong contender compared to other options in the market.

How easy is it to set up Keyfactor?

The setup process of Keyfactors EJBCA Enterprise is facilitated by comprehensive documentation and dedicated support from Keyfactor, making it manageable for teams familiar with PKI technologies.

Does Keyfactor offer training or tutorials?

Yes, Keyfactor provides training resources, including documentation, webinars, and tutorials, to help users effectively implement and utilise their products.

What languages does Keyfactor support?

Keyfactors platform primarily supports English, but additional language support may be available. For specific language requirements, users should check directly with Keyfactor.

What problems does Keyfactor solve?

Keyfactor addresses challenges related to certificate management, including the risk of certificate expiry, the need for compliance with security standards, and the complexities of managing large volumes of digital certificates in diverse environments.

Is Keyfactor worth the investment?

Keyfactor is generally considered a worthwhile investment for organisations that need secure digital identity management due to its comprehensive feature set, scalability, and strong customer support, especially in security-sensitive industries.