EKM

Frequently Asked Questions about EKM

Who are EKM?

EKM is a UK-based e-commerce platform that enables businesses to create and manage their online stores. Founded in 2002, EKM provides a range of tools and features to help entrepreneurs and businesses sell products online efficiently.

What are EKMs products?

EKM offers a comprehensive e-commerce platform that includes website building tools, payment processing, inventory management, and marketing features. Their products are designed to facilitate the creation and management of online shops.

What services do EKM offer?

In addition to their core e-commerce platform, EKM provides services such as hosting, domain registration, customer support, and various integrations with third-party applications. They also offer tools for SEO, analytics, and marketing automation.

What type of companies do EKMs products suit?

EKMs products are suitable for a wide range of companies, from small startups to established businesses looking to enhance their online presence. Their platform caters to retailers across various industries, including fashion, electronics, and home goods.

How much does EKMs product cost?

EKM offers several pricing plans based on the features and services included. Prices typically range from £39.99 to £249.99 per month, depending on the chosen package. Additional costs may apply for premium features or services.

Does EKM offer a free trial?

Yes, EKM offers a 14-day free trial for new users, allowing them to explore the platform and its features without any obligation.

What discounts does EKM offer on their products?

EKM occasionally provides discounts or promotions, especially for annual subscriptions. Users are encouraged to check their website or sign up for newsletters to stay informed about any ongoing offers.

Are there any hidden fees or additional costs with EKM?

EKM is transparent about its pricing, but users should be aware that certain features, such as advanced integrations or additional storage, may incur extra charges not included in the basic subscription fee.

Who uses EKMs products?

EKMs products are used by a diverse range of businesses, including individual entrepreneurs, SMEs, and larger companies seeking to build or enhance their online retail operations.

What are the main features of EKMs products/services?

Main features include an easy-to-use website builder, secure payment processing, inventory management, SEO tools, marketing automation, customer support, and mobile optimisation.

How does EKM compare to its competitors?

EKM is often noted for its user-friendly interface and robust customer support. Compared to competitors like Shopify or WooCommerce, EKM may offer different pricing structures and features that better suit UK businesses.

Is EKMs platform easy to use?

Yes, EKM is designed with user experience in mind, making it accessible for individuals without technical expertise. The platform includes intuitive tools for building and managing an online store.

How easy is it to set up EKMs product or service?

Setting up EKM is straightforward, with guided steps to help users create their online store quickly. The platform provides templates and resources to facilitate the initial setup.

Is EKM reliable?

EKM is known for its reliability, with a high uptime rate and secure infrastructure, ensuring that online stores remain operational and secure for users and customers.

Does EKM offer customer support?

Yes, EKM provides customer support through various channels, including email, live chat, and phone support, ensuring that users can get assistance when needed.

How secure is EKM’s platform?

EKM prioritises security, employing SSL encryption and PCI DSS compliance to protect customer data and transactions, ensuring a safe shopping experience.

Does EKM integrate with other tools or platforms?

Yes, EKM supports integration with various third-party applications, including payment gateways, accounting software, and marketing tools, to enhance functionality.

Can I use EKM on mobile devices?

Yes, EKMs platform is mobile-responsive, allowing users to manage their online stores and customers to shop seamlessly on mobile devices.

What do users say about EKM?

User feedback on EKM is generally positive, with many praising its ease of use, customer support, and the range of features available for building an online store.

What are the pros and cons of EKM?

Pros include user-friendly design, strong customer support, and comprehensive features. Cons may include limitations in customisation compared to more advanced platforms.

How can I purchase EKM’s services?

Users can purchase EKM’s services directly through their website by selecting a subscription plan and completing the registration process online.

What is the cancellation or refund policy for EKM?

EKM typically offers a cancellation policy that allows users to cancel their subscription at any time. Refunds may be available depending on the specific circumstances and terms of the subscription.

Who uses EKM?

Users of EKM include small business owners, entrepreneurs, and larger retail companies looking to establish or enhance their e-commerce presence in the UK market.

What are the common use cases for EKM?

Common use cases include setting up online retail stores, managing inventory, processing payments, and executing marketing campaigns to drive sales.

Why choose EKM over other options?

Choosing EKM may be beneficial for businesses seeking a UK-centric e-commerce solution with strong local support and features tailored to the UK market.

How easy is it to set up EKM?

Setting up EKM is designed to be user-friendly, with step-by-step guidance provided during the initial setup process, making it accessible for all users.

Does EKM offer training or tutorials?

Yes, EKM provides a range of resources, including tutorials and guides, to help users understand how to utilise the platform effectively.

What languages does EKM support?

EKM primarily supports English, but users can implement additional languages through customisation options for their online stores.

What problems does EKM solve?

EKM addresses common e-commerce challenges such as website creation, payment processing, inventory management, and digital marketing, providing a comprehensive solution for online retail.

Is EKM worth the investment?

Whether EKM is worth the investment depends on individual business needs. Its features and support may provide significant value for businesses looking to establish or grow their online presence.