Engati

Frequently Asked Questions about Engati

Who are Engati?

Engati is a customer engagement platform that enables businesses to create and manage chatbots across multiple messaging channels. Founded to simplify interactions between businesses and their customers, Engati aims to enhance customer service and streamline communication processes.

What are Engatis products?

Engati offers a range of products including chatbot solutions, live chat capabilities, and analytics tools. Their platform allows users to build chatbots for various purposes, such as customer support, lead generation, and e-commerce assistance.

What services do Engati offer?

Engati provides services such as chatbot development, integration with third-party applications, customer support automation, and analytics to track user interactions and engagement metrics.

What type of companies do Engatis products suit?

Engatis products are suitable for businesses of all sizes, from startups to large enterprises, across various industries including e-commerce, banking, healthcare, and education, looking to improve customer engagement and operational efficiency.

How much does Engatis product cost?

Engati offers a tiered pricing model based on the features and services selected. Specific pricing details can be obtained directly from their website or by contacting their sales team for a custom quote.

Does Engati offer a free trial?

Yes, Engati offers a free trial that allows users to explore the platform and its features before committing to a paid plan. The duration and specifics of the trial can be found on their website.

What discounts does Engati offer on their products?

Engati may provide discounts for annual subscriptions or special promotions. Users are encouraged to check the website for current offers or to inquire directly with their sales team.

Are there any hidden fees or additional costs with Engati?

Engati strives for transparency in its pricing model. Any additional costs, such as for premium features or integrations, should be clearly outlined in the pricing details. Users are advised to review these details carefully.

Who uses Engatis products?

Engatis products are used by a diverse range of organisations, including customer support teams, marketing departments, and sales teams, looking to enhance their customer interaction capabilities.

What are the main features of Engatis products/services?

Main features of Engatis platform include multi-channel chatbot deployment, natural language processing, integrations with various applications, analytics and reporting, and customisable templates for different use cases.

How does Engati compare to its competitors?

Engati differentiates itself through its user-friendly interface, extensive integration options, and support for multiple messaging platforms. While competitors may offer similar functionalities, Engati focuses on ease of use and flexibility.

Is Engatis platform easy to use?

Engatis platform is designed with user experience in mind, featuring an intuitive interface that allows users to create and manage chatbots without extensive technical knowledge.

How easy is it to set up Engatis product or service?

The setup process for Engatis service is straightforward, with guided steps to help users configure their chatbots and integrate them with their existing systems.

Is Engati reliable?

Engati is known for its reliability, with a robust infrastructure that supports high availability and performance. They also provide regular updates and maintenance to ensure optimal service delivery.

Does Engati offer customer support?

Yes, Engati offers customer support through various channels, including email, live chat, and a comprehensive knowledge base, ensuring users can receive assistance when needed.

How secure is Engati’s platform?

Engati places a strong emphasis on security, implementing industry-standard measures to protect user data and ensure compliance with relevant regulations, including data encryption and secure access protocols.

Does Engati integrate with other tools or platforms?

Yes, Engati supports integration with various third-party applications, including CRM systems, marketing tools, and payment gateways, enhancing its functionality and allowing seamless workflows.

Can I use Engati on mobile devices?

Engatis platform is accessible on mobile devices, allowing users to engage with their chatbots and manage interactions from smartphones and tablets.

What do users say about Engati?

Users generally appreciate Engati for its ease of use, flexibility, and the ability to customise chatbots according to specific business needs. Feedback also highlights the effectiveness of the platform in improving customer interaction.

What are the pros and cons of Engati?

• Pros: User-friendly interface, multi-channel support, strong analytics capabilities, and customisation options.
• Cons: Some users may find certain advanced features limited in the lower-tier plans.

How can I purchase Engati’s services?

Users can purchase Engati’s services directly from their website by selecting a suitable plan and following the subscription process.

What is the cancellation or refund policy for Engati?

Engati provides a cancellation policy that allows users to terminate their subscription at any time. Specific details regarding refunds are available on their website or through customer support.

What are the common use cases for Engati?

Common use cases for Engati include automating customer support, managing FAQs, generating leads, and providing personalised shopping experiences in e-commerce.

Why choose Engati over other options?

Choosing Engati may be beneficial due to its user-friendly design, robust features, and ability to integrate with various platforms, making it a flexible solution for enhancing customer engagement.

How easy is it to set up Engati?

Setting up Engati is designed to be user-friendly, with step-by-step instructions and resources available to assist users in the process.

Does Engati offer training or tutorials?

Yes, Engati provides training materials and tutorials to help users understand how to effectively use the platform and maximise its features.

What languages does Engati support?

Engati supports multiple languages, allowing businesses to engage with their customers in their preferred language, enhancing the user experience.

What problems does Engati solve?

Engati helps businesses improve customer service efficiency, reduce response times, and enhance user engagement through automated interactions and streamlined communication processes.

Is Engati worth the investment?

Many users find Engati to be a valuable investment due to its capabilities in automating customer interactions and improving overall customer satisfaction, leading to potential cost savings and increased revenue.