Envoy

Frequently Asked Questions about Envoy

Who are Envoy?

Envoy is a technology company that focuses on improving workplace experiences through visitor management systems and workplace tools. Established to streamline processes in office environments, Envoy aims to enhance the way organisations manage visitors, deliveries, and employee check-ins.

What are Envoys products?

Envoy offers a range of products including:

• Visitor Management: A system for managing visitors and ensuring a smooth check-in process.
• Employee Check-in: A tool for employees to check in and out of the workplace easily.
• Delivery Management: A solution for tracking and managing incoming packages and deliveries.
• Room Booking: A system for reserving meeting rooms and collaborative spaces.

What services do Envoy offer?

Envoy provides services that include setup and integration of their products, customer support, and training resources for users. They also offer ongoing updates and improvements to their software.

What type of companies do Envoys products suit?

Envoys products are suitable for a variety of companies, including corporate offices, co-working spaces, educational institutions, and any organisation that requires efficient visitor and space management.

How much does Envoys product cost?

Envoys pricing varies based on the specific products and features selected. Pricing details can be obtained directly from their website or by contacting their sales team for a customised quote.

Does Envoy offer a free trial?

Yes, Envoy offers a free trial period for potential users to explore the features of their products before making a commitment.

What discounts does Envoy offer on their products?

Envoy occasionally provides promotional discounts or offers for new customers. Specific discount details can be found on their website or by inquiring with their sales team.

Are there any hidden fees or additional costs with Envoy?

Envoy aims for transparency in their pricing; however, it is advisable to review the specific terms of the chosen subscription plan for any potential additional costs, such as for premium features or support services.

Who uses Envoys products?

Envoys products are used by a wide range of organisations, including tech companies, educational institutions, healthcare facilities, and corporate offices that prioritise efficient visitor and workplace management.

What are the main features of Envoys products/services?

Main features of Envoys offerings include:

• Customisable visitor check-in experience.
• Real-time notifications for employees about their visitors.
• Integration with existing workplace tools.
• Detailed reporting and analytics on visitor activity.

How does Envoy compare to its competitors?

Envoy is often noted for its user-friendly interface and comprehensive set of features. Compared to competitors, it provides an integrated solution for visitor, employee, and delivery management within one platform, which can simplify operations for organisations.

Is Envoys platform easy to use?

Yes, Envoys platform is designed with user experience in mind, making it straightforward for both administrators and visitors to navigate and utilise its features effectively.

How easy is it to set up Envoys product or service?

Setting up Envoys products is relatively simple, with guided setup processes and available support to assist users in integrating their systems into existing workplace environments.

Is Envoy reliable?

Envoy is regarded as a reliable solution by many users, with a focus on uptime and performance. The company implements robust infrastructure to support its services.

Does Envoy offer customer support?

Yes, Envoy provides customer support through various channels, including email and live chat, to assist users with any inquiries or technical issues they may encounter.

How secure is Envoy’s platform?

Envoy places a high priority on security, employing industry-standard practices to protect user data and ensure compliance with relevant regulations.

Does Envoy integrate with other tools or platforms?

Yes, Envoy integrates with a variety of other tools and platforms, including calendar applications, employee directories, and security systems, to enhance its functionality and streamline workplace operations.

Can I use Envoy on mobile devices?

Yes, Envoys platform is accessible on mobile devices, allowing employees and visitors to interact with the system conveniently from their smartphones or tablets.

What do users say about Envoy?

Users generally praise Envoy for its intuitive interface, efficient visitor management capabilities, and excellent customer support. Feedback often highlights the ease of use and integration with other tools.

What are the pros and cons of Envoy?

Pros:

• User-friendly interface.
• Comprehensive features for visitor and workplace management.
• Strong customer support.

Cons:

• Pricing may be higher than some basic alternatives.
• Some users may find specific features limited based on their needs.

How can I purchase Envoy’s services?

Envoys services can be purchased directly through their website, where users can choose their desired products and subscribe to a plan that suits their needs.

What is the cancellation or refund policy for Envoy?

Envoy typically provides a cancellation policy that allows users to cancel their subscription at any time. Refund policies may vary, so it is recommended to review the specific terms or contact customer support for clarification.

What are the common use cases for Envoy?

Common use cases for Envoy include managing visitor check-ins at corporate offices, tracking deliveries in reception areas, and facilitating room bookings in shared office spaces.

Why choose Envoy over other options?

Envoy is chosen for its comprehensive feature set, ease of use, and strong customer support, making it a suitable choice for organisations looking for a reliable workplace management solution.

How easy is it to set up Envoy?

Setting up Envoy is designed to be straightforward, with step-by-step guides and support available to assist users during the process.

Does Envoy offer training or tutorials?

Yes, Envoy provides training resources, including tutorials and documentation, to help users maximise the use of their products and features.

What languages does Envoy support?

Envoys platform primarily supports English, but it may offer additional language options depending on the specific needs of its users. It is advisable to check with customer support for the latest updates on language availability.

What problems does Envoy solve?

Envoy addresses issues related to visitor management, employee check-ins, and package deliveries, streamlining these processes to enhance workplace efficiency and security.

Is Envoy worth the investment?

Many organisations find Envoy to be a worthwhile investment due to its ability to improve operational efficiency, enhance visitor experiences, and provide valuable insights through data analytics.