Epicor Connected Process Control

Frequently Asked Questions about Epicor Connected Process Control

Who are Epicor?

Epicor is a global software company that provides industry-specific enterprise resource planning (ERP) solutions to help businesses improve their operational efficiency and productivity. With a focus on manufacturing, distribution, retail, and services, Epicor aims to empower companies with technology to enhance business processes.

What are Epicors products?

Epicor offers a range of products including enterprise resource planning (ERP) software, manufacturing execution systems (MES), supply chain management solutions, and human capital management software. Epicor Connected Process Control is a key product designed to optimise manufacturing operations and enhance process control.

What services do Epicor offer?

Epicor provides various services including software implementation, training, technical support, and consulting. They also offer cloud services and integration solutions to help businesses leverage their products effectively.

What type of companies do Epicors products suit?

Epicors products are suited for manufacturing companies of various sizes, from small and medium-sized enterprises to large corporations, particularly those in discrete, process, and mixed-mode manufacturing environments.

How much does Epicors product cost?

The cost of Epicor Connected Process Control varies based on factors such as the size of the business, specific requirements, and deployment options. For a detailed quote, prospective customers are advised to contact Epicor directly.

Does Epicor offer a free trial?

Epicor typically does not offer a free trial for their products. However, interested companies can request a demo to evaluate the features and capabilities of Epicor Connected Process Control.

What discounts does Epicor offer on their products?

Epicor may offer discounts or promotional pricing on their products during specific periods or for bundled services. It is best to consult with an Epicor representative for current offers and pricing options.

Are there any hidden fees or additional costs with Epicor?

While Epicor aims to provide transparent pricing, there may be additional costs associated with implementation, training, or support services. Customers are encouraged to inquire about any potential extra charges during the purchasing process.

Who uses Epicors products?

Epicors products are used by manufacturers across various sectors, including automotive, aerospace, food and beverage, and consumer goods. Companies seeking to enhance their manufacturing processes and operational efficiency are typical users of Epicor Connected Process Control.

What are the main features of Epicors products/services?

Main features of Epicor Connected Process Control include real-time monitoring of manufacturing processes, data analytics for performance improvement, integration with existing systems, and tools for compliance and quality management.

How does Epicor compare to its competitors?

Epicor is often compared to other ERP and MES providers based on its industry-specific solutions, scalability, and user-friendly interface. It is known for its strong focus on manufacturing, which differentiates it from more general ERP solutions.

Is Epicors platform easy to use?

Epicors platform is designed with user experience in mind, featuring an intuitive interface that simplifies navigation and accessibility. However, the ease of use may vary based on the individual users familiarity with similar systems.

How easy is it to set up Epicors product or service?

The setup process for Epicor Connected Process Control can vary in complexity depending on the specific requirements of the business. Epicor provides guidance and support during the implementation phase to ensure a smooth transition.

Is Epicor reliable?

Epicor is regarded as a reliable provider with a strong track record in delivering effective software solutions to manufacturing companies. Their commitment to customer satisfaction and ongoing support enhances their reliability.

Does Epicor offer customer support?

Yes, Epicor offers customer support through various channels, including online resources, phone support, and dedicated account managers to assist with any inquiries or technical issues.

How secure is Epicor’s platform?

Epicor employs industry-standard security measures to protect user data, including encryption, access controls, and regular security updates, ensuring a secure platform for its users.

Does Epicor integrate with other tools or platforms?

Yes, Epicor Connected Process Control can integrate with a variety of third-party tools and platforms, allowing businesses to streamline their processes and enhance overall functionality.

Can I use Epicor on mobile devices?

Epicors solutions, including Connected Process Control, are designed to be accessible on mobile devices, enabling users to monitor and manage processes remotely.

What do users say about Epicor?

User feedback on Epicor Connected Process Control is generally positive, highlighting its effectiveness in improving manufacturing efficiency, ease of use, and the quality of customer support. However, some users have noted the need for ongoing training to fully utilise all features.

What are the pros and cons of Epicor?

Pros include industry-specific solutions, robust features tailored for manufacturing, and strong customer support. Cons may include the initial investment cost and the complexity of setup for some businesses.

How can I purchase Epicor’s services?

To purchase Epicor Connected Process Control, interested customers should contact Epicor directly through their website or speak with an Epicor sales representative to discuss options and pricing.

What is the cancellation or refund policy for Epicor?

Epicors cancellation or refund policy may vary based on the specific agreement or service level chosen. Customers should review their service agreement or contact Epicor for detailed information regarding cancellation and refunds.

Who uses Epicor?

Epicors products are utilised by a diverse range of manufacturing companies, including those in sectors such as automotive, aerospace, and consumer goods, looking to enhance their operational efficiency.

What are the common use cases for Epicor?

Common use cases for Epicor Connected Process Control include real-time monitoring of production processes, quality assurance, compliance tracking, and performance analytics to drive continuous improvement.

Why choose Epicor over other options?

Choosing Epicor may be advantageous for businesses seeking industry-specific solutions that are tailored to the unique needs of manufacturing, along with a strong focus on customer support and ongoing enhancement of products.

How easy is it to set up Epicor?

The ease of setup for Epicor varies depending on the complexity of the businesss existing systems and processes. Epicor provides comprehensive support during the implementation phase to facilitate a smooth setup.

Does Epicor offer training or tutorials?

Yes, Epicor offers training and tutorials to help users understand and maximise the capabilities of their products. These resources can include online courses, webinars, and on-site training sessions.

What languages does Epicor support?

Epicors products support multiple languages, making them accessible to a global user base. The specific languages supported may depend on the product version and configuration.

What problems does Epicor solve?

Epicor Connected Process Control addresses challenges such as inefficient manufacturing processes, lack of real-time visibility, compliance issues, and difficulties in data management, helping businesses to streamline operations and improve productivity.

Is Epicor worth the investment?

Many businesses find Epicor Connected Process Control to be a valuable investment due to its ability to enhance manufacturing efficiency and provide actionable insights. However, the worth of the investment may vary based on the specific needs and circumstances of each organisation.