Epicor Financials

Frequently Asked Questions about Epicor Financials

Who are Epicor?

Epicor is a global software company that provides industry-specific enterprise resource planning (ERP) solutions. Founded in 1972, the company focuses on helping manufacturing, distribution, retail, and service organisations improve their operations and enhance productivity.

What are Epicors products?

Epicor offers a range of products including Epicor Financials, which is designed to streamline financial management processes, enhance reporting, and ensure compliance. Other products include ERP solutions tailored for various industries, as well as tools for supply chain management, planning and scheduling, and customer relationship management.

What services do Epicor offer?

Epicor provides a variety of services including software implementation, consulting, training, and support. They also offer cloud hosting services and managed services to ensure that clients can effectively deploy and maintain their solutions.

What type of companies do Epicors products suit?

Epicors products are suited for mid-sized to large enterprises across various industries including manufacturing, distribution, retail, and professional services. Their solutions are designed to cater to the specific needs of these sectors, making them adaptable to diverse business environments.

How much does Epicors product cost?

The cost of Epicors products varies based on the specific solutions chosen, the size of the organisation, and the level of customisation required. Potential customers are encouraged to contact Epicor directly for a tailored quote based on their needs.

Does Epicor offer a free trial?

Epicor typically does not offer a free trial for their financial software products. However, they may provide demonstrations or presentations to showcase the functionalities of their solutions to prospective clients.

What discounts does Epicor offer on their products?

Epicor may provide discounts based on volume licensing, long-term contracts, or specific promotional campaigns. Interested parties should inquire directly with Epicor for information regarding any current discounts or offers.

Are there any hidden fees or additional costs with Epicor?

While Epicor aims for transparency in pricing, additional costs may arise from customisation, additional training, or ongoing support services. Customers are advised to clarify all potential costs with their sales representative before finalising a purchase.

Who uses Epicors products?

Epicors products are used by finance and accounting teams, operations managers, and IT departments within various businesses in sectors such as manufacturing, distribution, and retail. Their solutions are designed to aid in financial planning, reporting, and compliance.

What are the main features of Epicors products/services?

Main features of Epicor Financials include general ledger management, accounts payable and receivable, budgeting and forecasting, financial reporting, and compliance management. The platform is also known for its user-friendly interface and customisable dashboards.

How does Epicor compare to its competitors?

Epicor is often compared to other ERP providers such as SAP and Oracle. While competitors may offer broader functionalities, Epicors strength lies in its industry-specific solutions and flexibility, enabling mid-sized companies to implement tailored financial systems without excessive complexity.

Is Epicors platform easy to use?

Epicors platform is designed with user experience in mind, featuring an intuitive interface and customisable dashboards that facilitate ease of use. However, ease of use may vary depending on the users familiarity with ERP systems.

How easy is it to set up Epicors product or service?

The setup process for Epicors products can vary based on the complexity of the implementation. Generally, Epicor offers comprehensive support during the setup phase, including training and resources to assist businesses in integrating the software into their operations.

Is Epicor reliable?

Epicor has established a reputation for reliability within its industry, providing robust solutions that are used by many businesses worldwide. The company is committed to continuous improvement and regularly updates its software to ensure optimal performance.

Does Epicor offer customer support?

Yes, Epicor offers a range of customer support options, including phone, email, and online resources. They also provide access to a knowledge base and community forums where users can seek assistance and share experiences.

How secure is Epicor’s platform?

Epicor prioritises security and adheres to industry standards for data protection. Their cloud solutions incorporate encryption, secure access controls, and regular security audits to safeguard sensitive financial information.

Does Epicor integrate with other tools or platforms?

Yes, Epicors solutions are designed to integrate with various third-party applications and tools, allowing businesses to create a cohesive ecosystem that supports their operational needs. Integration capabilities may vary depending on the specific products being used.

Can I use Epicor on mobile devices?

Epicor provides mobile access to its financial management tools through mobile applications, enabling users to access essential features and data while on the go. This flexibility supports remote work and enhances productivity.

What do users say about Epicor?

User feedback on Epicor is generally positive, with many praising its industry-specific functionality and customer support. Some users, however, note that the initial learning curve can be steep, particularly for those new to ERP systems.

What are the pros and cons of Epicor?

Pros: Industry-specific solutions, strong customer support, flexible integration options, and user-friendly interface. Cons: Potentially high initial cost, learning curve for new users, and reliance on internet connectivity for cloud solutions.

How can I purchase Epicor’s services?

To purchase Epicors services, interested parties can visit the Epicor website or contact their sales team directly for a consultation. They will guide customers through the selection process and provide a tailored quote.

What is the cancellation or refund policy for Epicor?

Epicors cancellation and refund policy may vary depending on the specific contract terms. Customers are encouraged to review their agreement or inquire directly with Epicor to understand the terms associated with cancellation or refunds.

What are the common use cases for Epicor?

Common use cases for Epicor include financial management, compliance reporting, budgeting, and forecasting. Businesses also leverage Epicors tools for managing procurement, inventory, and overall operational efficiency.

Why choose Epicor over other options?

Choosing Epicor may be advantageous for organisations seeking tailored solutions that align closely with their industry needs. Epicor provides strong customer support and a user-friendly interface, making it a compelling choice for mid-sized to large enterprises.

How easy is it to set up Epicor?

The ease of setup for Epicor can depend on the complexity of the organisations needs. Epicor provides extensive support and resources throughout the implementation process to facilitate a smooth transition.

Does Epicor offer training or tutorials?

Yes, Epicor offers training and tutorials to help users familiarise themselves with the platform. These resources include online courses, webinars, and documentation to support users in maximising their use of the software.

What languages does Epicor support?

Epicors platform supports multiple languages, catering to a global audience. Specific language availability may depend on the product version and regional settings.

What problems does Epicor solve?

Epicor addresses challenges related to financial management, compliance, reporting accuracy, and operational inefficiencies. Their solutions are designed to streamline processes and enhance decision-making capabilities for businesses.

Is Epicor worth the investment?

Whether Epicor is worth the investment depends on the specific needs of the organisation. Many users report significant improvements in operational efficiency and financial management, suggesting that for mid-sized to large enterprises, the investment can yield substantial returns.