Epicor iScala

Frequently Asked Questions about Epicor iScala

Who are Epicor?

Epicor is a global software company that provides enterprise resource planning (ERP) solutions designed to support businesses in various industries. Established in 1972, Epicor focuses on delivering innovative software tailored to the needs of manufacturing, distribution, retail, and services sectors.

What are Epicor iScalas products?

Epicor iScala is an ERP solution that offers a range of products including financial management, supply chain management, project management, and customer relationship management (CRM). It is designed to streamline business processes and improve operational efficiency.

What services do Epicor offer?

Epicor provides various services including software implementation, training and support, consulting, and system integration. They also offer cloud hosting services for iScala, ensuring businesses can access their ERP solutions from anywhere.

What type of companies do Epicor iScalas products suit?

Epicor iScala is suitable for small to medium-sized enterprises (SMEs) and larger organisations, particularly those in manufacturing, distribution, retail, and services sectors. It is designed to meet the unique needs of companies that require robust ERP solutions.

How much does Epicor iScalas product cost?

The cost of Epicor iScala products varies based on the size of the business, the specific modules selected, and the deployment model (cloud or on-premise). For a detailed pricing structure, potential customers are encouraged to contact Epicor directly for a personalised quote.

Does Epicor offer a free trial?

Epicor does not typically offer a free trial for iScala. However, interested customers can request a demo to explore the features and capabilities of the software.

What discounts does Epicor offer on their products?

Epicor may offer discounts on their products during promotional periods or for long-term contracts. It is advisable to contact a sales representative for more information on available discounts and pricing options.

Are there any hidden fees or additional costs with Epicor?

Epicor is transparent about their pricing, but potential additional costs may include implementation fees, customisation, ongoing support, and maintenance. Customers should inquire about all potential costs during the sales process.

Who uses Epicors products?

Epicors products are used by a diverse range of businesses across various industries, including manufacturing firms, distributors, retailers, and service organisations. Their solutions are designed to enhance operational efficiency and support growth.

What are the main features of Epicor iScalas products/services?

Key features of Epicor iScala include integrated financial management, comprehensive supply chain management, project management tools, CRM capabilities, and real-time reporting and analytics. These features aim to provide businesses with a holistic view of their operations.

How does Epicor compare to its competitors?

Epicor iScala is often compared to other ERP solutions based on its scalability, industry-specific functionality, and user-friendly interface. It is considered a strong option for companies looking for a flexible ERP system that can adapt to their specific needs.

Is Epicors platform easy to use?

Epicor iScala is designed with user experience in mind, featuring an intuitive interface that facilitates ease of use. However, user familiarity with ERP systems may vary, and training may be required for optimal utilisation.

How easy is it to set up Epicors product or service?

The setup process for Epicor iScala can vary depending on the deployment model and the complexity of the organisations requirements. Typically, Epicor provides support during the implementation phase to ensure a smooth transition.

Is Epicor reliable?

Epicor has a long history in the software industry and is regarded as a reliable provider of ERP solutions. Their products are used by numerous organisations worldwide, which attests to their reliability and effectiveness.

Does Epicor offer customer support?

Yes, Epicor offers customer support through various channels, including phone, email, and online resources. They also provide training and documentation to assist users in maximising the use of their software.

How secure is Epicor’s platform?

Epicor takes security seriously and implements various measures to protect customer data, including data encryption, secure access protocols, and regular security audits. Their cloud-based solutions are compliant with industry standards for data protection.

Does Epicor integrate with other tools or platforms?

Yes, Epicor iScala can integrate with a variety of third-party applications and platforms, enhancing its functionality and allowing businesses to streamline their operations further.

Can I use Epicor on mobile devices?

Epicor iScala supports mobile access, allowing users to interact with the system via mobile devices. This feature provides flexibility for users who need to access information on the go.

What do users say about Epicor?

Users of Epicor iScala generally report positive experiences, highlighting its comprehensive features and flexibility. However, some may note challenges related to the implementation process, which can vary based on organisational needs.

What are the pros and cons of Epicor?

Pros of Epicor iScala include its robust feature set, scalability, and industry-specific solutions. Cons may include the potential complexity of setup and the need for training to fully leverage its capabilities.

How can I purchase Epicor’s services?

To purchase Epicor services, interested customers can visit the Epicor website or contact a sales representative for more information on product offerings and pricing.

What is the cancellation or refund policy for Epicor?

Epicors cancellation and refund policy may vary based on the terms of the contract. Customers are encouraged to review their agreement or consult with a representative for specific details regarding cancellations and refunds.

What are the common use cases for Epicor?

Common use cases for Epicor iScala include financial management, inventory control, supply chain optimisation, project tracking, and customer relationship management, making it suitable for various operational needs across industries.

Why choose Epicor over other options?

Choosing Epicor may be advantageous for businesses seeking a tailored ERP solution that offers comprehensive features, industry-specific applications, and a strong support network. Its flexibility and scalability make it a viable option for growing enterprises.

How easy is it to set up Epicor?

The ease of setup for Epicor iScala can depend on the organisations specific requirements and the chosen deployment model. Epicor provides assistance during the implementation process to help ensure a successful setup.

Does Epicor offer training or tutorials?

Yes, Epicor offers training and tutorials for users to help them become familiar with the systems functionality. These resources are designed to assist users in maximising their use of the software.

What languages does Epicor support?

Epicor iScala supports multiple languages, making it accessible for users in various regions. Specific language availability may depend on the implementation and configuration of the software.

What problems does Epicor solve?

Epicor iScala addresses several operational challenges, including inefficient financial processes, supply chain disruptions, and lack of visibility in project management. Its integrated solutions aim to enhance overall business performance.

Is Epicor worth the investment?

The value of investing in Epicor iScala largely depends on the specific needs of a business. Companies seeking a comprehensive ERP solution that can grow with them may find it a worthwhile investment, particularly if they require the features it offers.