Evergiving

Frequently Asked Questions about EverGiving

Who are EverGiving?

EverGiving is a technology-driven platform that provides solutions for fundraising and donation management. The company focuses on empowering non-profit organisations and charities by offering tools that streamline the donation process and enhance donor engagement.

What are EverGivings products?

EverGiving offers a range of products including donation processing software, fundraising campaign management tools, donor engagement solutions, and analytics dashboards to track fundraising performance.

What services do EverGiving offer?

In addition to its software products, EverGiving provides services such as fundraising strategy consulting, donor engagement advice, and training sessions to help organisations maximise their fundraising potential.

What type of companies do EverGivings products suit?

EverGivings products are designed to suit non-profit organisations, charities, and other fundraising entities of all sizes, including small grassroots organisations and large international charities.

How much do EverGivings products cost?

The cost of EverGivings products varies based on the specific services and features chosen. Pricing is generally tiered based on the size of the organisation and the volume of donations processed. For detailed pricing, users are encouraged to contact EverGiving directly for a customised quote.

Does EverGiving offer a free trial?

Yes, EverGiving offers a free trial period for potential customers to explore the platforms features and assess its suitability for their needs.

What discounts does EverGiving offer on their products?

EverGiving may offer discounts for non-profit organisations or during promotional periods. Interested parties should check their website or contact customer service for any current offers.

Are there any hidden fees or additional costs with EverGiving?

EverGiving aims to maintain transparency in its pricing. Users should review the terms of service to understand any potential additional fees, such as transaction fees associated with payment processing.

Who uses EverGivings products?

EverGivings products are used by a diverse array of non-profit organisations, including charities, community groups, educational institutions, and religious organisations seeking to enhance their fundraising efforts.

What are the main features of EverGivings products/services?

Main features include customisable donation forms, campaign management tools, donor analytics, recurring donation options, and integrated payment processing.

How does EverGiving compare to its competitors?

EverGiving differentiates itself by focusing on user-friendliness and providing comprehensive support for non-profits, alongside a suite of features tailored specifically for fundraising, which may not be as robust in competing platforms.

Is EverGivings platform easy to use?

Yes, EverGiving is designed with user experience in mind, making it accessible for individuals with varying levels of technical expertise.

How easy is it to set up EverGivings product or service?

The setup process for EverGivings services is straightforward, with guided instructions provided to assist users in configuring their accounts and customising their donation forms.

Is EverGiving reliable?

EverGiving is known for its reliable service, with a solid track record of uptime and customer satisfaction among its users.

Does EverGiving offer customer support?

Yes, EverGiving provides customer support through various channels, including email and phone support, as well as a knowledge base with FAQs and guides.

How secure is EverGiving’s platform?

EverGiving employs industry-standard security measures including encryption and secure payment processing to protect user data and transactions.

Does EverGiving integrate with other tools or platforms?

Yes, EverGiving integrates with several other platforms and tools, such as CRM systems, email marketing services, and social media platforms, to enhance functionality and streamline workflows.

Can I use EverGiving on mobile devices?

Yes, EverGivings platform is mobile-responsive, allowing users to manage fundraising efforts and donations conveniently from mobile devices.

What do users say about EverGiving?

Users generally report positive experiences with EverGiving, highlighting its ease of use, effective support, and useful features for managing donations and campaigns.

What are the pros and cons of EverGiving?

Pros include user-friendly interface, robust features tailored for non-profits, and responsive customer support. Cons may include limitations in advanced customisation options for larger organisations.

How can I purchase EverGiving’s services?

Interested users can purchase EverGivings services directly through their website by selecting the desired product and following the purchase process.

What is the cancellation or refund policy for EverGiving?

EverGivings cancellation and refund policy details are outlined in their terms of service. Users are encouraged to review these details or contact customer support for specific inquiries.

Who uses EverGiving?

EverGiving is used by a range of non-profit entities, including charities, community organisations, educational institutions, and faith-based groups.

What are the common use cases for EverGiving?

Common use cases include managing online donation campaigns, tracking donor engagement, and setting up recurring donation programmes.

Why choose EverGiving over other options?

EverGiving is often chosen for its tailored features for non-profits, ease of use, and dedicated customer support, making it a suitable choice for organisations focused on maximising fundraising efforts.

How easy is it to set up EverGiving?

Setting up EverGiving is designed to be user-friendly, with a straightforward process that includes tutorials and support to assist users throughout.

Does EverGiving offer training or tutorials?

Yes, EverGiving provides training resources and tutorials to help users effectively utilise the platform and maximise their fundraising capabilities.

What languages does EverGiving support?

EverGiving primarily supports English; however, users should check the website for updates on additional language support.

What problems does EverGiving solve?

EverGiving addresses challenges related to fundraising efficiency, donor engagement, and donation tracking, helping organisations improve their fundraising outcomes.

Is EverGiving worth the investment?

For many non-profit organisations, investing in EverGiving can lead to improved fundraising efficiency and enhanced donor relationships, making it a valuable tool for achieving their missions.