Exalate

Frequently Asked Questions About Exalate

Who are Exalate?

Exalate is a software company that specializes in integration solutions, enabling seamless collaboration between different issue tracking systems like Jira, ServiceNow, and Azure DevOps. The company focuses on helping teams synchronise data across platforms to enhance productivity and streamline workflows.

What are Exalates products?

Exalate offers a single product known as Exalate, which is an integration tool designed to connect various issue tracking and project management systems. It allows for real-time data synchronisation and customisation of integration workflows according to user needs.

What services do Exalate offer?

Exalate provides several services, including initial setup assistance, ongoing support, and customisation of integration workflows. They also offer consulting services to help organisations optimise their integration processes.

What type of companies do Exalates products suit?

Exalates products are suitable for medium to large enterprises that utilise multiple issue tracking systems and require efficient collaboration across teams. Companies in software development, IT service management, and project management can benefit significantly from Exalates integration solutions.

How much does Exalates product cost?

Exalate operates on a subscription-based pricing model. The cost varies depending on factors such as the number of users and the integrations needed. For specific pricing details, potential customers should contact Exalate directly for a tailored quote.

Does Exalate offer a free trial?

Yes, Exalate offers a free trial period that allows potential customers to explore the features and functionalities of the product before making a purchase decision.

What discounts does Exalate offer on their products?

Exalate occasionally offers discounts for annual subscriptions or for educational and non-profit organisations. Interested customers should check the Exalate website or contact their sales team for current discount information.

Are there any hidden fees or additional costs with Exalate?

Exalate is transparent about its pricing structure. However, additional costs may arise from customisation requests or premium support services. It is advisable to discuss these aspects during the purchasing process.

Who uses Exalates products?

Exalates products are used by project managers, software developers, and teams within organisations that need to integrate multiple project management tools. Typical users include those in software development, IT service management, and other fields requiring cross-platform collaboration.

What are the main features of Exalates products/services?

Key features of Exalate include:

• Bidirectional synchronisation of issues across different platforms
• Customisable mapping of fields and workflows
• Real-time updates and notifications
• User-friendly interface
• Support for multiple integration scenarios

How does Exalate compare to its competitors?

Exalate distinguishes itself through its flexibility and customisation capabilities. While other integration tools may offer limited functionality, Exalate allows users to tailor their integration processes to specific needs, which can be a significant advantage for complex projects.

Is Exalates platform easy to use?

Yes, Exalate is designed with user experience in mind. Its interface is intuitive, making it accessible for users with varying levels of technical expertise.

How easy is it to set up Exalates product or service?

The setup process for Exalate is relatively straightforward, especially with the assistance of Exalates support team. Users can expect to complete the initial setup in a few hours, depending on the complexity of their requirements.

Is Exalate reliable?

Exalate is recognised for its reliability, with many users reporting consistent performance and uptime. The platform is built to handle large volumes of data and maintain synchronisation across various systems.

Does Exalate offer customer support?

Yes, Exalate provides customer support through various channels, including email, live chat, and documentation. Their support team is available to assist users with technical issues or questions about the product.

How secure is Exalate’s platform?

Exalate prioritises security and employs industry-standard practices to protect user data. This includes data encryption, secure API access, and regular security audits to ensure compliance with best practices.

Does Exalate integrate with other tools or platforms?

Yes, Exalate is designed to integrate with a wide range of tools, including popular platforms like Jira, ServiceNow, and Azure DevOps, among others. This interoperability is one of the key benefits of using Exalate.

Can I use Exalate on mobile devices?

Exalate is primarily a web-based application; however, it can be accessed on mobile devices through a compatible web browser. There is currently no dedicated mobile application for Exalate.

What do users say about Exalate?

Users generally report positive experiences with Exalate, citing its ease of use and customisation options as significant benefits. Feedback often highlights the efficient support provided by the Exalate team.

What are the pros and cons of Exalate?

Pros:

• Highly customisable integration solutions
• Real-time synchronisation capabilities
• Good customer support

Cons:

• May require additional setup time for complex integrations
• Dependency on internet connectivity for optimal performance

How can I purchase Exalate’s services?

Interested customers can purchase Exalates services directly from their website. A consultation with the sales team is recommended to discuss specific needs and obtain a tailored quote.

What is the cancellation or refund policy for Exalate?

Exalate has a standard cancellation policy that allows users to cancel their subscription at any time. Refunds may be available depending on the terms of the subscription agreement. Customers are encouraged to review the policy details or contact customer support for clarification.

What are the common use cases for Exalate?

Common use cases for Exalate include:

• Synchronising issues between different teams using different project management tools
• Facilitating collaboration in multi-vendor environments
• Integrating legacy systems with modern tools

Why choose Exalate over other options?

Exalates customisation capabilities, user-friendly interface, and robust support make it a compelling choice for organisations needing flexible integration solutions. Its ability to handle complex scenarios sets it apart from many competitors.

How easy is it to set up Exalate?

The setup process is user-friendly, with comprehensive documentation and support available to assist users. Most organisations can complete setup within a few hours, depending on the complexity of their integration needs.

Does Exalate offer training or tutorials?

Yes, Exalate provides various resources, including documentation, video tutorials, and webinars, to help users understand and utilise the product effectively.

What languages does Exalate support?

Exalate primarily supports English. However, the platform may offer additional language options based on user demand and regional settings. It is advisable to confirm this with the support team.

What problems does Exalate solve?

Exalate addresses challenges related to data silos and collaboration inefficiencies by enabling seamless synchronisation of issues across different platforms. This helps teams work more effectively, regardless of the tools they use.

Is Exalate worth the investment?

Many users find Exalate to be a worthwhile investment due to its ability to enhance collaboration and productivity across teams. The return on investment can be significant, particularly for organisations that rely on multiple project management tools.