Extensis Connect

Frequently Asked Questions about Extensis

Who are Extensis?

Extensis is a software company specialising in digital asset management and font management solutions. Established in 1993, the company focuses on helping creative professionals and organisations efficiently manage their digital resources, enhancing productivity and creativity.

What are Extensis products?

Extensis offers a range of products including:

• Portfolio: A digital asset management solution designed for organising, sharing, and managing digital files.
• Font Management: Tools for managing fonts, including Suitcase Fusion, which helps users to organise and activate fonts efficiently.
• Connect: A plugin that integrates with creative applications to streamline asset access.

What services do Extensis offer?

Extensis offers services such as technical support, training, and consulting to help users maximise the value of their software products. They also provide resources like webinars and documentation to support user learning.

What type of companies do Extensis products suit?

Extensis products are suitable for a wide range of companies, particularly those in creative industries such as graphic design, marketing, advertising, and publishing. They cater to businesses of all sizes, from small studios to large enterprises.

How much does Extensis product cost?

The pricing for Extensis products varies based on the specific product and the number of users. Generally, pricing details can be found on their official website or by contacting their sales team directly for a quote tailored to your needs.

Does Extensis offer a free trial?

Yes, Extensis typically offers a free trial for its products, allowing potential customers to evaluate the software before committing to a purchase. The details of the trial period can be found on their product pages.

What discounts does Extensis offer on their products?

Extensis may provide discounts and promotional offers periodically. These can include educational discounts for students and teachers, as well as bulk purchase discounts for organisations. It is advisable to check their website or subscribe to their newsletter for the latest offers.

Are there any hidden fees or additional costs with Extensis?

Extensis aims for transparency in pricing. While there are typically no hidden fees, additional costs may arise from optional services such as premium support or training. Its best to clarify any potential extra costs with a sales representative before purchasing.

Who uses Extensis products?

Extensis products are used by a variety of professionals, including graphic designers, marketers, photographers, and content creators, as well as teams within larger organisations that require efficient asset management.

What are the main features of Extensis products/services?

The main features of Extensis products include:

• Centralised asset management for easy organisation and retrieval.
• Integration with creative applications for seamless workflow.
• Font activation and organisation tools for better font management.
• Collaboration features to share assets with team members.

How does Extensis compare to its competitors?

Extensis is known for its user-friendly interface and strong focus on the creative market. Compared to competitors, it offers robust digital asset management and font management solutions tailored specifically for creative professionals, often receiving positive feedback for its ease of use and integration capabilities.

Is Extensis platform easy to use?

Many users find Extensis platform to be intuitive and user-friendly. The design emphasizes accessibility, making it easier for users to navigate and utilise the tools effectively.

How easy is it to set up Extensis product or service?

Setting up Extensis products is generally straightforward, with comprehensive installation guides and resources provided. Users can usually get started quickly, although specific setup times may vary based on the complexity of the implementation.

Is Extensis reliable?

Extensis is regarded as a reliable provider of software solutions, with a solid reputation built over decades. Users frequently report high levels of satisfaction with performance and uptime.

Does Extensis offer customer support?

Yes, Extensis offers customer support through various channels, including email, phone, and online resources. They provide assistance for technical issues and product inquiries.

How secure is Extensis’ platform?

Extensis takes security seriously, implementing measures to protect user data. This includes secure data storage and compliance with industry standards. Users are encouraged to review their security policies for detailed information.

Does Extensis integrate with other tools or platforms?

Yes, Extensis products are designed to integrate with a variety of creative applications and platforms, enhancing workflow efficiency for users by allowing seamless access to digital assets within their preferred tools.

Can I use Extensis on mobile devices?

While Extensis primarily focuses on desktop applications, some features may be accessible via mobile devices through web-based platforms. Users should check specific product capabilities for mobile support.

What do users say about Extensis?

User feedback on Extensis products is generally positive, with many praising the ease of use, robust features, and effective customer support. However, some users have noted areas for improvement, such as the need for more extensive integration options.

What are the pros and cons of Extensis?

Pros: User-friendly interface, strong focus on creative industries, effective asset management solutions, and good customer support.

Cons: Some users desire more integration options and customisation features.

How can I purchase Extensis’ services?

Extensis products can be purchased directly from their website. Users can select their desired products, choose a plan, and complete the purchasing process online.

What is the cancellation or refund policy for Extensis?

Extensis typically offers a refund policy within a specified period after purchase. Users should review the terms of service or contact customer support for detailed information regarding cancellations and refunds.

Who uses Extensis?

Extensis products are primarily used by professionals in the creative sector, including graphic designers, marketers, and photographers, as well as organisations of various sizes that require efficient digital asset management.

What are the common use cases for Extensis?

Common use cases for Extensis include managing large collections of digital assets, streamlining font organisation, and enhancing collaborative workflows among creative teams.

Why choose Extensis over other options?

Choosing Extensis may be beneficial for those in the creative industry due to its tailored solutions, user-friendly interface, and strong support services, which are specifically designed to meet the unique needs of creative professionals.

How easy is it to set up Extensis?

Setting up Extensis products is generally considered easy, with well-documented installation processes and user guides to assist during setup.

Does Extensis offer training or tutorials?

Yes, Extensis provides training resources, including tutorials, webinars, and documentation to help users learn how to effectively utilise their products.

What languages does Extensis support?

Extensis primarily supports English, but may offer documentation and support in other languages. Users should check specific product details for language availability.

What problems does Extensis solve?

Extensis addresses challenges related to digital asset management, such as disorganisation of files, inefficient workflow processes, and difficulties in font management, providing solutions to enhance productivity for creative professionals.

Is Extensis worth the investment?

Many users find Extensis products to be a worthwhile investment, particularly those in the creative sector, as they can significantly improve efficiency and organisation of digital assets, ultimately aiding in creative processes.