Extole

Frequently Asked Questions about Extole

Who are Extole?

Extole is a technology company that provides a platform for customer referral and advocacy marketing. Founded in 2012, Extole helps brands leverage their existing customers to drive new customer acquisition and increase customer lifetime value through referrals and word-of-mouth marketing.

What are Extoles products?

Extole offers a referral marketing platform that enables businesses to create, manage, and optimise referral programs. Their products include tools for tracking referrals, managing customer advocacy, and analytics to measure the success of referral campaigns.

What services do Extole offer?

Extole provides several services including programme setup, campaign management, and customer support. They also offer analytics and reporting services to help businesses understand the performance and ROI of their referral programmes.

What type of companies do Extoles products suit?

Extoles products are suitable for a wide range of companies, particularly those in retail, e-commerce, and consumer services that seek to enhance customer engagement and drive growth through referral marketing.

How much does Extoles product cost?

Pricing for Extoles services varies based on the specific needs of the business and the scale of the referral programme. Potential customers are encouraged to contact Extole directly for a customised quote.

Does Extole offer a free trial?

Extole typically does not offer a free trial; however, interested businesses can request a demo to explore the platform’s features and capabilities before making a commitment.

What discounts does Extole offer on their products?

Extole does not publicly disclose any specific discounts. Interested clients should reach out directly for information on potential promotions or pricing adjustments based on contract length or volume.

Are there any hidden fees or additional costs with Extole?

Extoles pricing structure is transparent, and they aim to avoid hidden fees. However, additional costs may arise depending on custom features or integrations required by the business. It is advisable for clients to clarify all terms before signing a contract.

Who uses Extoles products?

Extoles products are used by marketers and business leaders in various industries, particularly those focused on customer acquisition and retention through referral marketing strategies.

What are the main features of Extoles products/services?

Main features of Extoles platform include referral programme creation, customer tracking, performance analytics, social sharing capabilities, and integration with existing marketing tools.

How does Extole compare to its competitors?

Extole is recognised for its user-friendly interface and comprehensive analytics features. Compared to competitors, it offers robust integrations and a strong focus on customer advocacy, making it a preferred choice for businesses prioritising referral marketing.

Is Extoles platform easy to use?

Yes, Extoles platform is designed to be user-friendly, allowing marketers to create and manage referral programmes without extensive technical knowledge.

How easy is it to set up Extoles product or service?

Setting up Extole’s product typically involves configuring the referral programme parameters and integrating with existing systems. Extole provides support and resources to facilitate this process, making it relatively straightforward for businesses.

Is Extole reliable?

Extole has established a reputation for reliability in the referral marketing space, with numerous successful case studies demonstrating its effectiveness in driving customer engagement and growth.

Does Extole offer customer support?

Yes, Extole provides customer support to assist with onboarding, troubleshooting, and optimising referral programmes. Support options include email, phone, and a resource centre with documentation and guides.

How secure is Extole’s platform?

Extole prioritises security and employs industry-standard measures to protect customer data and ensure compliance with relevant regulations, including data encryption and secure access protocols.

Does Extole integrate with other tools or platforms?

Yes, Extole offers integration capabilities with various marketing and CRM tools, allowing businesses to seamlessly incorporate referral marketing into their existing workflows.

Can I use Extole on mobile devices?

Extoles platform is accessible on mobile devices through a web browser, ensuring that users can manage their referral programmes on the go.

What do users say about Extole?

Users generally report positive experiences with Extole, highlighting its ease of use, effective customer support, and ability to drive significant referral growth. Feedback often points to the platform’s analytics capabilities as a strong advantage.

What are the pros and cons of Extole?

Pros: User-friendly interface, strong analytics, effective customer support, integration options.
Cons: Pricing may be a consideration for smaller businesses, limited public information on discounts.

How can I purchase Extole’s services?

To purchase Extoles services, interested parties should contact the sales team through their website to discuss their needs and receive a customised proposal.

What is the cancellation or refund policy for Extole?

Extoles cancellation and refund policy is typically outlined in the service agreement. Clients are advised to review this policy carefully and consult with Extole for specific terms related to their contract.

What are the common use cases for Extole?

Common use cases for Extole include launching customer referral programmes, incentivising customer advocacy, and driving new customer acquisition through word-of-mouth marketing.

Why choose Extole over other options?

Choosing Extole may be beneficial for businesses looking for a comprehensive referral marketing platform that offers robust analytics, user-friendly features, and strong customer support tailored to their specific needs.

How easy is it to set up Extole?

Setting up Extole is generally straightforward, with dedicated support available to guide users through the initial setup process and help configure the referral programme to meet business goals.

Does Extole offer training or tutorials?

Extole provides various training resources and tutorials to help users maximise the platforms potential and effectively manage their referral programmes.

What languages does Extole support?

Extole primarily operates in English. For specific needs regarding language support, businesses should inquire directly with Extole.

What problems does Extole solve?

Extole addresses the challenge of customer acquisition and retention by enabling businesses to leverage their existing customer base to generate new leads through referrals, ultimately enhancing customer loyalty and lifetime value.

Is Extole worth the investment?

Many businesses find Extole to be a worthwhile investment due to its effectiveness in driving referrals and enhancing customer engagement, leading to a positive return on investment when utilised effectively.