Flutterwave

Frequently Asked Questions about Flutterwave

Who are Flutterwave?

Flutterwave is a technology company that provides a payment infrastructure for global merchants and payment service providers. Founded in 2016, Flutterwave aims to simplify and streamline the payment process across Africa and globally, enabling businesses to accept payments from customers in various currencies and payment methods.

What are Flutterwaves products?

Flutterwave offers a range of products, including payment gateway solutions, invoicing tools, a virtual card service, and the Rave platform, which allows businesses to accept payments online through various channels such as cards, bank transfers, and mobile money.

What services do Flutterwave offer?

Flutterwave provides services such as payment processing, fraud protection, reporting and analytics, currency conversion, and integration with e-commerce platforms. They also support businesses in creating payment links and managing transactions efficiently.

What type of companies do Flutterwaves products suit?

Flutterwaves products are suitable for a wide range of companies, including small and medium-sized enterprises (SMEs), large corporations, e-commerce businesses, and startups looking to facilitate online payments seamlessly.

How much does Flutterwaves product cost?

The cost of Flutterwaves products varies depending on the services used and the transaction volume. Generally, Flutterwave charges a percentage fee per transaction, which can range from 1.4% to 3.5% based on the payment method and country.

Does Flutterwave offer a free trial?

Flutterwave does not specifically offer a free trial, but businesses can sign up for an account at no initial cost and explore its features before fully committing.

What discounts does Flutterwave offer on their products?

Flutterwave may offer promotional discounts or lower transaction fees for high-volume merchants or during specific marketing campaigns. It is advisable to check their website or contact their sales team for current offers.

Are there any hidden fees or additional costs with Flutterwave?

Flutterwave is transparent about its fees; however, businesses should be aware that additional charges may apply for specific payment methods or currency conversions, so it is important to review the fee structure before using the service.

Who uses Flutterwaves products?

Flutterwaves products are used by a variety of businesses, including e-commerce platforms, retail companies, travel agencies, and service providers who require a reliable and efficient payment processing solution.

What are the main features of Flutterwaves products/services?

Key features of Flutterwaves services include payment processing across multiple channels, support for various currencies, comprehensive reporting tools, fraud protection mechanisms, and easy integration with existing business systems.

How does Flutterwave compare to its competitors?

Flutterwave is considered competitive in the payment processing sector, particularly in Africa, due to its extensive network, ease of integration, and robust feature set. Compared to some competitors, Flutterwave offers tailored solutions for emerging markets, which may not be as readily available elsewhere.

Is Flutterwaves platform easy to use?

Yes, Flutterwaves platform is designed to be user-friendly, with a straightforward interface that allows merchants to manage their payments and transactions effectively without requiring extensive technical knowledge.

How easy is it to set up Flutterwaves product or service?

Setting up Flutterwaves services is relatively straightforward. Users can create an account online, follow the setup prompts, and integrate the payment gateway into their website or application with minimal effort.

Is Flutterwave reliable?

Flutterwave has established itself as a reliable payment processing solution, with a strong track record of facilitating transactions securely and efficiently across various markets.

Does Flutterwave offer customer support?

Yes, Flutterwave provides customer support through various channels, including email, live chat, and a help centre with extensive documentation to assist users with any issues or queries.

How secure is FlutterwaveÕs platform?

Flutterwave employs industry-standard security measures, including encryption and compliance with PCI DSS (Payment Card Industry Data Security Standard), to ensure the safety and security of transactions processed through their platform.

Does Flutterwave integrate with other tools or platforms?

Yes, Flutterwave offers integration with various e-commerce platforms, accounting software, and other business tools to facilitate seamless payment processing and management.

Can I use Flutterwave on mobile devices?

Flutterwaves platform is mobile-responsive, allowing users to manage their payments and transactions through mobile devices, ensuring accessibility and convenience.

What do users say about Flutterwave?

Users generally praise Flutterwave for its ease of use, reliability, and comprehensive features, although some have noted the need for improved customer support response times.

What are the pros and cons of Flutterwave?

Pros include a user-friendly interface, multiple payment options, and strong security features. Cons may involve occasional delays in customer support and varying transaction fees depending on payment methods.

How can I purchase FlutterwaveÕs services?

Businesses can sign up for Flutterwave services directly through their website, where they can create an account and select the services that best meet their needs.

What is the cancellation or refund policy for Flutterwave?

Flutterwaves cancellation and refund policy varies based on the specific services used. Generally, it is advisable for users to review the terms and conditions on their website for detailed information regarding refunds and cancellations.

What are the common use cases for Flutterwave?

Common use cases for Flutterwave include online retail transactions, subscription billing, donation collection for non-profit organisations, and payment processing for service-based businesses.

Why choose Flutterwave over other options?

Choosing Flutterwave may be beneficial for businesses operating in or targeting the African market due to its localised solutions, extensive reach, and focus on facilitating cross-border payments.

How easy is it to set up Flutterwave?

Setting up Flutterwave is designed to be quick and easy, with a simple registration process and user-friendly integration guides available to assist businesses in getting started.

Does Flutterwave offer training or tutorials?

Yes, Flutterwave provides various resources, including tutorials and documentation, to help users understand how to use their platform effectively.

What languages does Flutterwave support?

Flutterwave supports multiple languages to cater to its diverse user base, including English, French, and Portuguese, among others.

What problems does Flutterwave solve?

Flutterwave addresses the challenges of payment processing in emerging markets, including currency conversion, fraud prevention, and providing businesses with a reliable method to accept payments from customers worldwide.

Is Flutterwave worth the investment?

Whether Flutterwave is worth the investment depends on a businesss specific needs, transaction volume, and target market. Many users find value in its comprehensive features and ease of use, especially for operations in Africa.