Foothold

Frequently Asked Questions (FAQ)

Who are Foothold Technology?

Foothold Technology is a software development company that specializes in providing technology solutions tailored for human services organizations. With a focus on improving service delivery and operational efficiency, the company aims to empower its clients through innovative software solutions.

What are Foothold Technologys products?

Foothold Technology offers a range of products including electronic health record (EHR) systems, case management software, and mobile applications designed specifically for human services and behavioural health organisations. Their flagship product, AWARDS, is an EHR solution tailored to meet the needs of various service providers.

What services do Foothold Technology offer?

In addition to providing software products, Foothold Technology offers implementation services, training, technical support, and consulting services to help organisations optimise their use of technology in service delivery.

What type of companies do Foothold Technologys products suit?

Foothold Technologys products are primarily suited for human services organisations, including behavioural health agencies, social service providers, and community health organisations that require robust case management and EHR solutions.

How much do Foothold Technologys products cost?

The cost of Foothold Technologys products varies based on the specific solutions and services chosen. Pricing is typically based on the number of users, the scale of deployment, and additional custom features. Prospective clients are encouraged to contact Foothold Technology for a detailed quote tailored to their needs.

Does Foothold Technology offer a free trial?

Foothold Technology does not typically offer a free trial of their products. However, they may provide demonstrations or consultations to showcase their solutions and assist potential clients in understanding how their services can meet specific needs.

What discounts does Foothold Technology offer on their products?

Foothold Technology may offer discounts for non-profit organisations or during promotional events. It is advisable to inquire directly with their sales team to learn about any current discounts or special pricing options.

Are there any hidden fees or additional costs with Foothold Technology?

Foothold Technology aims to provide transparency in pricing. While there are no hidden fees, additional costs may arise from optional services such as advanced training, custom integrations, or ongoing support beyond standard offerings. Clients should clarify all potential costs during the initial consultation.

Who uses Foothold Technologys products?

Foothold Technologys products are used by a variety of organisations within the human services sector, including mental health providers, substance abuse treatment centres, and social service agencies. Their solutions cater to both small organisations and large systems alike.

What are the main features of Foothold Technologys products/services?

Main features of Foothold Technologys products include electronic health records, customisable case management tools, billing and insurance claims processing, reporting and analytics, client portals, and mobile accessibility. These features are designed to enhance operational efficiency and client care.

How does Foothold Technology compare to its competitors?

Foothold Technology is distinguished by its focus on the human services sector, offering tailored solutions that address the specific needs of this market. Compared to competitors, Footholds products may offer greater customisation and integration capabilities, although the best choice will depend on individual organisational requirements.

Is Foothold Technologys platform easy to use?

Foothold Technologys platform is designed with user-friendliness in mind, featuring intuitive interfaces and streamlined workflows. However, ease of use can vary based on the users familiarity with similar software.

How easy is it to set up Foothold Technologys product or service?

The setup process for Foothold Technologys products typically involves initial consultations, data migration, and configuration to meet specific organisational needs. The company provides support throughout the setup process to ensure a smooth transition.

Is Foothold Technology reliable?

Foothold Technology has established a reputation for reliability within the human services sector, with many organisations depending on their software solutions for critical operational functions. Client testimonials and case studies can provide additional insights into their reliability.

Does Foothold Technology offer customer support?

Yes, Foothold Technology offers customer support through various channels, including phone, email, and online resources. Their support team is accessible to assist clients with any questions or issues that may arise.

How secure is Foothold Technology’s platform?

Foothold Technology takes security seriously, implementing industry-standard measures to protect client data. This includes encryption, regular security audits, and compliance with relevant regulations such as HIPAA for healthcare data.

Does Foothold Technology integrate with other tools or platforms?

Foothold Technologys products are designed to integrate with various third-party tools and platforms, enabling seamless data exchange and enhancing functionality. Specific integrations can be discussed with their sales or technical teams.

Can I use Foothold Technology on mobile devices?

Yes, Foothold Technologys solutions are accessible on mobile devices, allowing users to manage tasks and access information on-the-go. Mobile compatibility is an important feature for many users in the field.

What do users say about Foothold Technology?

Users generally report positive experiences with Foothold Technology, praising the customisation options, user-friendly interface, and responsive customer support. However, as with any product, experiences can vary based on specific organisational contexts and needs.

What are the pros and cons of Foothold Technology?

Pros include a strong focus on the human services sector, customisation capabilities, and robust customer support. Cons may include the need for initial investment and potential challenges during the setup process, particularly for organisations unfamiliar with EHR systems.

How can I purchase Foothold Technology’s services?

Prospective clients can purchase Foothold Technologys services by contacting their sales team directly through the company website. Initial consultations can help determine the best solutions for specific organisational needs.

What is the cancellation or refund policy for Foothold Technology?

Foothold Technologys cancellation and refund policy may vary based on the specific services and agreements in place. Clients should review their contract or consult directly with the company for detailed information regarding cancellations and refunds.

What are the common use cases for Foothold Technology?

Common use cases for Foothold Technology include managing client records, tracking treatment progress, billing and insurance claims processing, and generating reports for compliance and performance metrics within human services organisations.

Why choose Foothold Technology over other options?

Choosing Foothold Technology may be advantageous for organisations seeking tailored solutions specifically designed for the human services sector, along with extensive support and customisation options that align with their operational needs.

Does Foothold Technology offer training or tutorials?

Yes, Foothold Technology provides training resources and tutorials to help clients effectively utilise their products. This includes initial training during implementation and ongoing educational materials for users.

What languages does Foothold Technology support?

Foothold Technology primarily operates in English. Specific language support for their software may depend on the client’s needs and can be discussed during the onboarding process.

What problems does Foothold Technology solve?

Foothold Technology addresses challenges faced by human services organisations such as inefficient record-keeping, difficulties in tracking client progress, and the need for streamlined billing processes. Their solutions aim to improve operational efficiency and enhance client care.

Is Foothold Technology worth the investment?

The value of investing in Foothold Technologys solutions largely depends on the specific needs and circumstances of the organisation. Many clients find that the improvements in efficiency and service delivery justify the investment, but potential clients should assess their unique requirements and budget before proceeding.