FTK Forensic Toolkit

Frequently Asked Questions about Exterro Forensic Toolkit

Who are Exterro?

Exterro is a leading provider of software solutions for legal and compliance professionals. They specialise in e-discovery, data privacy, incident response, and digital forensics, helping organisations manage data effectively and comply with legal requirements.

What are Exterros products?

Exterro offers a range of products, including the Exterro Forensic Toolkit, which is designed to streamline the process of digital forensics and incident response. Other products include solutions for e-discovery, data privacy compliance, and information governance.

What services do Exterro offer?

Exterro provides services that include software implementation, training, support, and consultancy in the areas of e-discovery, data privacy, and digital forensics. They assist organisations in optimising their workflows and ensuring compliance with legal standards.

What type of companies do Exterros products suit?

Exterros products are suitable for a wide range of companies, including law firms, corporate legal departments, government agencies, and any organisation that needs to manage legal compliance, data privacy, and digital forensics.

How much does Exterros product cost?

The cost of Exterros products varies based on the specific solutions and services selected, as well as the size of the organisation. For precise pricing information, it is recommended to contact Exterro directly for a customised quote.

Does Exterro offer a free trial?

Exterro typically offers demos of their products rather than free trials. Interested parties can contact Exterro to arrange a demonstration of the Forensic Toolkit and other offerings.

What discounts does Exterro offer on their products?

Exterro may provide discounts for multi-year contracts or for larger organisations. Specific discount offerings can vary, so it is advisable to inquire directly with Exterro for current promotions.

Are there any hidden fees or additional costs with Exterro?

Exterro aims to provide transparent pricing, but additional costs may arise from optional services such as advanced training or extended support. It is advisable to review the contract carefully and ask for clarification on potential additional costs.

Who uses Exterros products?

Exterros products are used by legal professionals, compliance officers, IT forensics teams, and corporate legal departments across various industries, including financial services, healthcare, and technology.

What are the main features of Exterros products/services?

Main features of the Exterro Forensic Toolkit include robust data collection capabilities, chain of custody management, reporting tools, and integration with other Exterro products for streamlined workflows.

How does Exterro compare to its competitors?

Exterro is known for its comprehensive approach to e-discovery and forensic analysis, offering integrated solutions that address compliance and data management. Compared to competitors, Exterro often provides a more cohesive platform tailored for legal and compliance environments.

Is Exterros platform easy to use?

The Exterro platform is designed with user-friendliness in mind, featuring an intuitive interface that aids users in navigating through complex legal and forensic tasks. Training resources are also available to enhance user proficiency.

How easy is it to set up Exterros product or service?

Setting up Exterros products typically involves an implementation process that may require assistance from Exterros support team. The complexity of setup can depend on the specific configurations and integrations required by the organisation.

Is Exterro reliable?

Exterro is regarded as a reliable provider in the legal technology space, with a strong reputation for delivering effective solutions and maintaining high levels of customer satisfaction.

Does Exterro offer customer support?

Yes, Exterro offers customer support as part of their services, providing assistance through various channels including phone, email, and online resources to help users with product-related inquiries and issues.

How secure is Exterro’s platform?

Exterro prioritises security, implementing robust measures to protect data, including encryption, access controls, and compliance with industry standards to ensure the safety and confidentiality of sensitive information.

Does Exterro integrate with other tools or platforms?

Yes, Exterros Forensic Toolkit can integrate with various other tools and platforms, enhancing its functionality and allowing for seamless workflows across different applications used in legal and compliance operations.

Can I use Exterro on mobile devices?

Exterros solutions are primarily designed for desktop use, but some functionalities may be accessible via mobile devices. For the best user experience, it is recommended to use a desktop or laptop.

What do users say about Exterro?

User feedback on Exterro often highlights the effectiveness of their tools in managing complex legal processes, as well as the quality of customer support. However, some users may mention the learning curve involved in fully utilising the platform.

What are the pros and cons of Exterro?

Pros of Exterro include its comprehensive features, strong customer support, and reliability in legal environments. Cons may include the initial setup complexity and the potential cost for smaller organisations.

How can I purchase Exterro’s services?

Exterro’s services can be purchased by contacting their sales team directly through their website, where potential customers can request a quote and explore different offerings tailored to their needs.

What is the cancellation or refund policy for Exterro?

Exterros cancellation and refund policy may vary depending on the specific terms agreed upon in the service contract. It is advisable to review the contract details or consult with a representative for clarification.

Who uses Exterro?

Exterros user base includes legal professionals, compliance teams, and IT specialists in various sectors such as corporate, government, and law enforcement agencies.

What are the common use cases for Exterro?

Common use cases for Exterro include conducting digital forensic investigations, managing e-discovery processes, ensuring compliance with data privacy regulations, and responding to data breaches.

Why choose Exterro over other options?

Choosing Exterro may be beneficial for organisations seeking an integrated solution that addresses both e-discovery and forensic needs, supported by strong customer service and a robust security framework.

How easy is it to set up Exterro?

The ease of setup for Exterro products can vary based on the specific requirements of the organisation. Exterro provides support during the implementation process to facilitate a smoother setup experience.

Does Exterro offer training or tutorials?

Yes, Exterro offers training and tutorials to help users understand how to effectively use their products. These resources are designed to assist both new and existing users in maximising the value of the tools.

What languages does Exterro support?

Exterros primary language of operation is English. For specific language support, it is recommended to contact Exterro directly for information on any additional language capabilities.

What problems does Exterro solve?

Exterro addresses challenges related to managing large volumes of data in legal contexts, ensuring compliance with regulations, conducting thorough investigations, and streamlining e-discovery processes.

Is Exterro worth the investment?

Exterro can be considered a worthwhile investment for organisations that require robust e-discovery and forensic capabilities, particularly for those facing complex legal challenges or regulatory scrutiny.