Fundraise Up

Frequently Asked Questions about Fundraise Up

Who are Fundraise Up?

Fundraise Up is a technology company that provides innovative fundraising solutions for non-profit organisations. Their platform is designed to help charities maximise their online donations through user-friendly tools and strategic data insights.

What are Fundraise Ups products?

Fundraise Up offers a range of products including donation forms, recurring donation management, peer-to-peer fundraising capabilities, and integrated payment processing solutions. Their tools are designed to enhance donor engagement and increase fundraising outcomes.

What services do Fundraise Up offer?

Fundraise Up provides services such as customisable donation pages, data analytics for fundraising performance, integration with various CRM systems, and ongoing support to non-profits. They also offer consultation services to help organisations optimise their fundraising strategies.

What type of companies do Fundraise Ups products suit?

The products offered by Fundraise Up are suitable for non-profit organisations of all sizes, including charities, foundations, and social enterprises looking to enhance their online fundraising efforts.

How much does Fundraise Ups product cost?

Fundraise Up operates on a subscription model, with pricing based on the features selected and the volume of donations processed. For specific pricing details, interested organisations should contact Fundraise Up directly for a tailored quote.

Does Fundraise Up offer a free trial?

Yes, Fundraise Up typically offers a free trial period for organisations to test their platform and features before committing to a subscription.

What discounts does Fundraise Up offer on their products?

Fundraise Up may offer discounts for annual subscriptions or for organisations that meet certain criteria, such as being a small or emerging non-profit. It is recommended to inquire directly for current offers.

Are there any hidden fees or additional costs with Fundraise Up?

Fundraise Up is transparent about its pricing structure, and there are typically no hidden fees. However, transaction fees from payment processors may apply, which are separate from Fundraise Ups subscription costs.

Who uses Fundraise Ups products?

Fundraise Ups products are used by a variety of non-profit organisations, including charities, community foundations, and faith-based organisations that seek to improve their online fundraising capabilities.

What are the main features of Fundraise Ups products/services?

Main features include customisable donation forms, recurring donation options, peer-to-peer fundraising tools, comprehensive analytics dashboards, and seamless integration with popular CRM systems.

How does Fundraise Up compare to its competitors?

Fundraise Up distinguishes itself with its user-friendly interface, robust analytics, and innovative features like smart donation forms. While other platforms may offer similar services, Fundraise Up focuses heavily on enhancing donor engagement and maximising donation potential.

Is Fundraise Ups platform easy to use?

Yes, Fundraise Ups platform is designed with user experience in mind, making it intuitive and straightforward for both non-profit staff and donors.

How easy is it to set up Fundraise Ups product or service?

Setting up Fundraise Ups services is typically a streamlined process, with guided steps and support available to assist organisations in launching their fundraising campaigns quickly.

Is Fundraise Up reliable?

Fundraise Up is considered a reliable platform, with a strong track record of helping non-profits achieve their fundraising goals and a commitment to uptime and performance.

Does Fundraise Up offer customer support?

Yes, Fundraise Up provides customer support through various channels, including email, chat, and a comprehensive knowledge base to assist users with any questions or issues.

How secure is Fundraise Up’s platform?

Fundraise Up employs industry-standard security measures to protect user data and financial transactions, ensuring compliance with relevant regulations to safeguard sensitive information.

Does Fundraise Up integrate with other tools or platforms?

Yes, Fundraise Up offers integrations with various CRM systems, email marketing tools, and payment processors to enhance its functionality and streamline fundraising efforts for organisations.

Can I use Fundraise Up on mobile devices?

Yes, Fundraise Ups platform is mobile-friendly, allowing users to manage their fundraising campaigns and donors to make donations seamlessly from their mobile devices.

What do users say about Fundraise Up?

Users generally report positive experiences with Fundraise Up, highlighting its ease of use, effective fundraising tools, and responsive customer support as key strengths.

What are the pros and cons of Fundraise Up?

Pros include user-friendly design, robust analytics, and a variety of features tailored to non-profits. Cons may involve the need for some technical knowledge for advanced customisations and potential transaction fees from payment processors.

How can I purchase Fundraise Up’s services?

Organisations interested in Fundraise Ups services can contact them directly through their website to discuss options and initiate the subscription process.

What is the cancellation or refund policy for Fundraise Up?

Fundraise Up typically has a clear cancellation policy, allowing organisations to cancel their subscription at any time, although specific terms may vary and should be reviewed upon signing up.

Who uses Fundraise Up?

Fundraise Ups users include a wide range of non-profit organisations, from small community groups to large charities, all seeking to improve their online fundraising capabilities.

What are the common use cases for Fundraise Up?

Common use cases include managing online donations, setting up peer-to-peer fundraising events, and executing targeted fundraising campaigns to engage donors effectively.

Why choose Fundraise Up over other options?

Fundraise Up is often chosen for its innovative features, ease of use, and dedicated support for non-profits, which can lead to increased donor engagement and higher fundraising success.

How easy is it to set up Fundraise Up?

Setting up Fundraise Up is generally straightforward, with user-friendly wizards and support resources available for organisations to get started quickly.

Does Fundraise Up offer training or tutorials?

Yes, Fundraise Up provides various training resources, including tutorials and documentation, to help users understand the platform and maximise its features effectively.

What languages does Fundraise Up support?

Fundraise Up primarily supports English but may offer options for other languages based on user demand and specific configurations.

What problems does Fundraise Up solve?

Fundraise Up addresses common fundraising challenges faced by non-profits, such as increasing donor engagement, managing online donations efficiently, and utilising data for strategic decision-making.

Is Fundraise Up worth the investment?

Many non-profits find that the investment in Fundraise Ups services leads to significant returns in terms of increased donations and improved fundraising outcomes, making it a valuable tool for many organisations.