Geckoboard

Frequently Asked Questions about Geckoboard

Who are Geckoboard?

Geckoboard is a business intelligence software company that provides a platform for creating and displaying real-time dashboards. Founded in 2010, Geckoboard aims to help businesses make data-driven decisions by visualising key performance indicators (KPIs) in an accessible format.

What are Geckoboards products?

Geckoboard offers a single product Ð an online dashboard tool that allows users to create customisable dashboards displaying real-time data from various sources. Users can connect to numerous data sources, including Google Analytics, Salesforce, and other APIs, to visualise their metrics effectively.

What services do Geckoboard offer?

Geckoboard primarily offers its dashboard creation tool as a service. The platform includes features for data integration, visualisation, and sharing dashboards with teams. Additionally, Geckoboard provides customer support and training resources for users.

What type of companies do Geckoboards products suit?

Geckoboards products are suitable for a wide range of companies, from small startups to large enterprises, particularly those that rely on data-driven decision-making. Industries such as marketing, sales, finance, and operations can benefit from using Geckoboard to visualise and track their performance metrics.

How much does Geckoboards product cost?

Geckoboard offers several pricing tiers based on the number of users and features required. Pricing typically starts from a monthly subscription fee, with different plans available depending on the specific needs of the business. For the most accurate and current pricing, it is recommended to visit the Geckoboard website.

Does Geckoboard offer a free trial?

Yes, Geckoboard offers a free trial for new users. This trial allows potential customers to explore the features and capabilities of the platform without any financial commitment.

What discounts does Geckoboard offer on their products?

Geckoboard occasionally provides discounts for annual subscriptions or promotional offers. Details of any current discounts can typically be found on their website or by contacting their sales team directly.

Are there any hidden fees or additional costs with Geckoboard?

Geckoboards pricing is typically straightforward, with no hidden fees. However, users should check the specific plan details to understand what is included and if there are any additional charges for premium features or integrations.

Who uses Geckoboards products?

Geckoboards products are used by a variety of professionals and teams, including data analysts, marketing teams, sales managers, and executives who require real-time insights into business performance metrics.

What are the main features of Geckoboards products/services?

The main features of Geckoboard include real-time data visualisation, customisable dashboards, integration with multiple data sources, user-friendly interface, and the ability to share dashboards with team members or stakeholders.

How does Geckoboard compare to its competitors?

Geckoboard is often compared to other dashboard and business intelligence tools, such as Tableau and Power BI. While Geckoboard focuses on simplicity and real-time data visualisation, competitors may offer more advanced analytics features or deeper data exploration capabilities. The choice often depends on the specific needs of the business.

Is Geckoboards platform easy to use?

Yes, Geckoboard is designed to be user-friendly, allowing users to create dashboards without extensive technical knowledge. The intuitive interface simplifies the process of connecting data sources and customising dashboard layouts.

How easy is it to set up Geckoboards product or service?

Setting up Geckoboard is generally straightforward. Users can quickly sign up for an account, connect their data sources, and start building dashboards within a short time frame, often within a few hours.

Is Geckoboard reliable?

Geckoboard is considered a reliable platform, with a strong focus on uptime and performance. The company employs measures to ensure that the data displayed is accurate and up-to-date.

Does Geckoboard offer customer support?

Yes, Geckoboard offers customer support through various channels, including email and live chat. They also provide a knowledge base with articles and tutorials to assist users in navigating the platform.

How secure is Geckoboards platform?

Geckoboard takes security seriously, implementing various measures to protect user data. This includes data encryption and compliance with relevant data protection regulations. Users are encouraged to review Geckoboards security policies for detailed information.

Does Geckoboard integrate with other tools or platforms?

Yes, Geckoboard integrates with numerous third-party tools and platforms, including Google Analytics, Salesforce, and various other APIs, allowing users to pull data from multiple sources into their dashboards.

Can I use Geckoboard on mobile devices?

Geckoboard is accessible on mobile devices through web browsers, ensuring that users can view their dashboards on the go. However, the mobile experience may differ from the desktop version in terms of layout and functionality.

What do users say about Geckoboard?

Users generally report positive experiences with Geckoboard, appreciating its ease of use, real-time data visualisation capabilities, and responsive customer support. However, some users note limitations in advanced analytics features compared to more complex BI tools.

What are the pros and cons of Geckoboard?

Pros of Geckoboard include its user-friendly interface, real-time data updates, and wide range of integrations. Cons may include limitations in advanced analytical features and customisation options compared to some competitors.

How can I purchase Geckoboards services?

Users can purchase Geckoboards services by signing up on their website and selecting the desired pricing plan. Payment is typically processed online through secure payment methods.

What is the cancellation or refund policy for Geckoboard?

Geckoboard offers a cancellation policy that allows users to cancel their subscription at any time. Refunds are typically not provided for partial months, but it is advisable to check the terms on their website for specific details.

What are the common use cases for Geckoboard?

Common use cases for Geckoboard include tracking sales metrics, monitoring marketing campaign performance, visualising customer support metrics, and displaying key operational KPIs for teams.

Why choose Geckoboard over other options?

Choosing Geckoboard may be advantageous for businesses looking for a straightforward, easy-to-use dashboard solution that focuses on real-time data visualisation and integration with various data sources, especially when advanced analytics are not a priority.

Does Geckoboard offer training or tutorials?

Yes, Geckoboard provides a variety of training resources, including tutorials, webinars, and documentation to help users understand how to make the most of the platform.

What languages does Geckoboard support?

Geckoboard primarily supports English. Users should check the website for any updates regarding language support for other regions.

What problems does Geckoboard solve?

Geckoboard helps businesses solve the problem of data visibility by providing a platform for visualising key metrics in real-time, thereby enabling teams to make informed decisions based on up-to-date information.

Is Geckoboard worth the investment?

Whether Geckoboard is worth the investment depends on the specific needs and budget of the business. For organisations that require real-time data visualisation and integration with multiple data sources, the platform can provide significant value and improve decision-making processes.