Genially

Frequently Asked Questions about Genially

Who are Genially?

Genially is a cloud-based platform that enables users to create interactive and animated content, such as presentations, infographics, and gamified experiences. Founded in 2015, Genially aims to enhance communication and engagement through visually compelling digital content.

What are Geniallys products?

Genially offers a variety of products, including templates for presentations, infographics, interactive images, gamification tools, and more. Users can customise these templates to create unique content that can be shared across various platforms.

What services do Genially offer?

Genially provides a user-friendly platform for content creation, along with features such as analytics to track engagement, collaboration tools for team projects, and a library of assets including images, icons, and animations.

What type of companies do Geniallys products suit?

Geniallys products are suitable for a wide range of organisations, including educational institutions, marketing agencies, businesses of all sizes, and freelance professionals looking to create engaging content for their audiences.

How much does Geniallys product cost?

Genially offers various pricing plans, including a free tier with limited features. Paid plans start at a competitive monthly fee, varying based on the features and functionalities required, such as advanced analytics and increased storage capacity.

Does Genially offer a free trial?

Yes, Genially provides a free version that allows users to access basic features. There is also the option for users to try the premium features during a limited trial period.

What discounts does Genially offer on their products?

Genially occasionally offers discounts for educational institutions and non-profit organisations. Additionally, there may be promotional offers available during specific periods. It is advisable to check their website for the latest offers.

Are there any hidden fees or additional costs with Genially?

Genially is transparent about its pricing structure. Users can expect to pay only for the chosen plan, with no hidden fees. However, additional costs may arise if users opt for premium assets or features beyond their selected plan.

Who uses Geniallys products?

Geniallys products are used by educators, marketers, corporate trainers, content creators, and anyone needing to produce interactive and engaging digital content for their audience.

What are the main features of Geniallys products/services?

Main features of Genially include a drag-and-drop interface, a wide range of templates, interactive elements, integration with various tools, real-time collaboration, and detailed analytics for content performance.

How does Genially compare to its competitors?

Genially stands out due to its emphasis on interactive content creation and user-friendly interface. While other platforms may focus solely on traditional presentations or infographics, Genially combines these elements with gamification and interactivity, catering to a wide array of content needs.

Is Geniallys platform easy to use?

Yes, Genially is designed with user-friendliness in mind. The drag-and-drop functionality, along with pre-designed templates, makes it accessible for users with varying levels of technical expertise.

How easy is it to set up Geniallys product or service?

Setting up Genially is straightforward. Users can create an account and start using the platform immediately. The intuitive interface and guided tutorials further facilitate the setup process.

Is Genially reliable?

Genially is a reliable platform, with a strong user base and positive reviews regarding its performance and uptime. The company also regularly updates its features to improve user experience.

Does Genially offer customer support?

Yes, Genially offers customer support through various channels, including a comprehensive help centre, email support, and community forums where users can seek assistance and share experiences.

How secure is Genially’s platform?

Genially takes security seriously, employing measures such as data encryption and secure servers to protect user information and content. Regular security audits ensure compliance with best practices.

Does Genially integrate with other tools or platforms?

Yes, Genially integrates with several third-party applications, including Google Drive, Slack, and social media platforms, allowing users to easily share and collaborate on their content.

Can I use Genially on mobile devices?

Genially is accessible via mobile devices through web browsers. However, users may experience limited functionality compared to the desktop version, as the platform is optimised for larger screens.

What do users say about Genially?

Users generally appreciate Genially for its ease of use, versatile templates, and the ability to create engaging content. Some feedback highlights the need for more advanced features in the free version.

What are the pros and cons of Genially?

Pros: User-friendly interface, diverse templates, interactive features, strong customer support.
Cons: Limited features in the free version, potential learning curve for advanced functionalities.

How can I purchase Genially’s services?

Users can purchase Geniallys services directly through their website by selecting the desired plan and completing the registration process.

What is the cancellation or refund policy for Genially?

Genially allows users to cancel their subscription at any time. Refund policies may vary depending on the plan selected; users are encouraged to review the terms on the website for specific details.

What are the common use cases for Genially?

Common use cases include creating educational materials, marketing presentations, interactive reports, infographics, and gamified learning experiences.

Why choose Genially over other options?

Geniallys unique focus on interactivity and engagement, along with its user-friendly design and extensive library of resources, makes it a preferable choice for those looking to create dynamic content.

How easy is it to set up Genially?

Setting up Genially is quick and user-friendly, allowing users to start creating content almost immediately after signing up.

Does Genially offer training or tutorials?

Yes, Genially provides various tutorials and resources, including video guides, to help users maximise the platforms features and functionalities.

What languages does Genially support?

Genially supports multiple languages, making it accessible to a global audience. The platform’s interface can be adjusted according to user preference.

What problems does Genially solve?

Genially addresses the need for engaging and interactive content creation, helping users communicate ideas effectively and capture audience attention in a digital format.

Is Genially worth the investment?

For users and organisations seeking to create interactive and visually appealing content, Genially represents a worthwhile investment due to its range of features, ease of use, and potential for enhancing audience engagement.