Frequently Asked Questions about Gliffy

Who are Gliffy?

Gliffy is a web-based diagramming application that enables users to create flowcharts, UML diagrams, wireframes, and various other types of visual representations. Founded in 2005, Gliffy aims to simplify the process of diagram creation for teams and individuals, enhancing collaboration and communication through visual tools.

What are Gliffy’s products?

Gliffy offers a diagramming tool that allows users to create various types of diagrams, including flowcharts, network diagrams, mind maps, and wireframes. The platform can be accessed via a web browser, making it convenient for users to create and share diagrams online.

What services do Gliffy offer?

Gliffy provides a cloud-based diagramming service that includes features for real-time collaboration, integration with other applications (such as Atlassians Confluence and Jira), and a library of templates and shapes to facilitate diagram creation.

What type of companies do Gliffy’s products suit?

Gliffy’s products are suitable for a wide range of companies, including tech startups, educational institutions, project management teams, and any organisation that requires visual representation of processes, systems, or ideas for better understanding and communication.

How much does Gliffy’s product cost?

Gliffy offers a tiered pricing model, with plans including a free version with limited features, as well as paid subscriptions that provide additional functionality, starting from approximately £4.99 per user per month, depending on the chosen plan and features required.

Does Gliffy offer a free trial?

Yes, Gliffy offers a free trial for its paid plans, allowing users to explore the full range of features and capabilities before committing to a subscription.

What discounts does Gliffy offer on their products?

Gliffy may offer discounts for annual subscriptions or promotional offers from time to time. It is advisable to check the website or contact customer service for any current promotions or discounts available.

Are there any hidden fees or additional costs with Gliffy?

Gliffy does not typically have hidden fees; however, users should review the terms of service and pricing details to understand any potential costs associated with additional features or services beyond the basic subscription.

Who uses Gliffy’s products?

Gliffy’s products are used by a diverse range of professionals including software developers, project managers, business analysts, educators, and marketing teams who require diagramming tools for various projects.

What are the main features of Gliffy’s products/services?

Main features of Gliffy include real-time collaboration, a comprehensive library of shapes and templates, integration with popular tools (such as Jira and Confluence), and export options in various formats (like PDF and PNG) for easy sharing and presentation.

How does Gliffy compare to its competitors?

Gliffy competes with other diagramming tools such as Lucidchart and Microsoft Visio. While each platform has its unique features, Gliffy is noted for its user-friendly interface and seamless integration with Atlassian products, making it particularly appealing for teams already using those tools.

Is Gliffy’s platform easy to use?

Yes, Gliffy is designed to be user-friendly, with an intuitive interface that allows users to drag and drop shapes, customise diagrams, and collaborate easily, making it accessible for users with varying levels of technical expertise.

How easy is it to set up Gliffy’s product or service?

Setting up Gliffy is straightforward; users can sign up online, choose a plan, and start creating diagrams within minutes without the need for extensive installation processes.

Is Gliffy reliable?

Gliffy is regarded as a reliable platform, with a history of providing consistent service and support to its users. However, as with any online service, occasional outages may occur, though they are generally resolved promptly.

Does Gliffy offer customer support?

Yes, Gliffy offers customer support through various channels, including email support, a help centre with documentation, and community forums where users can seek assistance and share tips.

How secure is Gliffy’s platform?

Gliffy employs industry-standard security measures to protect user data, including encryption and regular security audits. Users are encouraged to review the privacy policy for detailed information on data protection practices.

Does Gliffy integrate with other tools or platforms?

Yes, Gliffy integrates with several other platforms, most notably Atlassian tools such as Jira and Confluence, allowing for seamless workflow and enhanced productivity within teams using these applications.

Can I use Gliffy on mobile devices?

Gliffy is primarily a web-based application, optimised for desktop use. While it may be accessible on mobile devices through a web browser, the experience may not be fully optimised for mobile use, and functionality could be limited.

What do users say about Gliffy?

User feedback on Gliffy is generally positive, highlighting its ease of use, effective collaboration features, and wide array of templates. However, some users have noted limitations with mobile functionality and the need for more advanced features in certain scenarios.

What are the pros and cons of Gliffy?

Pros of Gliffy include its user-friendly interface, integration with Atlassian products, and a variety of templates. Cons may involve limitations in advanced features compared to some competitors and the mobile experience not being fully optimised.

How can I purchase Gliffy’s services?

Users can purchase Gliffy’s services directly from the website by selecting a suitable plan, creating an account, and proceeding with payment through the online portal.

What is the cancellation or refund policy for Gliffy?

Gliffy offers a cancellation policy that allows users to cancel their subscription at any time. However, it is advisable to review the specific terms regarding refunds or billing cycles on their website for detailed information.

What are the common use cases for Gliffy?

Common use cases for Gliffy include creating flowcharts for process mapping, designing wireframes for applications, visualising network architectures, and collaborating on project plans in conjunction with team members.

Why choose Gliffy over other options?

Choosing Gliffy may be advantageous for users who require a straightforward, easy-to-use diagramming tool that integrates well with Atlassian products and offers collaborative features ideal for team environments.

How easy is it to set up Gliffy?

Setting up Gliffy is simple; users can register online and start using the tool within moments, with no complex installation processes required.

Does Gliffy offer training or tutorials?

Gliffy provides various resources including tutorials and documentation in its help centre to assist users in getting the most out of the platform and its features.

What languages does Gliffy support?

Gliffy primarily supports English, but it is advisable to check the website for any updates regarding additional language support, as the platform may expand its offerings over time.

What problems does Gliffy solve?

Gliffy addresses the need for accessible and collaborative diagramming solutions, helping users visualise complex information, streamline communication, and enhance project planning and execution.

Is Gliffy worth the investment?

Whether Gliffy is worth the investment depends on the specific needs of the user or organisation. For teams requiring effective collaboration and visualisation tools, Gliffy can provide substantial value, particularly when integrated with existing workflows in platforms like Atlassian.