Globalscape Enhanced File Transfer (EFT)

Frequently Asked Questions about Globalscape Enhanced File Transfer (EFT)

Who are Globalscape?

Globalscape is a leading provider of secure file transfer solutions, specialising in Managed File Transfer (MFT) technology. Founded in 1996, the company focuses on helping organisations streamline their file transfer processes while ensuring data security and compliance with various regulations.

What are Globalscapes products?

Globalscape offers a range of products designed to facilitate secure file transfer, including Globalscape Enhanced File Transfer (EFT), which is their flagship product. EFT provides robust security features, automation capabilities, and integration options, catering to different business needs.

What services do Globalscape offer?

Globalscape provides services such as technical support, consulting, implementation services, and training for their products. They also offer managed services to help organisations optimise their file transfer operations.

What type of companies do Globalscapes products suit?

Globalscapes products are suitable for a wide range of industries, including healthcare, finance, government, and manufacturing. Any organisation that requires secure and efficient file transfer solutions can benefit from their offerings.

How much does Globalscapes product cost?

The cost of Globalscapes products varies based on the specific solution, the number of users, and the level of features required. For detailed pricing information, potential customers are encouraged to contact Globalscape directly or visit their website.

Does Globalscape offer a free trial?

Yes, Globalscape offers a free trial of their Enhanced File Transfer (EFT) solution. This allows potential users to evaluate the products features and capabilities before making a purchase decision.

What discounts does Globalscape offer on their products?

Globalscape may offer promotional discounts or pricing incentives during certain times of the year or for specific customer segments. It is advisable to check their website or contact their sales team for current offers.

Are there any hidden fees or additional costs with Globalscape?

Globalscape is committed to transparency in pricing. While the initial cost covers the licensing of their products, additional costs may arise from optional features, support services, or training sessions. It is recommended to clarify all potential costs with a Globalscape representative before purchasing.

Who uses Globalscapes products?

Globalscapes products are used by IT departments, compliance officers, and business units across various industries. Their solutions are particularly popular among organisations that require secure file sharing, data protection, and regulatory compliance.

What are the main features of Globalscapes products/services?

Main features of Globalscapes Enhanced File Transfer (EFT) include secure file transfer protocols, automation of file transfer processes, detailed reporting and analytics, compliance support, and integration capabilities with existing business applications.

How does Globalscape compare to its competitors?

Globalscape stands out in the Managed File Transfer market due to its strong focus on security, customisability, and ease of use. Compared to competitors, Globalscape often provides more robust automation features and better compliance support, making it a preferred choice for businesses with stringent data protection needs.

Is Globalscapes platform easy to use?

Yes, Globalscapes platform is designed with user-friendliness in mind, featuring an intuitive interface that simplifies the management of file transfers. Users generally find it easy to navigate and configure the platform according to their needs.

How easy is it to set up Globalscapes product or service?

Setting up Globalscapes Enhanced File Transfer (EFT) is straightforward, with guided installation processes and comprehensive documentation available. However, the complexity of your specific requirements may affect the setup time.

Is Globalscape reliable?

Globalscape is known for its reliability, providing high availability and performance. Their solutions are designed to handle large volumes of file transfers securely and efficiently.

Does Globalscape offer customer support?

Yes, Globalscape offers customer support through various channels, including email, phone, and online resources. Their support team is available to assist customers with technical issues and product inquiries.

How secure is Globalscape’s platform?

Globalscapes platform is highly secure, employing advanced encryption methods and compliance with industry standards such as GDPR and HIPAA. Their solutions are designed to protect sensitive data during transmission and at rest.

Does Globalscape integrate with other tools or platforms?

Yes, Globalscapes Enhanced File Transfer (EFT) can integrate with various third-party applications and platforms, allowing for seamless file transfer processes within existing workflows.

Can I use Globalscape on mobile devices?

Globalscapes solutions are primarily designed for desktop and server environments. However, users can access FTP services through mobile devices with the appropriate client applications, though full functionality may be limited compared to desktop use.

What do users say about Globalscape?

Users generally express satisfaction with Globalscapes Enhanced File Transfer (EFT) solution, praising its security features, ease of use, and customer support. Some users note that initial setup may take time, depending on complexity.

What are the pros and cons of Globalscape?

Pros: Strong security features, user-friendly interface, robust automation capabilities, reliable customer support, and good compliance support.

Cons: Initial setup can be complex for larger organisations, and pricing may be higher compared to some entry-level alternatives.

How can I purchase Globalscape’s services?

Customers can purchase Globalscape’s services directly through their website or by contacting their sales team for a consultation and customised pricing based on specific needs.

What is the cancellation or refund policy for Globalscape?

Globalscape’s cancellation and refund policies vary depending on the terms agreed upon at the time of purchase. It is advisable to review the specific agreement or consult with a Globalscape representative for detailed information.

Who uses Globalscape?

Globalscapes products are utilised by a diverse range of organisations, including small businesses, large enterprises, and government agencies, all of which require secure and efficient file transfer capabilities.

What are the common use cases for Globalscape?

Common use cases for Globalscape include secure file sharing, compliance with regulatory requirements, automating file transfer processes, and integrating file transfer capabilities into existing applications.

Why choose Globalscape over other options?

Choosing Globalscape can be advantageous due to its strong emphasis on security, comprehensive feature set, and exceptional customer support. These factors make it a reliable choice for organisations prioritising data protection and compliance.

How easy is it to set up Globalscape?

Setting up Globalscape is generally straightforward, with detailed documentation and support available during the process. However, the complexity may vary based on specific organisational needs.

Does Globalscape offer training or tutorials?

Yes, Globalscape provides training resources, including tutorials, webinars, and documentation, to help users understand and effectively utilise their products.

What languages does Globalscape support?

Globalscape primarily supports English, but they may offer resources in additional languages based on customer demand. It is best to check directly with Globalscape for specific language availability.

What problems does Globalscape solve?

Globalscape addresses challenges related to secure file transfer, compliance with data protection regulations, and the need for efficient file-sharing processes within organisations.

Is Globalscape worth the investment?

Globalscape’s Enhanced File Transfer (EFT) is often regarded as a worthwhile investment for organisations that require secure, compliant, and efficient file transfer solutions, particularly in industries with stringent regulatory requirements.