FAQ Section for Duo Security

Who are Duo Security?

Duo Security is a cybersecurity company that provides a cloud-based platform for secure access to applications, ensuring that users are verified before accessing sensitive data. Founded in 2010, it focuses on multi-factor authentication (MFA) and secure access solutions.

What are Duo Securitys products?

Duo Security offers a range of products including Duo MFA, which provides multi-factor authentication; Duo Access, which offers secure access to applications; and Duo Beyond, which includes device trust and adaptive access controls for enhanced security.

What services do Duo Security offer?

Duo Security provides services such as identity and access management, multi-factor authentication, single sign-on, endpoint visibility, and user training to enhance organisational security.

What type of companies do Duo Securitys products suit?

Duo Securitys products are suitable for a wide range of companies, including small and medium-sized enterprises (SMEs) and large corporations across various industries such as healthcare, education, finance, and technology.

How much does Duo Securitys product cost?

The cost of Duo Securitys products varies based on the features and number of users. Pricing typically starts with a free tier for basic features, while paid plans offer more advanced options starting from approximately £3 per user per month, depending on the package chosen.

Does Duo Security offer a free trial?

Yes, Duo Security offers a free trial, allowing users to test their products and services before committing to a paid plan.

What discounts does Duo Security offer on their products?

Duo Security occasionally provides discounts for educational institutions, non-profits, and volume licensing. Specific promotions can vary, so it is advisable to check their website for current offers.

Are there any hidden fees or additional costs with Duo Security?

Duo Security is transparent about its pricing structure, and there are generally no hidden fees. However, additional costs may apply for premium features or additional user licenses beyond the initial plan.

Who uses Duo Securitys products?

Duo Securitys products are used by a variety of organisations, including businesses of all sizes, educational institutions, and government agencies, all seeking to enhance their cybersecurity posture.

What are the main features of Duo Securitys products/services?

Main features include multi-factor authentication, secure access to applications, device health checks, user self-enrolment, and integration capabilities with various applications and platforms.

How does Duo Security compare to its competitors?

Duo Security is known for its user-friendly interface, strong customer support, and robust security features. Compared to competitors, it often stands out for its ease of integration and effective user experience.

Is Duo Securitys platform easy to use?

Yes, Duo Securitys platform is designed with user experience in mind, making it relatively straightforward for users to navigate and implement without extensive technical knowledge.

How easy is it to set up Duo Securitys product or service?

Setting up Duo Securitys products is generally simple, with guided installation processes and extensive documentation available for users to follow during the setup.

Is Duo Security reliable?

Yes, Duo Security is considered a reliable solution in the cybersecurity industry, with a strong track record of uptime and customer satisfaction.

Does Duo Security offer customer support?

Yes, Duo Security provides customer support through various channels, including email, chat, and a comprehensive knowledge base for users to find solutions to common issues.

How secure is Duo Security’s platform?

Duo Security employs industry-standard encryption and security protocols to protect user data and ensure secure access to applications, making it a trusted choice for organisations looking to enhance their security measures.

Does Duo Security integrate with other tools or platforms?

Yes, Duo Security offers integration with a wide range of applications, including cloud services, VPNs, and on-premises solutions, enhancing its functionality within existing IT ecosystems.

Can I use Duo Security on mobile devices?

Yes, Duo Security provides mobile applications for iOS and Android devices, allowing users to authenticate and manage security settings on the go.

What do users say about Duo Security?

User feedback on Duo Security is generally positive, highlighting its ease of use, effective security measures, and responsive customer support as key strengths.

What are the pros and cons of Duo Security?

Pros include user-friendly interface, strong security features, and comprehensive support. Cons may include pricing for advanced features and potential limitations for very small businesses on free tiers.

How can I purchase Duo Security’s services?

Duo Securitys services can be purchased directly through their website, where users can select a plan that suits their needs and complete the sign-up process online.

What is the cancellation or refund policy for Duo Security?

Duo Security typically operates on an annual subscription basis. Users can cancel their subscription at any time, but refunds are generally not offered for partial usage unless specified otherwise in the terms of service.

Who uses Duo Security?

Duo Security is used by a diverse range of organisations, including enterprise-level businesses, small and medium-sized enterprises, educational institutions, and government agencies.

What are the common use cases for Duo Security?

Common use cases include securing remote access to corporate resources, protecting sensitive information, and ensuring compliance with regulatory requirements.

Why choose Duo Security over other options?

Duo Security may be preferred due to its robust security features, ease of use, comprehensive customer support, and strong integration capabilities, making it a versatile choice for many organisations.

How easy is it to set up Duo Security?

Setting up Duo Security is designed to be straightforward, with user-friendly guides and resources available to assist users throughout the process.

Does Duo Security offer training or tutorials?

Yes, Duo Security offers training resources, including tutorials and documentation, to help users understand how to use their products effectively.

What languages does Duo Security support?

Duo Security primarily supports English, but their platform may have limited support for other languages in certain features or documentation.

What problems does Duo Security solve?

Duo Security addresses issues related to unauthorised access, data breaches, and compliance with security regulations, providing organisations with a way to secure their systems and data.

Is Duo Security worth the investment?

Many users find Duo Security to be a worthwhile investment due to its effectiveness in enhancing security and user access management, which can ultimately save organisations from potential data breaches and associated costs.