GoTo Connect

Frequently Asked Questions about GoTo Connect

Who are GoTo?

GoTo is a technology company that provides a suite of communication and collaboration solutions designed to help businesses connect with their customers and teams effectively. They focus on delivering high-quality services for remote work, including video conferencing, voice calling, and messaging.

What are GoTos products?

GoTo offers a range of products including GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training, and GoTo Resolve. These products facilitate online meetings, webinars, training sessions, and IT support, aiming to enhance communication within organisations.

What services do GoTo offer?

GoTo provides various services such as video conferencing, voice over IP (VoIP) calling, messaging, webinar hosting, and remote support. Their services are designed to improve collaboration and productivity within teams and with clients.

What type of companies do GoTos products suit?

GoTos products are suitable for a wide range of companies, from small businesses to large enterprises, across various industries. They are particularly beneficial for organisations with remote teams or those that require reliable communication solutions.

How much do GoTos products cost?

The pricing for GoTos products varies depending on the specific service and the number of users. Generally, they offer subscription plans on a monthly or annual basis, with different tiers based on features and usage levels. For detailed pricing, it is best to visit their official website.

Does GoTo offer a free trial?

Yes, GoTo typically offers a free trial for their products, allowing potential customers to explore the features and functionalities before committing to a paid plan. The duration and terms of the free trial may vary, so it is advisable to check their website for the latest information.

What discounts does GoTo offer on their products?

GoTo may provide discounts for annual subscriptions, as well as promotional offers during specific periods. Additionally, discounts may be available for educational institutions and non-profit organisations. It is recommended to check their website for current offers.

Are there any hidden fees or additional costs with GoTo?

GoTos pricing model is generally straightforward, but additional costs may arise from add-ons or premium features not included in the base subscription. Users should carefully review the pricing details on the GoTo website to understand all potential costs.

Who uses GoTos products?

GoTos products are used by a diverse group of users, including remote workers, business professionals, educators, and IT support teams. They cater to individuals and organisations looking for effective communication and collaboration tools.

What are the main features of GoTos products/services?

Main features of GoTos products include HD video conferencing, screen sharing, VoIP calling, messaging, webinar hosting capabilities, recording options, and integration with third-party applications. These features support a comprehensive collaborative experience.

How does GoTo compare to its competitors?

GoTo is often compared to other communication platforms such as Zoom, Microsoft Teams, and Cisco WebEx. While each platform has its strengths, GoTo is noted for its user-friendly interface and robust support for remote teams, making it a strong contender in the market.

Is GoTos platform easy to use?

Yes, GoTos platform is designed to be user-friendly, with an intuitive interface that allows users to navigate easily through its features. This simplicity helps reduce the learning curve for new users.

How easy is it to set up GoTos product or service?

The setup process for GoTos products is generally straightforward, involving simple installation steps and guided instructions to get started. Most users can complete the setup within a short time frame.

Is GoTo reliable?

GoTo is known for its reliability in delivering communication services, with a strong infrastructure designed to support consistent performance. They have measures in place to ensure minimal downtime and maintain service quality.

Does GoTo offer customer support?

Yes, GoTo provides customer support through various channels, including live chat, email, and phone support. They also offer extensive online resources, such as FAQs and user guides, to assist customers in resolving issues.

How secure is GoTo’s platform?

GoTo prioritises security, employing encryption for data transmission and offering features such as multi-factor authentication to protect user accounts. They are committed to maintaining a secure environment for their users.

Does GoTo integrate with other tools or platforms?

Yes, GoTo integrates with a variety of third-party applications and platforms, enhancing its functionality and allowing users to streamline their workflows. Popular integrations include Microsoft Office, Google Workspace, and CRM systems.

Can I use GoTo on mobile devices?

Yes, GoTos services are accessible on mobile devices through dedicated applications available for iOS and Android. This mobile compatibility allows users to participate in meetings and access features while on the go.

What do users say about GoTo?

User feedback on GoTo is generally positive, with many praising its ease of use, reliable performance, and comprehensive features. However, some users may mention areas for improvement, such as pricing or specific functionalities.

What are the pros and cons of GoTo?

Pros of GoTo include its user-friendly interface, robust feature set, reliable performance, and good customer support. Cons may include pricing concerns for some users and limitations in certain advanced features compared to niche competitors.

How can I purchase GoTo’s services?

GoTos services can be purchased directly through their official website, where users can choose their desired product, select a plan, and complete the checkout process. Payment options typically include credit and debit cards.

What is the cancellation or refund policy for GoTo?

GoTos cancellation and refund policy generally allows users to cancel their subscription at any time. However, it is advisable to review the specific terms on their website, as policies may vary based on the service or promotional offers.

What are the common use cases for GoTo?

Common use cases for GoTo include conducting online meetings, hosting webinars, providing remote IT support, and facilitating training sessions. Its tools are designed to enhance collaboration and communication in various professional settings.

Why choose GoTo over other options?

GoTo may be chosen over other options for its ease of use, comprehensive feature set, and strong customer support. It provides a reliable solution for businesses looking to enhance communication and collaboration.

How easy is it to set up GoTo?

Setting up GoTo is generally easy and quick, with guided instructions to help users navigate the initial setup process. Most users can start using the service within minutes.

Does GoTo offer training or tutorials?

Yes, GoTo provides training resources and tutorials, including webinars and documentation, to help users maximise their understanding and use of the platform.

What languages does GoTo support?

GoTo supports multiple languages to cater to its global user base. Specific languages may vary based on the product and region, so it is advisable to check their website for detailed information.

What problems does GoTo solve?

GoTo addresses challenges related to remote communication and collaboration, providing tools that facilitate seamless interaction between teams and clients, regardless of location. It helps improve productivity and engagement in virtual environments.

Is GoTo worth the investment?

Whether GoTo is worth the investment depends on individual business needs and budgets. For organisations seeking reliable communication solutions and enhanced collaboration capabilities, GoTos offerings can represent a valuable investment.