GoTo Meeting

Frequently Asked Questions about GoTo Meeting

Who are GoTo Meeting?

GoTo Meeting is a web conferencing and online meeting platform developed by GoTo, a subsidiary of LogMeIn, Inc. The service is designed to facilitate virtual meetings, webinars, and video conferencing, enabling seamless collaboration among users across different locations.

What are GoTo Meetings products?

GoTo Meeting primarily offers a video conferencing solution that includes features such as screen sharing, meeting recording, and integration with calendar applications. Additionally, it provides GoTo Webinar for larger presentations and events, and GoTo Connect, which combines video conferencing with phone and messaging services.

What services do GoTo Meeting offer?

GoTo Meeting offers a variety of services including high-definition video conferencing, screen sharing, meeting recording, interactive whiteboarding, and collaboration tools. It also provides integrations with popular productivity tools like Microsoft Office 365 and Google Workspace.

What type of companies do GoTo Meetings products suit?

GoTo Meetings products are suitable for businesses of all sizes, from small startups to large enterprises. They cater to companies needing efficient remote communication and collaboration tools, particularly in sectors such as education, healthcare, and technology.

How much do GoTo Meetings products cost?

GoTo Meeting offers various pricing plans based on the features required and the number of participants. Pricing typically starts from a monthly subscription fee, with options for annual billing that may offer discounts. Specific prices can be found on their official website.

Does GoTo Meeting offer a free trial?

Yes, GoTo Meeting offers a free trial period that allows potential users to explore the platforms features without any initial commitment. The duration of the trial may vary, but it generally lasts for 14 days.

What discounts does GoTo Meeting offer on their products?

GoTo Meeting may offer discounts for annual subscriptions, promotions during specific events, or for educational institutions and non-profit organisations. Users are encouraged to check the website for the latest offers.

Are there any hidden fees or additional costs with GoTo Meeting?

GoTo Meeting typically does not have hidden fees; however, users should be aware that additional costs may arise for premium features or increased participant capacity beyond the plan limits. It is advisable to review the pricing page for full transparency.

Who uses GoTo Meetings products?

GoTo Meeting is used by a diverse range of professionals including remote teams, educators, business consultants, and sales teams. It is particularly popular among organisations that require reliable virtual communication solutions.

What are the main features of GoTo Meetings products/services?

Main features of GoTo Meeting include high-definition video and audio conferencing, screen sharing, meeting recording, virtual backgrounds, chat functionality, and integrations with third-party applications. The platform also supports mobile access for participants on the go.

How does GoTo Meeting compare to its competitors?

GoTo Meeting is comparable to other leading video conferencing tools like Zoom and Microsoft Teams in terms of features and functionality. It distinguishes itself with its user-friendly interface and robust integration capabilities, although specific competitive advantages may vary based on user requirements.

Is GoTo Meetings platform easy to use?

Yes, GoTo Meeting is designed with user experience in mind. The platform features a straightforward interface that allows users to schedule and join meetings quickly, making it accessible for both technical and non-technical users.

How easy is it to set up GoTo Meetings product or service?

Setting up GoTo Meeting is relatively simple. Users can create an account, download the necessary software or app, and schedule meetings within minutes. The platform provides guided steps for ease of use during initial setup.

Is GoTo Meeting reliable?

GoTo Meeting is generally considered a reliable platform, with high uptime and consistent performance during meetings. The service includes features such as automatic updates and system checks to enhance reliability.

Does GoTo Meeting offer customer support?

Yes, GoTo Meeting provides customer support through various channels including email, phone, and live chat. Additionally, users can access a comprehensive knowledge base and community forums for self-help resources.

How secure is GoTo Meeting’s platform?

GoTo Meeting employs robust security measures including end-to-end encryption, password protection for meetings, and compliance with industry standards to ensure user data is protected during virtual meetings.

Does GoTo Meeting integrate with other tools or platforms?

Yes, GoTo Meeting integrates with a variety of third-party applications, including popular tools like Microsoft Outlook, Google Calendar, and Slack, which enhances its functionality and usability within existing workflows.

Can I use GoTo Meeting on mobile devices?

Yes, GoTo Meeting has mobile applications available for both iOS and Android devices, allowing users to join and host meetings from their smartphones or tablets, ensuring flexibility and mobility.

What do users say about GoTo Meeting?

Users typically praise GoTo Meeting for its ease of use, reliability, and quality of audio/video during meetings. However, some users have noted limitations in certain advanced features compared to its competitors.

What are the pros and cons of GoTo Meeting?

Pros include its user-friendly interface, high-quality video and audio, and strong integration capabilities. Cons may include a learning curve for some features and limitations on the number of participants based on the chosen plan.

How can I purchase GoTo Meeting’s services?

Users can purchase GoTo Meeting subscriptions directly from the official website, where they can choose their preferred plan and payment option. The checkout process is straightforward and secure.

What is the cancellation or refund policy for GoTo Meeting?

GoTo Meeting typically offers a cancellation policy that allows users to cancel their subscriptions any time before the next billing cycle. Refund policies may vary; users should review the terms on the website for specific conditions.

What are the common use cases for GoTo Meeting?

Common use cases for GoTo Meeting include conducting remote team meetings, hosting webinars, delivering online training sessions, and facilitating client presentations. The platforms versatility makes it suitable for various professional contexts.

Why choose GoTo Meeting over other options?

Choosing GoTo Meeting may be beneficial for users looking for a reliable, secure, and easy-to-use video conferencing solution with strong integration capabilities and dedicated customer support. Its experience and reputation in the market also contribute to its appeal.

How easy is it to set up GoTo Meeting?

Setting up GoTo Meeting is designed to be quick and easy, requiring minimal technical knowledge. Users can register, download the application, and schedule meetings swiftly, making it accessible for all users.

Does GoTo Meeting offer training or tutorials?

Yes, GoTo Meeting provides various training resources, including video tutorials, webinars, and a detailed knowledge base to help users get the most out of the platform and its features.

What languages does GoTo Meeting support?

GoTo Meeting supports multiple languages, catering to a global user base. Specific languages may vary according to the user interface and support materials available on the platform.

What problems does GoTo Meeting solve?

GoTo Meeting addresses challenges related to remote communication, collaboration, and meeting management. It provides tools that facilitate effective virtual interactions, enabling teams to work together efficiently regardless of location.

Is GoTo Meeting worth the investment?

Whether GoTo Meeting is worth the investment depends on the specific needs of the user or organisation. Its features, reliability, and customer support may provide significant value for those requiring effective virtual meeting solutions.