GoTo Webinar

Frequently Asked Questions about GoTo Webinar

Who are GoTo Webinar?

GoTo Webinar is a web-based platform developed by LogMeIn, Inc. that allows users to host and manage online webinars and virtual events. The platform is designed to facilitate communication between hosts and attendees, enabling organisations to share information, conduct training sessions, and engage with audiences remotely.

What are GoTo Webinars products?

GoTo Webinar offers a comprehensive suite of tools for webinar hosting, including features for registration, audience engagement, analytics, and follow-up communication. The primary product is the GoTo Webinar software, which allows users to create, manage, and analyse webinars.

What services do GoTo Webinar offer?

GoTo Webinar provides various services including live and automated webinars, registration management, audience engagement tools (such as polls and Q&A), detailed analytics and reporting, and integration with other software platforms. Additionally, they offer customer support and training resources for users.

What type of companies do GoTo Webinars products suit?

GoTo Webinars products are suitable for a wide range of organisations, including small and medium-sized enterprises (SMEs), large corporations, educational institutions, and non-profit organisations. Any company looking to engage with its audience through virtual events can benefit from using GoTo Webinar.

How much does GoTo Webinars product cost?

The cost of GoTo Webinar varies based on the selected plan and the number of participants. Pricing typically starts from a monthly subscription fee that allows a certain number of attendees, with additional costs for higher capacity or advanced features. For the most accurate pricing, it is recommended to visit the GoTo Webinar website or contact their sales team directly.

Does GoTo Webinar offer a free trial?

Yes, GoTo Webinar offers a free trial for new users. This trial period allows potential customers to explore the platforms features and capabilities before committing to a paid subscription.

What discounts does GoTo Webinar offer on their products?

GoTo Webinar may offer discounts for annual subscriptions or for educational and non-profit organisations. Specific promotions or discounts can vary, and it is advisable to check their website or contact their sales department for current offers.

Are there any hidden fees or additional costs with GoTo Webinar?

GoTo Webinar does not have hidden fees; however, additional costs may arise if users opt for advanced features or exceed the participant limits associated with their chosen plan. It is essential to review the pricing details on their website for clarity.

Who uses GoTo Webinars products?

GoTo Webinar is used by a diverse group of users, including marketers, trainers, educators, and corporate professionals. Its versatility allows it to cater to various industries that require virtual engagement and communication solutions.

What are the main features of GoTo Webinars products/services?

Main features of GoTo Webinar include ease of scheduling and hosting webinars, customisable registration pages, interactive tools (such as polls and surveys), automated email reminders, comprehensive reporting and analytics, and integration with customer relationship management (CRM) systems.

How does GoTo Webinar compare to its competitors?

GoTo Webinar is competitive in the market due to its user-friendly interface, robust features, and reliability. Compared to other webinar platforms, it offers strong audience engagement tools and detailed analytics, although specific comparisons may depend on the unique needs of the user.

Is GoTo Webinars platform easy to use?

Yes, GoTo Webinar is designed to be user-friendly, with intuitive navigation and straightforward functionality. Users can easily set up and manage webinars with minimal technical expertise.

How easy is it to set up GoTo Webinars product or service?

Setting up GoTo Webinar is a simple process. Users can create an account, schedule a webinar, and customise settings within a few minutes. Step-by-step instructions and tutorials are available to assist new users.

Is GoTo Webinar reliable?

GoTo Webinar is considered a reliable platform, with a strong track record of uptime and performance. The company invests in infrastructure to ensure minimal disruptions during webinars.

Does GoTo Webinar offer customer support?

Yes, GoTo Webinar provides customer support through various channels, including live chat, email, and a comprehensive knowledge base. Users can access resources for troubleshooting and guidance.

How secure is GoTo Webinar’s platform?

GoTo Webinar employs industry-standard security measures, including data encryption and secure access protocols, to protect user information and ensure the safety of webinars.

Does GoTo Webinar integrate with other tools or platforms?

Yes, GoTo Webinar integrates with various third-party tools and platforms, including CRM systems, marketing automation software, and productivity applications, enhancing its functionality and user experience.

Can I use GoTo Webinar on mobile devices?

Yes, GoTo Webinar has mobile applications available for both iOS and Android devices, allowing users to attend webinars and manage their accounts on the go.

What do users say about GoTo Webinar?

Users generally praise GoTo Webinar for its ease of use, reliable performance, and effective engagement features. However, some users note that pricing can be higher compared to other platforms, depending on the features required.

What are the pros and cons of GoTo Webinar?

Pros include a user-friendly interface, robust engagement tools, and strong analytics capabilities. Cons may include higher pricing for advanced features and occasional technical issues reported by some users.

How can I purchase GoTo Webinars services?

Users can purchase GoTo Webinars services directly through the GoTo Webinar website by selecting a subscription plan that meets their needs and completing the registration process.

What is the cancellation or refund policy for GoTo Webinar?

GoTo Webinar typically offers a cancellation policy that allows users to cancel their subscription at any time. Refunds may be available for early cancellations, but specific terms should be reviewed in the user agreement or by contacting customer support.

What are the common use cases for GoTo Webinar?

Common use cases for GoTo Webinar include product demonstrations, training sessions, marketing events, educational webinars, and corporate communication. It is versatile enough to serve various purposes across different industries.

Why choose GoTo Webinar over other options?

Choosing GoTo Webinar may be advantageous due to its comprehensive feature set, ease of use, reliability, and strong customer support. It is particularly suitable for users looking for a robust platform for professional webinars.

How easy is it to set up GoTo Webinar?

Setting up GoTo Webinar is straightforward, with guided steps for scheduling and configuring webinars. Users can quickly become familiar with the platform’s functionalities.

Does GoTo Webinar offer training or tutorials?

Yes, GoTo Webinar provides various training resources, including tutorials, webinars, and a knowledge base to help users maximise their experience with the platform.

What languages does GoTo Webinar support?

GoTo Webinar supports multiple languages to accommodate a global audience, although the primary language for the platform is English. Users can check the website for specific language availability.

What problems does GoTo Webinar solve?

GoTo Webinar addresses the challenges of remote communication, allowing organisations to effectively engage with audiences, conduct training, and share information without geographical limitations.

Is GoTo Webinar worth the investment?

Whether GoTo Webinar is worth the investment depends on the specific needs and budget of the user. Its robust features and reliability make it a valuable tool for organisations that frequently conduct webinars or virtual events.