GoTranscript

Frequently Asked Questions about GoTranscript

Who are GoTranscript?

GoTranscript is a transcription and translation service provider based in the UK, offering a range of solutions for converting audio and video content into text. Founded in 2005, the company serves clients across various sectors by providing high-quality transcripts, captions, and translations in multiple languages.

What are GoTranscripts products?

GoTranscripts primary products include transcription services, translation services, subtitling services, and captioning services. They accommodate various audio and video formats and provide options for verbatim and edited transcripts.

What services do GoTranscript offer?

GoTranscript offers a comprehensive range of services, including:

• Audio and video transcription
• Translation of documents and audio files
• Subtitling for videos
• Closed captioning for accessibility

What type of companies do GoTranscripts products suit?

GoTranscripts services are suitable for a variety of organisations, including educational institutions, media companies, market research firms, and legal entities that require accurate transcripts and translations for their audio and video content.

How much does GoTranscripts product cost?

GoTranscripts pricing varies depending on the type of service required, the length of the audio or video, and the turnaround time. Generally, transcription services start at around £0.77 per minute, while translation and subtitling services are priced accordingly based on the project specifics.

Does GoTranscript offer a free trial?

No, GoTranscript does not offer a free trial. However, they provide competitive pricing and a satisfaction guarantee for their services, ensuring clients receive quality outcomes.

What discounts does GoTranscript offer on their products?

GoTranscript occasionally offers discounts for bulk orders and long-term clients. Its advisable to check their website or contact customer service for any current promotions or discounts.

Are there any hidden fees or additional costs with GoTranscript?

GoTranscript is transparent about its pricing. There are no hidden fees; however, additional costs may arise for expedited services or specialised requirements, which will be communicated upfront.

Who uses GoTranscripts products?

GoTranscripts clients include businesses, academic institutions, content creators, and individuals who need reliable transcription and translation services for various applications, such as research, content production, and accessibility.

What are the main features of GoTranscripts products/services?

Main features of GoTranscripts services include:

• High accuracy rates
• Support for multiple languages
• Quick turnaround times
• Customisable formatting options
• Dedicated project management

How does GoTranscript compare to its competitors?

GoTranscript is known for its competitive pricing, high accuracy, and a strong focus on customer service. While many competitors offer similar services, GoTranscript distinguishes itself with its commitment to quality and a broad range of language support.

Is GoTranscripts platform easy to use?

Yes, GoTranscripts platform is user-friendly. Clients can easily upload files, select services, and manage their orders through a straightforward interface.

How easy is it to set up GoTranscripts product or service?

Setting up GoTranscripts services is simple. Clients can create an account, choose the required services, upload their files, and provide any specific instructions in just a few steps.

Is GoTranscript reliable?

Yes, GoTranscript has established a reputation for reliability, ensuring that projects are delivered on time and meet quality standards. Client testimonials and reviews reflect their consistent performance.

Does GoTranscript offer customer support?

GoTranscript provides customer support through email and live chat, ensuring clients can receive assistance with queries or issues related to their orders.

How secure is GoTranscript’s platform?

GoTranscript takes data security seriously, employing encryption and secure protocols to protect client information and ensure confidentiality. Their privacy policy outlines their commitment to data protection.

Does GoTranscript integrate with other tools or platforms?

Currently, GoTranscript does not offer direct integrations with other tools or platforms. However, clients can easily download their completed transcripts and use them in conjunction with other applications as needed.

Can I use GoTranscript on mobile devices?

Yes, GoTranscripts website is mobile-friendly, allowing users to access services and manage their accounts from mobile devices.

What do users say about GoTranscript?

User reviews generally highlight GoTranscripts accuracy, reliability, and customer service. Clients appreciate the quality of the transcripts and the ease of the online ordering process.

What are the pros and cons of GoTranscript?

Pros:

• High-quality transcripts
• Affordable pricing
• User-friendly platform
• Excellent customer support

Cons:

• No free trial available
• Limited integration with other platforms

How can I purchase GoTranscript’s services?

Clients can purchase GoTranscripts services directly through their website by creating an account, selecting the desired service, and proceeding with payment.

What is the cancellation or refund policy for GoTranscript?

GoTranscript offers a satisfaction guarantee. If clients are not satisfied with the quality of their order, they can request a revision or refund subject to the terms outlined in their policy.

What are the common use cases for GoTranscript?

Common use cases include academic research, media production, legal documentation, and content creation, where accurate transcriptions and translations are essential for effective communication and record-keeping.

Why choose GoTranscript over other options?

GoTranscript is chosen for its combination of affordability, accuracy, and reliable customer service. Their focus on delivering high-quality output makes them a preferred choice for many users.

Does GoTranscript offer training or tutorials?

GoTranscript does not currently provide formal training or tutorials. However, their website contains resources that can guide new users through the service process.

What languages does GoTranscript support?

GoTranscript supports a wide range of languages for transcription and translation services, including but not limited to English, Spanish, French, German, Italian, and many others.

What problems does GoTranscript solve?

GoTranscript addresses the need for accurate and timely transcription and translation services, helping clients save time and effort in converting audio and video content into written forms.

Is GoTranscript worth the investment?

Many users find GoTranscript to be a valuable investment due to its quality services, competitive pricing, and the efficiency gained in managing transcription and translation needs.