Grasshopper

Frequently Asked Questions about Grasshopper

Who are Grasshopper?

Grasshopper is a virtual phone system designed for entrepreneurs and small businesses. Founded in 2003, the company aims to provide a simple and affordable communication solution that enables users to manage their business calls and messages effectively.

What are Grasshoppers products?

Grasshopper offers a variety of products, including a virtual phone system, which features call forwarding, voicemail, and customisable greetings. They also provide services like mobile apps that allow users to manage their business communications on the go.

What services do Grasshopper offer?

Grasshopper offers services such as local and toll-free phone numbers, call routing, voicemail transcription, text messaging, and the ability to create multiple extensions for different departments or team members.

What type of companies do Grasshoppers products suit?

Grasshoppers products are suitable for entrepreneurs, freelancers, and small to medium-sized businesses looking for a professional phone system without the need for traditional phone lines or hardware.

How much does Grasshoppers product cost?

Grasshoppers pricing starts from around £29 per month for the basic plan, which includes essential features. Pricing may vary based on the selected plan and additional features.

Does Grasshopper offer a free trial?

Yes, Grasshopper offers a 7-day free trial for new users, allowing them to explore the features and functionalities of the service before committing to a subscription.

What discounts does Grasshopper offer on their products?

Grasshopper occasionally provides discounts for annual subscriptions, which may result in a lower monthly rate compared to a monthly subscription. It is advisable to check their website for any current promotions.

Are there any hidden fees or additional costs with Grasshopper?

Grasshopper does not have hidden fees; however, some additional costs may apply for certain features, such as additional phone numbers or premium services. Its best to review the pricing details on their website for complete transparency.

Who uses Grasshoppers products?

Grasshoppers products are primarily used by entrepreneurs, small business owners, freelancers, and remote teams who require a reliable phone system to manage their communications efficiently.

What are the main features of Grasshoppers products/services?

Main features include local and toll-free phone numbers, call forwarding, voicemail and fax services, text messaging, mobile app access, and customisable greetings. Users can also set up multiple extensions and call screening.

How does Grasshopper compare to its competitors?

Grasshopper is often compared to other virtual phone systems like RingCentral and Google Voice. It is particularly noted for its user-friendly interface and focus on small businesses, making it a preferred choice for entrepreneurs seeking straightforward solutions.

Is Grasshoppers platform easy to use?

Yes, Grasshoppers platform is designed to be user-friendly, with a straightforward setup process and intuitive interface that allows users to manage their communications with ease.

How easy is it to set up Grasshoppers product or service?

Setting up Grasshopper is relatively simple and can be completed within minutes. Users follow a guided process to select their phone number, set up extensions, and configure their settings.

Is Grasshopper reliable?

Grasshopper is generally considered reliable, with a solid uptime record and positive user reviews regarding its performance and customer support. However, like any service, occasional technical issues may arise.

Does Grasshopper offer customer support?

Yes, Grasshopper provides customer support via phone, email, and live chat, ensuring users can receive assistance when needed. They also offer an extensive online knowledge base for self-help.

How secure is Grasshoppers platform?

Grasshopper takes security seriously, employing encryption and other security measures to protect users data and communications. However, users should also implement best practices for their own security.

Does Grasshopper integrate with other tools or platforms?

Grasshopper offers limited integrations compared to some competitors. Users can connect it to basic tools like email and calendar applications, but more complex integrations may not be available.

Can I use Grasshopper on mobile devices?

Yes, Grasshopper has a mobile app available for both iOS and Android devices, allowing users to manage calls and messages from their smartphones easily.

What do users say about Grasshopper?

User reviews of Grasshopper are generally positive, highlighting its ease of use and effectiveness for small businesses. Some users appreciate the professional image it helps project, while a few have noted limitations in advanced features.

What are the pros and cons of Grasshopper?

Pros: User-friendly interface, affordable pricing, reliable customer support, and ability to manage communications on mobile devices.
Cons: Limited integrations and fewer advanced features compared to some competitors.

How can I purchase Grasshoppers services?

Grasshoppers services can be purchased directly from their website. Users can select their desired plan and complete the registration process online.

What is the cancellation or refund policy for Grasshopper?

Grasshopper allows users to cancel their subscription at any time. However, they do not typically offer refunds for unused portions of the service. Users should review the specific terms on their website for detailed information.

Who uses Grasshopper?

Grasshopper is used by small business owners, freelancers, consultants, and entrepreneurs who need a professional phone system without the complexities of traditional telephony.

What are the common use cases for Grasshopper?

Common use cases include managing business calls remotely, providing customer support, handling client communications, and maintaining a professional image with dedicated phone numbers.

Why choose Grasshopper over other options?

Grasshopper may be chosen for its simplicity, affordability, and focus on small businesses. Its user-friendly platform and essential features cater specifically to the needs of entrepreneurs and small teams.

How easy is it to set up Grasshopper?

Setting up Grasshopper is straightforward and can be done quickly through a guided online process. Users can have their virtual phone system operational in a matter of minutes.

Does Grasshopper offer training or tutorials?

Grasshopper provides a variety of resources, including online tutorials, FAQs, and a knowledge base to help users understand how to use the platform effectively.

What languages does Grasshopper support?

Grasshopper primarily supports English. Specific language support may vary, especially in customer service interactions.

What problems does Grasshopper solve?

Grasshopper addresses the need for a professional communication solution for small businesses, allowing them to manage calls and messages without the overhead of traditional phone systems.

Is Grasshopper worth the investment?

Grasshopper is often considered a worthwhile investment for small businesses and entrepreneurs seeking a reliable, easy-to-use phone system. Its affordability and essential features make it a practical choice for those needing effective communication tools.