Gravity Forms

Frequently Asked Questions about Gravity Forms

Who are Gravity Forms?

Gravity Forms is a renowned WordPress plugin developed by Rocketgenius, Inc. that allows users to create complex forms for their websites with ease. Established in 2009, it has become a leading solution for form building in the WordPress ecosystem.

What are Gravity Forms products?

The primary product offered by Gravity Forms is its form builder plugin, which enables users to create various types of forms, including contact forms, surveys, quizzes, and more. Additionally, Gravity Forms provides a range of add-ons that extend the functionality of the core plugin, allowing integration with third-party services and applications.

What services do Gravity Forms offer?

Gravity Forms primarily offers software services in the form of its WordPress plugin. The company also provides technical support, documentation, and a knowledge base to assist users in using the plugin effectively. They offer various add-ons for additional features and integrations.

What type of companies do Gravity Forms products suit?

Gravity Forms is suitable for a wide range of companies, including small businesses, large enterprises, non-profits, and educational institutions. Any organisation that requires a reliable solution for form creation and data collection on their WordPress site can benefit from Gravity Forms.

How much does Gravity Forms product cost?

Gravity Forms offers three pricing tiers: Basic, Pro, and Elite. The Basic plan starts at £59 per year, the Pro plan at £159 per year, and the Elite plan at £259 per year. Each tier includes different features and add-ons, catering to varying needs.

Does Gravity Forms offer a free trial?

Gravity Forms does not offer a free trial. However, they provide a 30-day money-back guarantee, allowing customers to request a refund if they are not satisfied with the product within that time frame.

What discounts does Gravity Forms offer on their products?

Gravity Forms does not typically offer discounts on their products. However, they may occasionally provide promotional offers or bundle deals. It is recommended to check their official website for any current promotions.

Are there any hidden fees or additional costs with Gravity Forms?

No, there are no hidden fees associated with Gravity Forms. The pricing structure is straightforward, and users pay the annual fee for the plan they select, which includes updates and support for that period.

Who uses Gravity Forms products?

Gravity Forms products are used by a diverse array of individuals and organisations, including website developers, marketers, business owners, and educators, all seeking to streamline their form creation and data collection processes.

What are the main features of Gravity Forms products/services?

Key features of Gravity Forms include a drag-and-drop form builder, conditional logic, multi-page forms, payment gateway integrations, email notifications, entry management, and a variety of form field types. Add-ons enhance functionality further by providing integrations with services like PayPal, Mailchimp, and Zapier.

How does Gravity Forms compare to its competitors?

Gravity Forms is often praised for its robust features and flexibility compared to competitors like WPForms and Ninja Forms. While some alternatives may offer simpler interfaces or free versions, Gravity Forms is preferred for its comprehensive functionalities and extensive add-on support for advanced users.

Is Gravity Forms platform easy to use?

Yes, Gravity Forms is designed to be user-friendly, with an intuitive drag-and-drop interface that simplifies the process of form creation. Users can easily customise forms without needing extensive technical knowledge.

How easy is it to set up Gravity Forms product or service?

Setting up Gravity Forms is straightforward. After purchasing the plugin, users can download and install it on their WordPress site. The setup process involves activating the plugin and then using the built-in tools to create forms, making it accessible even for beginners.

Is Gravity Forms reliable?

Gravity Forms is considered a reliable solution, with a strong track record of performance and stability. The plugin is regularly updated to ensure compatibility with the latest versions of WordPress and to enhance security.

Does Gravity Forms offer customer support?

Yes, Gravity Forms provides customer support through their website. Users can access support documentation, submit support tickets, and receive assistance from the Gravity Forms support team based on their subscription level.

How secure is Gravity Forms’ platform?

Gravity Forms takes security seriously and implements various measures to protect user data, including regular updates, security patches, and compliance with best practices for data protection. Users are encouraged to follow recommended security protocols when using the plugin.

Does Gravity Forms integrate with other tools or platforms?

Yes, Gravity Forms supports numerous integrations with third-party tools and platforms, such as payment processors, email marketing services, and CRM systems. Users can easily extend the functionality of their forms through various add-ons available in the Gravity Forms ecosystem.

Can I use Gravity Forms on mobile devices?

Yes, Gravity Forms is compatible with mobile devices. Forms created with Gravity Forms are responsive and will function correctly on various screen sizes, ensuring users can fill out forms from smartphones and tablets seamlessly.

What do users say about Gravity Forms?

Users generally report positive experiences with Gravity Forms, citing its comprehensive features, ease of use, and flexibility. However, some users mention a learning curve for advanced functionalities and the need for additional add-ons for specific integrations.

What are the pros and cons of Gravity Forms?

Pros: Feature-rich, extensive add-ons, user-friendly interface, reliable customer support.
Cons: No free version, potential complexity for beginners, some features require additional cost for add-ons.

How can I purchase Gravity Forms’ services?

Gravity Forms can be purchased directly from their official website. Users can select a plan, provide payment information, and complete the purchase online.

What is the cancellation or refund policy for Gravity Forms?

Gravity Forms offers a 30-day money-back guarantee, allowing users to request a refund within this period if they are not satisfied with the product. Users must contact support to initiate the refund process.

Who uses Gravity Forms?

Gravity Forms is utilised by a wide range of users, including website owners, digital marketers, developers, and organisations needing efficient data collection solutions. Its versatility makes it a popular choice across various sectors.

What are the common use cases for Gravity Forms?

Common use cases for Gravity Forms include contact forms, registration forms, surveys, event bookings, and payment collection forms. Its flexibility allows users to create customised forms for various purposes.

Why choose Gravity Forms over other options?

Gravity Forms is often chosen for its powerful features, extensive add-on options, and robust support network. Its ability to handle complex forms with ease and its integration capabilities make it a preferred choice for users needing advanced form solutions.

How easy is it to set up Gravity Forms?

Setting up Gravity Forms is relatively easy. Once the plugin is installed and activated on a WordPress site, users can quickly create forms using the intuitive interface, making it accessible even for those with limited technical skills.

Does Gravity Forms offer training or tutorials?

Yes, Gravity Forms provides various resources, including documentation, tutorials, and support articles, to help users understand how to use the plugin effectively. These resources cover basic and advanced features, aiding users in maximising the plugins capabilities.

What languages does Gravity Forms support?

Gravity Forms is available in English, but it also supports translation into other languages through community translations. Users can contribute translations or use existing ones available in the WordPress community.

What problems does Gravity Forms solve?

Gravity Forms addresses the need for efficient data collection and form management on WordPress sites. It simplifies the process of creating custom forms, managing submissions, and integrating with other tools, saving time and effort for users.

Is Gravity Forms worth the investment?

For many users, Gravity Forms is considered worth the investment due to its extensive features, reliability, and support. The value it provides in creating and managing forms efficiently justifies the cost for businesses and organisations that rely on form submissions.