Frequently Asked Questions about Graylog

Who are Graylog?

Graylog is a leading open-source log management and analysis platform designed to help organisations centralise their log data. Founded in 2013, Graylog provides tools for searching, analysing, and visualising log data in real-time, helping users to gain insights into their systems and applications.

What are Graylogs products?

Graylog offers a primary product known as the Graylog platform, which includes features for log management, monitoring, alerting, and analysis. The platform supports log collection, storage, and real-time analysis, making it suitable for various use cases related to IT operations, security, and compliance.

What services do Graylog offer?

Graylog provides several services, including:

• Log management and analysis
• Real-time alerting and monitoring
• Professional services for deployment and configuration
• Training and support services

What type of companies do Graylogs products suit?

Graylogs products are suitable for companies of various sizes, including small to medium enterprises (SMEs) and large corporations. Industries such as IT, finance, healthcare, and government can benefit from the platforms capabilities in log management and security monitoring.

How much does Graylogs product cost?

Graylog offers a free open-source version of its platform, while the enterprise version, which includes additional features and support, is available through subscription-based pricing. Specific costs can vary based on the size of deployment and required features, and potential customers are encouraged to contact Graylog for detailed pricing information.

Does Graylog offer a free trial?

Yes, Graylog provides a free trial of its enterprise features, allowing users to evaluate the platforms full capabilities before committing to a subscription.

What discounts does Graylog offer on their products?

Graylog occasionally offers discounts for educational institutions, non-profits, and bulk purchasing. It is advisable to check directly with Graylog for any current discounts or promotions.

Are there any hidden fees or additional costs with Graylog?

Graylog is transparent about its pricing structure. However, users should consider potential costs related to infrastructure, hosting, or additional professional services, which may not be included in the basic subscription fee.

Who uses Graylogs products?

Graylogs products are used by IT professionals, system administrators, security analysts, and compliance officers across various industries. Its user base includes organisations looking to improve their log management and security posture.

What are the main features of Graylogs products/services?

The main features of Graylog include:

• Centralised log management
• Real-time search and analysis
• Custom dashboards and visualisation tools
• Alerts and notifications for critical events
• Support for various log data sources and formats

How does Graylog compare to its competitors?

Graylog is often compared to other log management solutions such as Splunk and ELK Stack (Elasticsearch, Logstash, Kibana). It is known for its open-source flexibility, scalability, and cost-effectiveness, making it a strong choice for organisations looking to manage and analyse log data without the high costs associated with some proprietary solutions.

Is Graylogs platform easy to use?

Graylogs platform is designed with usability in mind, featuring an intuitive web-based interface that allows users to easily navigate through log data, create searches, and build dashboards. However, users may require some initial training to fully leverage the platforms advanced features.

How easy is it to set up Graylogs product or service?

Setting up Graylog can vary in complexity depending on the deployment environment. The platform provides comprehensive documentation to guide users through the installation and configuration process. Users may also opt for professional services to assist with setup.

Is Graylog reliable?

Yes, Graylog is considered a reliable solution for log management. Its architecture is designed to handle large volumes of log data efficiently, providing users with consistent performance and uptime.

Does Graylog offer customer support?

Graylog offers various levels of customer support, including community support for open-source users and dedicated support for enterprise customers. Support options may include email assistance, online resources, and access to professional services.

How secure is Graylog’s platform?

Graylog employs several security measures to protect log data, including user authentication, role-based access control, and data encryption. Users are encouraged to follow best practices for securing their deployments to further enhance security.

Does Graylog integrate with other tools or platforms?

Yes, Graylog supports integration with various third-party tools and platforms, including cloud services, SIEM solutions, and notification systems. This flexibility allows users to create a comprehensive log management ecosystem.

Can I use Graylog on mobile devices?

Graylog does not currently offer a dedicated mobile application. However, the web-based interface can be accessed via mobile browsers for basic functionality, though user experience may vary on smaller screens.

What do users say about Graylog?

Users generally appreciate Graylogs open-source nature, cost-effectiveness, and robust features. Feedback often highlights its powerful search capabilities and customisation options. Some users note a learning curve for advanced features but find the overall experience positive.

What are the pros and cons of Graylog?

Pros:

• Open-source and cost-effective
• Powerful log analysis and search capabilities
• Customisable dashboards and alerts

Cons:

• Initial setup may be complex for some users
• Limited mobile support

How can I purchase Graylog’s services?

Graylogs services can be purchased directly from their website. Interested customers can contact Graylog for a consultation or to discuss pricing options for the enterprise version.

What is the cancellation or refund policy for Graylog?

Graylogs cancellation and refund policy may vary based on the specific agreement. Typically, customers are encouraged to review the terms outlined during the purchasing process or to discuss any concerns with Graylogs sales team.

What are the common use cases for Graylog?

Common use cases for Graylog include:

• IT infrastructure monitoring
• Security log analysis and incident response
• Compliance auditing and reporting
• Performance monitoring of applications and services

Why choose Graylog over other options?

Choosing Graylog over other options may be advantageous due to its open-source model, flexibility, and cost-effectiveness. It allows organisations to tailor their log management solutions according to their specific needs while benefiting from a strong community and support.

How easy is it to set up Graylog?

The ease of setup for Graylog can depend on the users technical expertise and the environment in which it is deployed. The platform provides extensive documentation and resources to assist users in the setup process.

Does Graylog offer training or tutorials?

Yes, Graylog offers training resources, including online tutorials, documentation, and professional training services to help users maximise their understanding and use of the platform.

What languages does Graylog support?

Graylog primarily supports English, but the community has contributed to translations in other languages. Users can check the documentation for updates on language support.

What problems does Graylog solve?

Graylog addresses several problems related to log management, including the challenge of centralising log data from multiple sources, the need for real-time analysis and alerting, and compliance requirements for data retention and reporting.

Is Graylog worth the investment?

Graylog is often regarded as a worthwhile investment for organisations that require robust log management and analysis capabilities, particularly given its flexibility, open-source nature, and potential cost savings compared to proprietary solutions.