Frequently Asked Questions about Gusto

Who are Gusto?

Gusto is a cloud-based payroll, benefits, and human resource management platform designed primarily for small businesses. Founded in 2011, Gusto aims to simplify the complexities of payroll and HR tasks, allowing business owners to focus on growing their companies.

What are Gustos products?

Gusto offers a variety of products including payroll services, employee benefits management, human resources tools, time tracking, and compliance assistance. Their platform is designed to streamline the management of employee wages, taxes, and benefits in one integrated solution.

What services do Gusto offer?

Gusto provides payroll processing, tax filings, employee onboarding, benefits administration (including health insurance and retirement plans), time tracking, and HR support. These services are tailored to meet the needs of small to medium-sized businesses.

What type of companies do Gustos products suit?

Gustos products are particularly suitable for small to medium-sized businesses across various industries that require efficient payroll and HR solutions. This includes startups, retail, restaurants, and professional services that seek to streamline their HR processes.

How much does Gustos product cost?

Gustos pricing varies based on the plan chosen. They offer multiple tiers, starting with a basic plan that focuses on payroll processing, with additional costs for extra features such as benefits administration and HR tools. It is advisable to visit their website for the most current pricing information.

Does Gusto offer a free trial?

Gusto does not typically offer a free trial; however, they may provide a demo of their services upon request. Potential users are encouraged to contact Gusto directly to inquire about any promotional offers or demonstrations.

What discounts does Gusto offer on their products?

Gusto occasionally offers discounts or promotional pricing for new customers, particularly during special events or seasons. Users should check their website or contact customer service for any current offers.

Are there any hidden fees or additional costs with Gusto?

Gusto is transparent about its pricing structure; however, depending on the selected plan, there may be additional costs for certain features, such as benefits administration or advanced HR tools. It is advisable to review the pricing details carefully before committing.

Who uses Gustos products?

Gustos products are used by small business owners, HR managers, and payroll administrators who require efficient tools for managing payroll, employee benefits, and HR tasks.

What are the main features of Gustos products/services?

Main features of Gusto include automated payroll processing, tax calculations and filings, employee self-service portals, benefits management, time tracking, and compliance resources. The platform also offers HR tools for employee management and onboarding.

How does Gusto compare to its competitors?

Gusto is often compared to competitors like QuickBooks Payroll, ADP, and Paychex. Its user-friendly interface, comprehensive features for small businesses, and focus on customer service make it a strong contender among payroll and HR solutions. Each platform has distinct advantages based on user needs.

Is Gustos platform easy to use?

Yes, Gusto’s platform is designed to be intuitive and user-friendly, with a clean interface that allows users to navigate through payroll and HR tasks with ease. Many users appreciate the simplicity of the setup process.

How easy is it to set up Gustos product or service?

Setting up Gusto is generally straightforward. Users can complete the setup process online, which involves entering business information and employee details. Gusto provides guidance throughout the setup to ensure a smooth experience.

Is Gusto reliable?

Gusto is considered a reliable platform, with a strong reputation for accuracy in payroll processing and compliance. The company uses secure technology to protect user data, which adds to its reliability.

Does Gusto offer customer support?

Yes, Gusto provides customer support through various channels, including email, phone, and live chat. They also have a comprehensive help centre with resources and guides to assist users with common questions.

How secure is Gusto’s platform?

Gusto takes security seriously, implementing measures such as encryption, secure access protocols, and regular security audits to protect user data and ensure compliance with privacy regulations.

Does Gusto integrate with other tools or platforms?

Gusto offers integrations with various third-party applications, including accounting software like QuickBooks and Xero, as well as time tracking and project management tools. These integrations enhance the functionality of Gusto’s services.

Can I use Gusto on mobile devices?

Yes, Gusto has a mobile-friendly platform that allows users to access payroll and HR features from mobile devices through their website. They also offer a mobile app for both iOS and Android users, facilitating on-the-go management.

What do users say about Gusto?

User reviews of Gusto are generally positive, highlighting the ease of use, comprehensive features, and responsive customer support. Some users have noted occasional challenges with specific functionalities, but overall satisfaction remains high.

What are the pros and cons of Gusto?

Pros: Intuitive interface, comprehensive features for small businesses, excellent customer support, and seamless payroll processing.
Cons: May be more expensive than some basic payroll services, and certain advanced features may require additional costs.

How can I purchase Gusto’s services?

Users can purchase Gusto’s services directly through their website by selecting a plan that fits their business needs and following the on-screen instructions to create an account.

What is the cancellation or refund policy for Gusto?

Gusto allows users to cancel their subscription at any time. However, it is advisable to review the specific terms related to cancellations and refunds on their website, as policies may vary by plan.

Who uses Gusto?

Gusto is primarily used by small business owners, HR professionals, and payroll administrators looking for an efficient and user-friendly platform for payroll and HR management.

What are the common use cases for Gusto?

Common use cases for Gusto include payroll processing, managing employee benefits, onboarding new hires, compliance tracking, and time tracking for hourly employees.

Why choose Gusto over other options?

Gusto is often chosen for its user-friendly platform, comprehensive support for small businesses, and integration capabilities. Its focus on simplifying payroll and HR tasks makes it suitable for users seeking an all-in-one solution.

How easy is it to set up Gusto?

Setting up Gusto is designed to be user-friendly, with step-by-step guidance provided during the onboarding process. Most users find the setup to be quick and straightforward.

Does Gusto offer training or tutorials?

Yes, Gusto provides various training resources, including online tutorials and a help centre filled with articles and guides to help users understand how to use their platform effectively.

What languages does Gusto support?

Gusto primarily supports English. Users should check directly with Gusto for information on language support for specific features or resources.

What problems does Gusto solve?

Gusto addresses common payroll and HR challenges faced by small businesses, such as managing payroll taxes, compliance with employment laws, and administering employee benefits efficiently.

Is Gusto worth the investment?

Many users find Gusto worth the investment due to its comprehensive features and the time saved on payroll and HR tasks. However, whether it is worth it for a specific business will depend on individual needs and budget.