Help+Manual

Frequently Asked Questions about Help & Manual

Who are Help & Manual?

Help & Manual is a software company that provides documentation solutions for authors, technical writers, and teams. Established in 2000, the company focuses on creating tools that simplify the process of writing, editing, and publishing help files, manuals, and other documentation.

What are Help & Manuals products?

Help & Manual offers a range of products designed for documentation purposes, including Help & Manual itself, which is a comprehensive authoring tool that supports various output formats such as HTML, PDF, and Word. Additionally, they provide resources for online documentation and knowledge bases.

What services do Help & Manual offer?

Help & Manual offers services that include software licensing, technical support, and customer assistance for users of their documentation tools. They also provide training and tutorials to help users maximise the softwares potential.

What type of companies do Help & Manuals products suit?

Help & Manuals products are suitable for a wide range of companies, including software developers, technical writers, educational institutions, and any organisation that requires robust documentation solutions. Their tools cater to both small businesses and large enterprises.

How much does Help & Manuals product cost?

The cost of Help & Manuals products varies based on the type of license and the number of users. Pricing details can be found on their official website, where users can request quotes or view standard pricing information.

Does Help & Manual offer a free trial?

Yes, Help & Manual offers a free trial of their software, allowing potential users to explore its features and capabilities before making a purchase decision.

What discounts does Help & Manual offer on their products?

Help & Manual occasionally offers discounts for educational institutions, non-profit organisations, and bulk purchases. Users are encouraged to check the website or contact sales for current promotions.

Are there any hidden fees or additional costs with Help & Manual?

Help & Manual does not impose hidden fees; however, users should be aware of potential costs for upgrades, additional user licenses, and support services beyond the standard offering.

Who uses Help & Manuals products?

Help & Manuals products are used by technical writers, software developers, and organisations that need to create user manuals, help files, and online documentation. Their user base spans various industries, including technology, education, and healthcare.

What are the main features of Help & Manuals products/services?

Main features of Help & Manual include a WYSIWYG editor, support for multiple output formats, a project management tool, version control, and collaborative editing capabilities. The software also allows for easy integration of images, videos, and other multimedia elements into documentation.

How does Help & Manual compare to its competitors?

Help & Manual is often compared to other documentation tools like MadCap Flare and Adobe RoboHelp. It is noted for its user-friendly interface, comprehensive features, and flexibility in publishing options, making it a competitive choice in the market.

Is Help & Manuals platform easy to use?

Yes, Help & Manual is designed to be user-friendly, with an intuitive interface that allows users to swiftly create and manage documentation without extensive training.

How easy is it to set up Help & Manuals product or service?

Setting up Help & Manual is straightforward, with installation guides and support available to assist users during the process. Most users can get started within a short period.

Is Help & Manual reliable?

Help & Manual is considered reliable, with a long-standing presence in the industry and a strong reputation for delivering quality documentation solutions.

Does Help & Manual offer customer support?

Yes, Help & Manual offers customer support through various channels, including email, forums, and a knowledge base. Users can access assistance for technical issues and product inquiries.

How secure is Help & Manual’s platform?

Help & Manual takes security seriously, implementing measures to protect user data and ensure the integrity of documentation projects. Users are encouraged to follow best practices for data security while using the software.

Does Help & Manual integrate with other tools or platforms?

Help & Manual supports integration with various tools, including content management systems and version control systems, enhancing its functionality for users.

Can I use Help & Manual on mobile devices?

Help & Manual is primarily a desktop application, but users can access published documentation on mobile devices through web browsers or mobile-friendly formats.

What do users say about Help & Manual?

Users generally praise Help & Manual for its ease of use, extensive features, and versatile output options. Feedback often highlights its role in streamlining documentation processes.

What are the pros and cons of Help & Manual?

Pros include a user-friendly interface, multiple output formats, and robust support. Cons may involve a learning curve for advanced features and the need for a desktop environment for full functionality.

How can I purchase Help & Manual’s services?

Help & Manual can be purchased directly from their website, where users can select the appropriate license type and complete the payment process online.

What is the cancellation or refund policy for Help & Manual?

Help & Manual typically offers a satisfaction guarantee, allowing users to request refunds within a specified period after purchase if they are not satisfied with the product. Details of the policy are available on their website.

Who uses Help & Manual?

Help & Manual is utilised by a diverse range of professionals, including technical writers, instructional designers, and software developers across various industries.

What are the common use cases for Help & Manual?

Common use cases include creating user manuals, help files, online documentation, and knowledge bases. It is also used for generating training materials and compliance documentation.

Why choose Help & Manual over other options?

Choosing Help & Manual may be beneficial due to its comprehensive feature set, ease of use, and flexibility in output formats, catering to a wide array of documentation needs.

How easy is it to set up Help & Manual?

Setup is relatively easy, with straightforward installation processes and support resources available to assist users during the initial configuration.

Does Help & Manual offer training or tutorials?

Yes, Help & Manual provides training resources, including tutorials, webinars, and documentation to assist users in effectively using the software.

What languages does Help & Manual support?

Help & Manual supports multiple languages, allowing users to create documentation in various languages and cater to a global audience.

What problems does Help & Manual solve?

Help & Manual addresses challenges associated with creating, managing, and publishing documentation efficiently, helping users streamline their documentation processes and improve content quality.

Is Help & Manual worth the investment?

Help & Manual is often regarded as a worthwhile investment for organisations that require comprehensive documentation tools, as it can significantly enhance productivity and improve the quality of documentation.