Helpwise

Helpwise is an easy-to-use and affordable customer service platform that helps businesses manage all customer communication from a single place. It offers the following key benefits and features:

– Centralised communication hub to handle customer queries from multiple channels like email, social media, WhatsApp, SMS, and live chat.
– Improved team collaboration by allowing agents to share drafts, see who is reading a conversation, and discuss within the thread.
– Automation of repetitive tasks like assigning conversations, replying, and tagging to reduce workload and foster efficiency.
– Integration with popular tools like Stripe, Salesforce, Pipedrive, calendars, and CRMs to fetch and update customer data directly from the inbox.

Key Features

– Assign conversations to specific agents for better delegation and visibility.
– Tag conversations for easy categorisation and automatic tagging based on content.
– Automation rules to set up workflows for assigning, tagging, and closing conversations.
– Knowledge base to create help centres and internal documentation.
– Mention team members in conversation notes to collaborate and notify them.
– Performance reports to track team metrics, workload, and optimise processes.
– Native and third-party integrations, including a custom app feature.

Helpwise aims to provide a hyper-personalised experience to customers at scale while reducing the workload on support teams through its centralised platform, collaboration tools, automation capabilities, and integration options.