Icertis Contract Management

Frequently Asked Questions about Icertis

Who are Icertis?

Icertis is a leading provider of contract lifecycle management (CLM) solutions that help organisations manage their contracts effectively. Founded in 2010 and headquartered in Bellevue, Washington, Icertis offers a cloud-based platform that enables businesses to streamline their contract processes and ensure compliance.

What are Icertis products?

Icertis offers a comprehensive suite of products designed to enhance contract management, including the Icertis Contract Management (ICM) platform, which provides features such as contract creation, negotiation, compliance tracking, and analytics.

What services do Icertis offer?

Icertis provides various services including implementation support, training, and consulting to help organisations optimise their contract management processes. They also offer ongoing support and maintenance for their software solutions.

What type of companies do Icertis products suit?

Icertis products are suitable for companies of all sizes across various industries, including manufacturing, healthcare, finance, and technology, that need to manage complex contracts and ensure compliance.

How much do Icertis products cost?

Pricing for Icertis products varies based on factors such as the size of the organisation, specific requirements, and the features selected. Interested customers should contact Icertis directly for a tailored quote.

Does Icertis offer a free trial?

Icertis does not typically offer a free trial for its products. However, potential customers may request a demo to evaluate the platforms capabilities.

What discounts does Icertis offer on their products?

Icertis may offer discounts or promotional pricing based on contract length or volume. It is advisable to discuss any potential discounts with their sales team during the purchasing process.

Are there any hidden fees or additional costs with Icertis?

There are typically no hidden fees associated with Icertis products; however, organisations should clarify any additional costs related to implementation, training, or support services when negotiating contracts.

Who uses Icertis products?

Icertis products are utilised by a diverse range of organisations, including Fortune 500 companies and government entities, to improve their contract management practices.

What are the main features of Icertis products/services?

Main features of Icertis products include contract authoring, version control, compliance management, advanced analytics, automated workflows, and integration capabilities with other business systems.

How does Icertis compare to its competitors?

Icertis is often noted for its user-friendly interface and comprehensive feature set, which can provide a competitive edge over other CLM solutions. However, specific comparisons would depend on the specific needs and requirements of the organisation.

Is Icertis platform easy to use?

The Icertis platform is designed to be intuitive, allowing users to navigate and manage contracts with ease. Feedback from users suggests a generally positive experience regarding usability.

How easy is it to set up Icertis product or service?

The setup process for Icertis products is typically straightforward, especially with the support of their implementation team who assist in configuring the platform to meet organisational needs.

Is Icertis reliable?

Icertis has established a reputation for reliability, boasting a strong uptime record and robust performance, which are critical for organisations that depend on contract management solutions.

Does Icertis offer customer support?

Yes, Icertis provides customer support through various channels, including online resources, direct support via email or phone, and a dedicated account manager for enterprise customers.

How secure is Icertis’ platform?

Icertis employs industry-standard security measures, including data encryption, regular security audits, and compliance with regulations such as GDPR to ensure the security of user data.

Does Icertis integrate with other tools or platforms?

Yes, Icertis integrates with various enterprise systems, including CRM, ERP, and procurement tools, to facilitate seamless workflows and data sharing across platforms.

Can I use Icertis on mobile devices?

Icertis provides a mobile-friendly interface, allowing users to access and manage contracts from their mobile devices, enhancing flexibility and accessibility.

What do users say about Icertis?

User feedback on Icertis often highlights its extensive features and ease of use, although some users may mention the learning curve associated with its advanced functionalities.

What are the pros and cons of Icertis?

Pros include a comprehensive feature set, strong customer support, and integration capabilities. Cons may include higher costs compared to some competitors and the complexity of certain features for new users.

How can I purchase Icertis’ services?

Interested customers can purchase Icertis services by contacting their sales team directly through the Icertis website to discuss specific needs and receive a customised proposal.

What is the cancellation or refund policy for Icertis?

Icertis cancellation and refund policy may vary based on the terms of service agreed upon at the time of purchase. Customers should review their specific contract details or consult with Icertis support for clarification.

What are the common use cases for Icertis?

Common use cases for Icertis include managing supplier contracts, ensuring compliance in regulatory environments, and streamlining internal contract processes to enhance operational efficiency.

Why choose Icertis over other options?

Organisations may choose Icertis due to its robust feature set, user-friendly design, and strong emphasis on compliance and risk management, which are critical for effective contract management.

How easy is it to set up Icertis?

As mentioned earlier, Icertis strives for a smooth setup process, aided by their implementation team, making it relatively easy for organisations to start using the platform effectively.

Does Icertis offer training or tutorials?

Icertis provides various training resources, including online tutorials, documentation, and live training sessions to help users maximise the use of the platform.

What languages does Icertis support?

Icertis supports multiple languages to cater to its global user base, facilitating ease of use for non-English speakers.

What problems does Icertis solve?

Icertis helps organisations address challenges related to contract management, such as inefficient processes, compliance risks, and lack of visibility into contract performance.

Is Icertis worth the investment?

Many organisations find Icertis to be a worthwhile investment due to the potential for improved efficiency, compliance, and risk management. The return on investment often justifies the costs associated with its implementation.