Influitive

Frequently Asked Questions about Influitive

Who are Influitive?

Influitive is a customer advocacy and engagement platform that helps businesses leverage their customers to drive growth, increase retention, and enhance brand loyalty. Founded in 2010, Influitive aims to turn satisfied customers into advocates who promote the brands products and services.

What are Influitives products?

Influitive offers a range of products designed to facilitate customer engagement, including AdvocateHub, a platform that enables companies to create and manage customer advocacy programmes. This includes tools for gathering feedback, rewards, and recognition for customer advocates.

What services do Influitive offer?

Influitive provides services that include customer advocacy programme management, community engagement strategies, and analytics to measure the effectiveness of advocacy initiatives. They also offer consulting services to help businesses implement best practices in customer engagement.

What type of companies do Influitives products suit?

Influitives products are suitable for a variety of companies, particularly those in the B2B sector, including SaaS providers, technology firms, and service organisations that seek to leverage customer insights and advocacy to enhance their offerings.

How much does Influitives product cost?

Influitive does not publicly disclose its pricing on its website. Costs can vary based on the specific needs and scale of the advocacy programme. Interested parties are encouraged to contact Influitive for a tailored quotation.

Does Influitive offer a free trial?

Influitive typically does not offer a free trial for its products. However, potential customers can request a demo to explore the platforms capabilities and assess if it meets their business needs.

What discounts does Influitive offer on their products?

Influitive does not publicly advertise discounts on its products. It is advisable to inquire directly with their sales team for any available promotional offers or pricing arrangements.

Are there any hidden fees or additional costs with Influitive?

Influitive aims to maintain transparency in its pricing structure. However, potential clients should confirm with the sales team to ensure there are no unexpected fees associated with the implementation or ongoing use of the platform.

Who uses Influitives products?

Influitives products are used by marketing and customer success teams within companies that value customer engagement and advocacy. Users typically include customer experience managers, community managers, and brand strategists.

What are the main features of Influitives products/services?

Main features of Influitives products include customisable advocacy programmes, user-friendly dashboards for tracking engagement metrics, integrations with CRM tools, and automated workflows for recognising and rewarding customer advocates.

How does Influitive compare to its competitors?

Influitive differentiates itself from competitors by focusing specifically on customer advocacy and engagement. Its customisable AdvocateHub allows for a tailored approach to advocacy programmes, which may not be as prevalent in competing products.

Is Influitives platform easy to use?

Influitives platform is designed with user experience in mind, featuring intuitive navigation and a straightforward interface. Many users report that they find it easy to get started with the platform.

How easy is it to set up Influitives product or service?

Setting up Influitives products typically involves an initial onboarding process, which may include training sessions and configuration support from the Influitive team. Clients can expect a relatively smooth setup experience with adequate guidance.

Is Influitive reliable?

Influitive is considered a reliable platform, with a strong track record in customer advocacy solutions. The company has received positive feedback from its users regarding service uptime and responsiveness.

Does Influitive offer customer support?

Yes, Influitive offers customer support through various channels, including email, chat, and a comprehensive help centre. Their support team is available to assist users with any inquiries or issues they may encounter.

How secure is Influitive’s platform?

Influitive prioritises security and employs industry-standard measures to protect user data. This includes encryption, regular security audits, and compliance with privacy regulations to ensure a secure user experience.

Does Influitive integrate with other tools or platforms?

Yes, Influitive supports integrations with several popular tools and platforms, including CRM systems, marketing automation tools, and social media platforms, allowing for seamless data exchange and workflow optimisation.

Can I use Influitive on mobile devices?

Influitives platform is accessible via mobile devices, enabling users to engage with advocates and manage their programmes on-the-go, though the experience may vary depending on the device and browser used.

What do users say about Influitive?

Users generally express satisfaction with Influitive, highlighting its effectiveness in driving customer engagement and advocacy. Positive feedback often focuses on the platforms user-friendly interface and the support provided by the Influitive team.

What are the pros and cons of Influitive?

Pros include a strong focus on customer advocacy, user-friendly design, and robust support. Potential cons might involve its pricing structure, which may not be transparent, and the absence of a free trial for users to test the platform before committing.

How can I purchase Influitive’s services?

To purchase Influitives services, interested parties should contact the Influitive sales team through their website to discuss their needs and receive a customised proposal.

What is the cancellation or refund policy for Influitive?

Influitives cancellation and refund policy should be reviewed directly with their sales team or in the terms of service, as it may vary based on the specific contract and agreement between Influitive and the client.

What are the common use cases for Influitive?

Common use cases for Influitive include customer advocacy programme management, gathering customer feedback, enhancing customer loyalty, and driving referrals through engaged customer communities.

Why choose Influitive over other options?

Choosing Influitive may be advantageous for companies specifically focused on building customer advocacy, as the platform offers tailored solutions and features that cater to this niche, unlike more general customer engagement tools.

How easy is it to set up Influitive?

As mentioned earlier, setting up Influitive involves an onboarding process with support from their team, making it relatively straightforward for users to get started with their advocacy programmes.

Does Influitive offer training or tutorials?

Yes, Influitive provides training resources and tutorials to help users understand how to effectively use the platform and implement advocacy programmes. These resources can include webinars, documentation, and guided sessions.

What languages does Influitive support?

Influitive primarily operates in English, but it may offer support in other languages depending on customer needs. It is advisable to confirm specific language support with the Influitive team.

What problems does Influitive solve?

Influitive addresses the challenges of customer engagement and advocacy by providing tools that help businesses harness customer insights, encourage referrals, and build strong relationships with their customer base.

Is Influitive worth the investment?

Whether Influitive is worth the investment depends on a companys specific advocacy needs and goals. Many users find value in the platforms ability to enhance customer loyalty and generate referrals, leading to a positive return on investment.