Innago

Frequently Asked Questions about Innago

Who are Innago?

Innago is a property management software company that provides tools designed to simplify the management of rental properties for landlords and property managers. Their platform aims to streamline various aspects of property management, enhancing efficiency and organisation.

What are Innagos products?

Innago offers a comprehensive property management software solution that includes features such as tenant screening, online rent collection, lease management, maintenance requests, and communication tools for landlords and tenants.

What services do Innago offer?

Innago provides services such as tenant and lease tracking, automated rent reminders, maintenance management, and reporting tools. They also offer integrations with various payment platforms and support for landlords with multiple properties.

What type of companies do Innagos products suit?

Innagos products are suitable for individual landlords, property managers, and real estate companies managing residential properties, including single-family homes, multi-family units, and commercial properties.

How much does Innagos product cost?

Innago offers a free plan with essential features for small-scale landlords, while their paid plans start at a competitive rate based on the number of units managed. Specific pricing details can be found on their official website.

Does Innago offer a free trial?

Yes, Innago provides a free trial that allows users to explore its features without any commitment, enabling potential customers to assess its suitability for their needs.

What discounts does Innago offer on their products?

Innago occasionally offers discounts and promotions, particularly for annual subscriptions. Users are encouraged to check their website for any current offers or deals.

Are there any hidden fees or additional costs with Innago?

Innago is transparent about its pricing structure. While there are no hidden fees, users may incur additional costs related to payment processing if they choose to accept online payments from tenants.

Who uses Innagos products?

Innagos products are used by a diverse range of customers, including independent landlords, property management firms, and real estate professionals who require efficient property management solutions.

What are the main features of Innagos products/services?

Main features of Innago include tenant screening, online rent collection, tenant and lease tracking, maintenance request management, automated reminders, and comprehensive reporting tools.

How does Innago compare to its competitors?

Innago is known for its user-friendly interface and competitive pricing. Compared to competitors, it provides a robust set of features tailored for small to medium-sized property managers, often at a lower cost than many alternatives.

Is Innagos platform easy to use?

Yes, Innagos platform is designed to be intuitive and user-friendly, allowing users to navigate easily through its various features and functionalities without requiring extensive training.

How easy is it to set up Innagos product or service?

Setting up Innagos services is straightforward. Users can create an account, input their property information, and begin using the platform within a short time frame.

Is Innago reliable?

Innago is regarded as a reliable property management solution, with a strong track record of uptime and customer satisfaction. Users typically report positive experiences with the platforms performance.

Does Innago offer customer support?

Yes, Innago offers customer support through various channels, including email and live chat. Their support team is available to assist users with any questions or issues they may encounter.

How secure is Innago’s platform?

Innago takes security seriously, employing industry-standard encryption and data protection measures to ensure that user information and transactions are secure.

Does Innago integrate with other tools or platforms?

Yes, Innago integrates with various tools and platforms, including payment processors and accounting software, to enhance functionality and streamline property management processes.

Can I use Innago on mobile devices?

Yes, Innago is optimised for mobile devices, allowing users to manage their properties and communicate with tenants on the go via smartphones and tablets.

What do users say about Innago?

Users generally praise Innago for its user-friendly interface, comprehensive features, and responsive customer support. However, some users have suggested improvements in specific areas like advanced reporting.

What are the pros and cons of Innago?

Pros include a free tier, ease of use, and a robust set of features. Cons may include limitations in customisation and fewer advanced features compared to some higher-end competitors.

How can I purchase Innago’s services?

Users can sign up for Innagos services directly through their website, where they can choose between free and paid plans based on their property management needs.

What is the cancellation or refund policy for Innago?

Innagos cancellation policy allows users to cancel their subscription at any time. Specific details regarding refunds can be found in their terms of service on the website.

Who uses Innago?

Innago is used by landlords and property managers across various sectors, including residential and commercial real estate, seeking effective tools for managing their properties.

What are the common use cases for Innago?

Common use cases include managing tenant applications, collecting rent, handling maintenance requests, and tracking lease agreements and renewals.

Why choose Innago over other options?

Innago is often chosen for its combination of affordability, ease of use, and a comprehensive feature set tailored to the needs of smaller property managers.

How easy is it to set up Innago?

The setup process for Innago is designed to be quick and simple, allowing users to get started with minimal effort and time investment.

Does Innago offer training or tutorials?

Yes, Innago provides resources such as tutorials, guides, and webinars to help users learn how to use the platform effectively.

What languages does Innago support?

Innago primarily supports English, but users can access their platform from various regions, making it suitable for a diverse user base.

What problems does Innago solve?

Innago addresses common challenges in property management, such as tenant communication, rent collection, and maintenance tracking, ultimately simplifying the overall management process.

Is Innago worth the investment?

For landlords and property managers seeking an efficient and cost-effective property management solution, Innago is often considered a worthwhile investment due to its features and competitive pricing.