IRIS CRM

Frequently Asked Questions about Iris CRM

Who are Iris CRM?

Iris CRM is a customer relationship management platform designed specifically for the payment processing industry. The company aims to provide businesses with tools to manage customer relationships, sales processes, and operational workflows efficiently.

What are Iris CRMs products?

Iris CRM offers a comprehensive suite of products including CRM software, payment processing solutions, lead management tools, and reporting analytics. These products are tailored to enhance the overall efficiency of sales teams and improve customer interactions.

What services do Iris CRM offer?

Iris CRM offers a range of services including onboarding assistance, customer support, training sessions, and integration services. These services are designed to help businesses implement and optimise their use of the CRM platform.

What type of companies do Iris CRMs products suit?

Iris CRM’s products are suitable for businesses in the payment processing sector, including payment facilitators, independent sales organisations (ISOs), and merchant service providers. The tools are designed to meet the specific needs of these industries.

How much does Iris CRMs product cost?

The cost of Iris CRM products varies based on the specific features and services required. Prospective customers are encouraged to contact Iris CRM directly for detailed pricing information and custom quotes based on their needs.

Does Iris CRM offer a free trial?

Yes, Iris CRM typically offers a free trial period for potential users to explore the platforms features and functionalities. This allows businesses to assess whether the CRM meets their requirements before committing to a purchase.

What discounts does Iris CRM offer on their products?

Iris CRM may offer promotional discounts or special rates during specific periods. It is advisable to check their website or contact their sales team for current offers and potential discounts.

Are there any hidden fees or additional costs with Iris CRM?

Iris CRM is transparent about its pricing structure. However, users should inquire about any potential additional costs associated with integration, customisation, or advanced features during the purchase process.

Who uses Iris CRMs products?

Iris CRM’s products are used by businesses in the payment processing industry, including sales teams, customer support departments, and operational managers who require efficient customer relationship management tools.

What are the main features of Iris CRMs products/services?

The main features of Iris CRM include lead management, customer tracking, sales automation, reporting and analytics, integration with payment processing systems, and customisable dashboards to fit specific business needs.

How does Iris CRM compare to its competitors?

Iris CRM is tailored specifically for the payment processing industry, which sets it apart from more general CRM solutions. Its focus on industry-specific tools and integrations may offer advantages over competitors that do not specialise in this field.

Is Iris CRMs platform easy to use?

Users generally find Iris CRMs platform user-friendly, with an intuitive interface designed for ease of navigation. The availability of training resources further enhances its usability.

How easy is it to set up Iris CRMs product or service?

The setup process for Iris CRM is designed to be straightforward, with assistance available from their support team. Users can expect guidance during the onboarding process to ensure a smooth implementation.

Is Iris CRM reliable?

Iris CRM is considered reliable, with a strong reputation in the payment processing industry. The platform is built to handle the demands of businesses, ensuring uptime and consistent performance.

Does Iris CRM offer customer support?

Yes, Iris CRM provides customer support through various channels, including phone, email, and live chat. Their support team is available to assist users with any inquiries or issues they may encounter.

How secure is Iris CRM’s platform?

Iris CRM employs industry-standard security measures to protect user data, including encryption and secure access protocols. Regular updates and security assessments are conducted to maintain the integrity of the platform.

Does Iris CRM integrate with other tools or platforms?

Yes, Iris CRM supports integration with various third-party tools and platforms, enabling users to streamline their workflows and enhance productivity through a connected ecosystem.

Can I use Iris CRM on mobile devices?

Iris CRM is optimised for mobile use, allowing users to access the platform via smartphones and tablets. This mobility facilitates on-the-go management of customer relationships and sales processes.

What do users say about Iris CRM?

User feedback on Iris CRM tends to highlight its effectiveness in managing customer relationships and improving sales processes. Many users appreciate the tailored features designed for the payment processing industry.

What are the pros and cons of Iris CRM?

Pros include its industry-specific features, user-friendly interface, and robust customer support. Cons may include the need for customisation for specific business processes and potential costs for advanced features.

How can I purchase Iris CRM’s services?

Interested customers can purchase Iris CRM’s services directly through their website or by contacting their sales team for more information and guidance on the purchasing process.

What is the cancellation or refund policy for Iris CRM?

Iris CRM has a defined cancellation and refund policy, which should be reviewed during the purchase process. Customers are encouraged to inquire about the specifics of this policy for clarity.

What are the common use cases for Iris CRM?

Common use cases for Iris CRM include managing sales pipelines, tracking customer interactions, automating marketing campaigns, and generating analytical reports for strategic decision-making.

Why choose Iris CRM over other options?

Iris CRM is particularly suited for businesses in the payment processing industry due to its specialised features, tailored integrations, and focus on improving customer relationship management in this niche.

How easy is it to set up Iris CRM?

The setup process for Iris CRM is designed to be user-friendly, with ample resources and support available to assist users throughout the installation and configuration phases.

Does Iris CRM offer training or tutorials?

Yes, Iris CRM provides training resources and tutorials to help users familiarise themselves with the platform and maximise the benefits of its features. These resources are accessible through their website.

What languages does Iris CRM support?

Iris CRM primarily supports English, but users should contact the company for information on additional language support that may be available or in development.

What problems does Iris CRM solve?

Iris CRM addresses several challenges faced by businesses in the payment processing industry, including inefficient customer management, lack of visibility into sales processes, and the need for streamlined communication within sales teams.

Is Iris CRM worth the investment?

The value of Iris CRM as an investment depends on the specific needs of the business. Companies in the payment processing industry may find it particularly beneficial due to its tailored features and capabilities.