Jitsi

Frequently Asked Questions about Jitsi

Who are Jitsi?

Jitsi is an open-source project that provides video conferencing solutions. It aims to enable secure and reliable communication through video calls and meetings, primarily focusing on privacy and simplicity for users.

What are Jitsis products?

Jitsi offers several products including Jitsi Meet, a video conferencing application that allows users to host and join meetings without the need for an account or installation, and Jitsi Videobridge, which is a server that allows for scalable video conferences.

What services do Jitsi offer?

Jitsi provides video conferencing services, offering features such as screen sharing, chat, and integration capabilities with other tools. Their services can be self-hosted or used through their public instance at jitsi.org.

What type of companies do Jitsis products suit?

Jitsis products are suitable for a wide range of companies, from small businesses needing simple video conferencing solutions to large enterprises requiring scalable and secure communication platforms. Educational institutions and non-profits also benefit from Jitsis offerings.

How much does Jitsis product cost?

Jitsis core products are free to use, as they are open-source. However, if organisations require dedicated hosting or additional support, costs may vary based on the hosting provider and specific service level agreements.

Does Jitsi offer a free trial?

As Jitsi is an open-source platform, users can access its services for free without the need for a trial. They can explore all features without any upfront cost.

What discounts does Jitsi offer on their products?

As a free and open-source platform, Jitsi does not offer discounts, since there are no purchase costs associated with its core products. For paid services through third-party hosts, discounts would be determined by those providers.

Are there any hidden fees or additional costs with Jitsi?

There are no hidden fees for using Jitsis open-source products. However, if users opt for additional services such as hosting or technical support from third parties, those may incur costs.

Who uses Jitsis products?

Jitsis products are used by a diverse range of users, including businesses, educational institutions, healthcare providers, and individuals looking for secure and reliable video conferencing solutions.

What are the main features of Jitsis products/services?

Main features of Jitsis products include high-definition video and audio quality, the ability to host an unlimited number of participants, screen sharing, chat functionality, and end-to-end encryption for enhanced security.

How does Jitsi compare to its competitors?

Jitsi stands out among competitors due to its open-source nature, which allows for customisation and self-hosting. Unlike many proprietary solutions, Jitsi prioritises user privacy and offers flexibility in deployment options.

Is Jitsis platform easy to use?

Yes, Jitsis platform is designed to be user-friendly. It allows users to initiate or join meetings with minimal setup, requiring only a web browser to access the service.

How easy is it to set up Jitsis product or service?

Setting up Jitsi is straightforward. Users can start a meeting directly from the Jitsi Meet website without installation, and self-hosting options are available with clear documentation for those who choose that route.

Is Jitsi reliable?

Jitsi is generally considered reliable, offering robust performance, particularly when hosted on dedicated servers. Users have reported positive experiences with video and audio quality during calls.

Does Jitsi offer customer support?

Jitsi does not provide traditional customer support for its open-source products. However, users can access community support through forums and the projects GitHub page for assistance.

How secure is Jitsi’s platform?

Jitsi offers strong security features, including end-to-end encryption for meetings, secure communication protocols, and the ability to self-host for enhanced control over data privacy.

Does Jitsi integrate with other tools or platforms?

Yes, Jitsi can integrate with various platforms and tools, including calendar applications and chat services, through APIs and plugins, allowing users to streamline their workflows.

Can I use Jitsi on mobile devices?

Yes, Jitsi is accessible on mobile devices through the Jitsi Meet mobile application, which is available for both iOS and Android platforms, allowing users to join or host meetings on the go.

What do users say about Jitsi?

User feedback on Jitsi is generally positive, with many highlighting its ease of use, quality of video and audio, as well as its focus on privacy and security. Some users have noted that it may require a stable internet connection for optimal performance.

What are the pros and cons of Jitsi?

Pros: Free to use, open-source, high-quality video and audio, strong privacy features, and easy setup. Cons: Limited customer support, potential reliance on third-party hosting for advanced features.

How can I purchase Jitsi’s services?

Jitsis core services are free. For paid hosting or support services, users can reach out to third-party providers who offer Jitsi-based solutions.

What is the cancellation or refund policy for Jitsi?

As Jitsi’s products are free and open-source, there is no cancellation or refund policy applicable. Users who pay for third-party services should consult those providers for their specific policies.

Who uses Jitsi?

Jitsi is used by a variety of organisations, including educational institutions for online learning, businesses for remote meetings, and non-profit organisations for community engagement.

What are the common use cases for Jitsi?

Common use cases for Jitsi include online classes, remote team meetings, telehealth consultations, and virtual events, leveraging its video conferencing capabilities.

Why choose Jitsi over other options?

Choosing Jitsi allows users to benefit from an open-source platform prioritising privacy, the freedom to self-host, and the ability to customise the solution according to specific needs, which may not be available with proprietary alternatives.

How easy is it to set up Jitsi?

Setting up Jitsi is easy, particularly for users who opt for the web-based version. Self-hosting is also facilitated by clear documentation, making it accessible for those with technical expertise.

Does Jitsi offer training or tutorials?

Jitsi provides documentation and community resources that act as tutorials to help users learn how to effectively use and deploy their products.

What languages does Jitsi support?

Jitsi supports multiple languages, allowing users from different regions to access the platform in their preferred language, although the specific languages available may vary.

What problems does Jitsi solve?

Jitsi addresses the need for secure, reliable, and user-friendly video conferencing solutions, particularly in contexts where privacy and ease of use are paramount.

Is Jitsi worth the investment?

Given that Jitsis core products are free, it represents a worthwhile investment for users seeking a no-cost video conferencing solution with strong privacy features and customisation options.