JivoChat

Frequently Asked Questions about JivoChat

Who are JivoChat?

JivoChat is a customer support and communication platform that enables businesses to engage with their customers via live chat, phone calls, emails, and social media integration. Founded in 2012, JivoChat aims to enhance customer service and improve communication efficiency for companies of all sizes.

What are JivoChats products?

JivoChat offers a range of products designed to facilitate customer interactions, including a live chat widget, call centre solutions, email integration, and social media messaging. These products are available as a unified communication platform that can be accessed from various devices.

What services do JivoChat offer?

JivoChat provides several services, including live chat support, phone support, email management, and integration with social media channels. Additionally, they offer analytics and reporting tools to help businesses track performance and customer satisfaction.

What type of companies do JivoChats products suit?

JivoChats products are suitable for a wide range of companies, including small businesses, e-commerce stores, and large enterprises across various industries. Any company that requires effective customer communication can benefit from JivoChat’s solutions.

How much does JivoChats product cost?

JivoChat offers several pricing plans, including a free tier with limited features. Paid plans start from a monthly subscription fee, which varies based on the features and number of agents required. Detailed pricing information can be found on their official website.

Does JivoChat offer a free trial?

Yes, JivoChat offers a free trial period for their paid plans, allowing users to explore the full range of features before committing to a subscription.

What discounts does JivoChat offer on their products?

JivoChat occasionally offers discounts on annual subscriptions and promotional offers. Users should check the website for any current promotions or contact customer support for more information.

Are there any hidden fees or additional costs with JivoChat?

JivoChat is transparent about its pricing structure. There are no hidden fees; however, additional costs may arise if users opt for premium features or additional service integrations beyond the included offerings in their chosen plan.

Who uses JivoChats products?

JivoChats products are used by a diverse range of businesses, including retail, hospitality, finance, and tech sectors. Companies that prioritise customer communication and support typically adopt JivoChat to enhance their service delivery.

What are the main features of JivoChats products/services?

Main features of JivoChat include live chat functionality, call tracking, email management, social media integration, visitor tracking, and comprehensive analytics dashboards for performance monitoring. The platform also supports multi-language options for global reach.

How does JivoChat compare to its competitors?

JivoChat is often compared to other customer support platforms such as Zendesk and LivePerson. It is noted for its ease of use and affordability, catering well to small and medium-sized businesses with its straightforward setup and user-friendly interface.

Is JivoChats platform easy to use?

Yes, JivoChats platform is designed to be user-friendly. The interface is intuitive, and users can easily navigate through various features without extensive training.

How easy is it to set up JivoChats product or service?

Setting up JivoChat is straightforward and can be completed in a matter of minutes. Users simply need to install the chat widget on their website and configure their account settings.

Is JivoChat reliable?

JivoChat is considered a reliable platform, with high uptime rates and consistent performance. The service is backed by a dedicated support team to assist users with any issues that may arise.

Does JivoChat offer customer support?

Yes, JivoChat provides customer support through various channels, including live chat, email, and a knowledge base. Users can access help whenever needed.

How secure is JivoChat’s platform?

JivoChat employs industry-standard security measures, including data encryption and secure servers, to protect user information and communications. Regular security audits are also conducted to maintain a secure environment.

Does JivoChat integrate with other tools or platforms?

Yes, JivoChat integrates with several third-party applications, including CRM systems, e-commerce platforms, and social media networks. This allows for a seamless workflow and enhanced functionality.

Can I use JivoChat on mobile devices?

JivoChat offers mobile applications for both iOS and Android devices, enabling users to manage customer interactions on the go, ensuring responsiveness and flexibility.

What do users say about JivoChat?

User reviews of JivoChat are generally positive, highlighting its ease of use, effective customer support, and valuable features. Some users appreciate the affordability compared to other platforms.

What are the pros and cons of JivoChat?

Pros include a user-friendly interface, comprehensive features, and strong customer support. Cons may include limitations in the free version and occasional performance issues during peak usage times.

How can I purchase JivoChat’s services?

Users can purchase JivoChats services directly through their official website. Various subscription plans are available for selection based on the features required.

What is the cancellation or refund policy for JivoChat?

JivoChat typically offers a cancellation policy that allows users to cancel their subscription at any time. Refunds are assessed on a case-by-case basis, particularly if cancellation occurs within a specific timeframe after payment.

What are the common use cases for JivoChat?

Common use cases for JivoChat include providing customer support for e-commerce websites, managing inquiries in the hospitality sector, and facilitating communication for service-based businesses. It helps in improving customer engagement and satisfaction.

Why choose JivoChat over other options?

JivoChat may be chosen over other options for its affordability, ease of use, and comprehensive features tailored for a variety of business needs, particularly for small to medium-sized enterprises.

Does JivoChat offer training or tutorials?

Yes, JivoChat provides various resources, including tutorials, webinars, and a knowledge base, to help users understand and maximise the use of their platform.

What languages does JivoChat support?

JivoChat supports multiple languages, catering to diverse global audiences. Users can customise the language settings according to their customer base.

What problems does JivoChat solve?

JivoChat addresses communication barriers between businesses and customers, streamlining customer support processes and enhancing response times. It also helps in capturing leads and improving overall customer satisfaction.

Is JivoChat worth the investment?

Whether JivoChat is worth the investment largely depends on the specific needs of a business. For many, its features, affordability, and ease of use provide significant value, particularly in improving customer interactions and support efficiency.