Jotform

Frequently Asked Questions about Jotform

Who are Jotform?

Jotform is an online form builder that allows users to create and manage forms for various purposes, such as surveys, registrations, and order forms. Founded in 2006, Jotform aims to simplify the process of form creation with a user-friendly interface and numerous features that cater to individuals and businesses alike.

What are Jotforms products?

Jotform offers a range of products including online forms, form templates, and integrations with various applications. Their main product is the form builder, which allows users to create customisable forms without needing coding skills. Additionally, Jotform provides features like data collection, payment processing, and analytics.

What services do Jotform offer?

Jotform provides services including form creation, form hosting, data management, payment processing, and customer support. They also offer collaboration tools for teams and integrations with other platforms to streamline workflow.

What type of companies do Jotforms products suit?

Jotforms products are suitable for a wide range of companies, including small businesses, non-profits, educational institutions, and larger enterprises. Any organisation that requires data collection or form management can benefit from Jotforms services.

How much does Jotforms product cost?

Jotform offers various pricing plans, ranging from a free tier to paid plans that provide additional features and higher submission limits. The pricing structure typically includes Basic, Plus, and Professional plans, with costs varying based on the features included.

Does Jotform offer a free trial?

Yes, Jotform offers a free tier that allows users to create forms and collect data with certain limitations. This provides an opportunity for users to explore the platform before committing to a paid plan.

What discounts does Jotform offer on their products?

Jotform occasionally provides discounts during promotional periods or for annual subscriptions. Users are encouraged to check their website for current offers and promotional codes.

Are there any hidden fees or additional costs with Jotform?

Jotform is transparent about its pricing, and users should not encounter hidden fees. However, certain features, such as additional monthly submissions or payment processing fees, may incur extra costs depending on the selected plan.

Who uses Jotforms products?

Jotforms products are used by a diverse array of individuals and organisations, including business owners, educators, event planners, and marketers, who require efficient data collection and management solutions.

What are the main features of Jotforms products/services?

Main features of Jotform include a drag-and-drop form builder, customisable form templates, integration with payment gateways, conditional logic, data analytics, and mobile responsiveness. Additionally, it offers collaboration tools for team projects.

How does Jotform compare to its competitors?

Jotform is known for its user-friendly interface and extensive template library. It competes with other form builders such as Google Forms and Typeform by offering more customisation options and integrations. Users often cite Jotforms ease of use as a distinct advantage.

Is Jotforms platform easy to use?

Yes, Jotforms platform is designed to be intuitive, allowing users to create forms with ease, even without technical expertise. The drag-and-drop functionality simplifies the form-building process.

How easy is it to set up Jotforms product or service?

Setting up Jotform is straightforward. Users can sign up for an account, choose a template or start from scratch, and quickly add elements to their forms. The setup process typically takes only a few minutes.

Is Jotform reliable?

Jotform is considered a reliable platform, with a track record of uptime and consistent performance. They implement security measures to protect user data and ensure platform stability.

Does Jotform offer customer support?

Yes, Jotform provides customer support through various channels, including email support, a knowledge base, and community forums. Users can access resources to help troubleshoot issues or learn more about the platform.

How secure is Jotform’s platform?

Jotform takes security seriously, employing measures such as SSL encryption, data protection protocols, and compliance with regulations like GDPR to ensure user data is secure.

Does Jotform integrate with other tools or platforms?

Yes, Jotform integrates with numerous third-party applications, including payment processors, CRM systems, and email marketing services, allowing users to enhance their forms and streamline their workflows.

Can I use Jotform on mobile devices?

Yes, Jotform is accessible on mobile devices. Users can create, edit, and manage forms using mobile browsers or through the Jotform mobile app available for iOS and Android.

What do users say about Jotform?

Users generally appreciate Jotform for its ease of use, extensive features, and customisation options. Many reviews highlight the platforms reliability and effective customer support, though some users note limitations in the free tier.

What are the pros and cons of Jotform?

Pros: User-friendly interface, extensive template options, strong integration capabilities, and good customer support.
Cons: Limitations on the free plan and potential additional costs for advanced features.

How can I purchase Jotform’s services?

Users can purchase Jotform’s services directly through their website by selecting a pricing plan and completing the registration process. Payment can be made via various methods as specified on the site.

What is the cancellation or refund policy for Jotform?

Jotform allows users to cancel their subscription at any time. Refunds are typically provided for annual plans if cancellation occurs within a specified period, as outlined in their terms of service.

Who uses Jotform?

Jotform is utilised by a broad demographic, including entrepreneurs, educators, marketers, and non-profit organisations, all of whom require efficient data collection solutions.

What are the common use cases for Jotform?

Common use cases for Jotform include online surveys, event registrations, product orders, customer feedback forms, and job applications, catering to various sectors and needs.

Why choose Jotform over other options?

Choosing Jotform may be beneficial due to its user-friendly interface, extensive customisation capabilities, and a wide range of integrations, making it a versatile tool for many data collection needs.

How easy is it to set up Jotform?

Setting up Jotform is generally easy and quick, with new users able to create a functional form within minutes. The platforms guided setup and templates assist in the process.

Does Jotform offer training or tutorials?

Yes, Jotform provides a variety of training materials, including video tutorials, webinars, and a comprehensive knowledge base, to help users maximise their use of the platform.

What languages does Jotform support?

Jotform supports multiple languages, allowing users from different regions to create and manage forms in their preferred language, thus enhancing accessibility.

What problems does Jotform solve?

Jotform addresses common issues related to data collection, such as time-consuming manual processes, difficulty in designing forms, and challenges in managing submissions efficiently.

Is Jotform worth the investment?

For many users, Jotform provides substantial value through its features, ease of use, and flexibility. The decision to invest may depend on individual or organisational needs for form creation and data management.