Just Eat

Frequently Asked Questions about Just Eat

Who are Just Eat?

Just Eat is a leading online food delivery service based in the UK, connecting customers with a wide variety of local restaurants. Established in 2001, Just Eat allows users to order food online from their favourite eateries through its website and mobile app.

What are Just Eats products?

Just Eats primary product is its online food ordering platform, which enables customers to browse menus from local restaurants, place orders, and arrange for delivery or collection. Additionally, Just Eat offers features like restaurant reviews, ratings, and promotions to enhance user experience.

What services do Just Eat offer?

Just Eat provides an online food ordering and delivery service, allowing customers to order from a broad selection of restaurants. They also offer features such as order tracking, customer support, and promotional deals.

What type of companies do Just Eats products suit?

Just Eats platform suits a variety of businesses, including independent restaurants, chains, and takeaway services looking to reach a broader audience and streamline their order management processes.

How much does Just Eats product cost?

Just Eat does not charge customers a fee to use its platform; however, individual restaurants may impose delivery fees or minimum order values. Prices vary based on the restaurant and the specific items ordered.

Does Just Eat offer a free trial?

Just Eat does not offer a free trial, as the service is based on customer orders rather than subscription plans. Customers can use the platform without any upfront costs.

What discounts does Just Eat offer on their products?

Just Eat frequently provides promotional codes, discounts, and special offers through its website and app. These promotions vary and can be found on the Just Eat site or through marketing communications.

Are there any hidden fees or additional costs with Just Eat?

While Just Eat does not charge a service fee, customers should be aware that individual restaurants may have their own delivery charges or surcharges. It is advisable to check the total cost during checkout to avoid surprises.

Who uses Just Eats products?

Just Eat is used by a diverse range of customers, including individuals, families, and businesses seeking convenient food delivery options. It appeals to those looking for variety and ease in ordering meals from local restaurants.

What are the main features of Just Eats products/services?

Main features of Just Eat include a user-friendly interface, extensive restaurant listings, real-time order tracking, customer reviews and ratings, promotional offers, and multiple payment options.

How does Just Eat compare to its competitors?

Just Eat competes with other food delivery services like Deliveroo and Uber Eats. It is known for its extensive restaurant partnerships and user-friendly ordering process, while competitors may offer different delivery models or exclusive restaurant partnerships.

Is Just Eats platform easy to use?

Yes, Just Eats platform is designed to be user-friendly, allowing customers to easily navigate through restaurant options, view menus, and place orders with minimal effort.

How easy is it to set up Just Eats product or service?

Setting up Just Eat as a customer involves creating an account on their website or app, which is straightforward and requires minimal information. For restaurants, setting up requires registration and menu submission, which Just Eat supports through their onboarding process.

Is Just Eat reliable?

Just Eat is generally regarded as a reliable platform for food delivery, with a robust system for processing orders and ensuring timely deliveries, although reliability can also depend on individual restaurant performance.

Does Just Eat offer customer support?

Yes, Just Eat provides customer support through various channels, including online help articles, live chat, and phone support to assist with order-related queries and issues.

How secure is Just Eat’s platform?

Just Eat employs industry-standard security measures to protect user data and transactions, including encryption and secure payment processing, to ensure a safe user experience.

Does Just Eat integrate with other tools or platforms?

Just Eat offers integrations with various restaurant management systems and software to facilitate order management, although the availability of integrations may vary by region and specific restaurant needs.

Can I use Just Eat on mobile devices?

Yes, Just Eat has a dedicated mobile app available for both iOS and Android devices, allowing customers to order food conveniently from their smartphones or tablets.

What do users say about Just Eat?

User feedback on Just Eat is mixed, with many praising the variety of restaurant options and ease of use, while some express dissatisfaction with delivery times and issues related to certain restaurants.

What are the pros and cons of Just Eat?

Pros: Extensive restaurant selection, user-friendly interface, real-time order tracking, and regular discounts. Cons: Delivery times can vary, and quality of service may depend on individual restaurants.

How can I purchase Just Eat’s services?

Customers can access Just Eats services by creating an account on their website or mobile app, where they can browse restaurants, select items, and complete purchases directly online.

What is the cancellation or refund policy for Just Eat?

Just Eats cancellation and refund policy allows customers to cancel orders within a certain timeframe, typically before the restaurant begins preparing the food. Refunds are issued at the discretion of the restaurant and in accordance with Just Eats policies.

What are the common use cases for Just Eat?

Common use cases for Just Eat include ordering meals for home delivery, catering for events, and providing quick meal options for busy individuals and families.

Why choose Just Eat over other options?

Choosing Just Eat may be beneficial for its extensive range of restaurant partners, user-friendly interface, and frequent promotional offers, which can provide customers with a variety of dining options.

How easy is it to set up Just Eat?

Setting up Just Eat is easy for customers and restaurants alike, with a simple registration process for users and support for restaurants during the onboarding phase.

Does Just Eat offer training or tutorials?

While Just Eat does not provide formal training, their website includes helpful guides and FAQs to assist users and restaurant partners in navigating the platform effectively.

What languages does Just Eat support?

Just Eat primarily supports English, but may offer additional language options depending on the region and specific customer base.

What problems does Just Eat solve?

Just Eat addresses the need for convenience in food ordering, offering a platform that simplifies the process of finding and ordering from local restaurants, thus saving customers time and effort.

Is Just Eat worth the investment?

For customers who value convenience and variety in food options, Just Eat can be a worthwhile investment. However, individual experiences may vary based on restaurant performance and delivery times.