JustCall

Frequently Asked Questions about JustCall

Who are JustCall?

JustCall is a cloud-based communication platform that provides businesses with the ability to make and receive phone calls, manage SMS, and utilise various communication tools through a single interface. The platform is designed to streamline communication processes for sales, customer support, and remote teams.

What are JustCalls products?

JustCall offers a range of products including virtual phone numbers, call tracking, automated SMS, voicemail, and team collaboration features. Their primary product is a VoIP phone system that integrates with various customer relationship management (CRM) platforms.

What services do JustCall offer?

JustCall provides services such as call forwarding, call recording, SMS automation, team collaboration tools, and analytics for tracking communication metrics. They also offer integrations with popular business tools and CRMs to enhance workflow efficiency.

What type of companies do JustCalls products suit?

JustCalls products are suited for small to medium-sized businesses, sales teams, customer service departments, and remote teams looking for reliable communication solutions. The flexibility of their platform accommodates various industry needs.

How much does JustCalls product cost?

JustCalls pricing varies based on the plan selected. They offer multiple tiers with different features, typically ranging from a basic plan to more advanced options. For exact pricing details, it is recommended to visit their official website.

Does JustCall offer a free trial?

Yes, JustCall offers a free trial period allowing potential users to explore the platforms features without any initial commitment. This helps users assess whether the service meets their needs.

What discounts does JustCall offer on their products?

JustCall occasionally provides discounts for annual subscriptions and promotional offers. Users should check their website or contact sales for current discount options.

Are there any hidden fees or additional costs with JustCall?

JustCall maintains transparency in its pricing structure. While there are no hidden fees, users should be aware of additional costs for certain features, such as international calling rates or extra phone numbers.

Who uses JustCalls products?

JustCalls products are used by a variety of professionals, including sales representatives, customer support agents, and remote team members. It is popular among businesses that require efficient communication tools to manage customer interactions.

What are the main features of JustCalls products/services?

Key features of JustCall include virtual phone numbers, call recording, SMS messaging, call analytics, integration with CRMs, team collaboration tools, and mobile app support for on-the-go communication.

How does JustCall compare to its competitors?

JustCall is competitive in terms of pricing, feature set, and ease of use compared to other VoIP and communication platforms. Its integration capabilities with CRMs and user-friendly interface are often highlighted as strengths.

Is JustCalls platform easy to use?

Yes, JustCalls platform is designed to be user-friendly, allowing users to navigate through the features with ease. The intuitive interface facilitates quick adoption for new users.

How easy is it to set up JustCalls product or service?

Setting up JustCall is straightforward, with users able to create an account and configure their settings within minutes. The platform provides setup guides and resources to assist users during the initial configuration.

Is JustCall reliable?

JustCall is generally considered reliable, with a robust infrastructure that ensures high availability and minimal downtime. User reviews often praise its consistent performance.

Does JustCall offer customer support?

Yes, JustCall offers customer support through multiple channels, including email, live chat, and a knowledge base with helpful resources. Their support team is available to assist users with queries and issues.

How secure is JustCall’s platform?

JustCall employs industry-standard security measures, including data encryption and secure access protocols, to protect user information and communication data on their platform.

Does JustCall integrate with other tools or platforms?

Yes, JustCall supports integration with various third-party tools and platforms, particularly popular CRMs like Salesforce, HubSpot, and Zendesk, enhancing workflow and productivity for users.

Can I use JustCall on mobile devices?

Yes, JustCall has a mobile app available for both iOS and Android devices, allowing users to manage their calls and messages while on the go.

What do users say about JustCall?

User reviews of JustCall are generally positive, highlighting its ease of use, comprehensive features, and effective customer support. Some users have noted areas for improvement, particularly in advanced feature sets.

What are the pros and cons of JustCall?

Pros include user-friendly interface, cost-effective pricing, and strong integration capabilities. Cons may include limitations in some advanced features compared to competitors and occasional connectivity issues reported by users.

How can I purchase JustCall’s services?

Users can purchase JustCalls services directly through their website, where they can choose a plan that suits their needs and complete the registration and payment process online.

What is the cancellation or refund policy for JustCall?

JustCall’s cancellation policy allows users to discontinue their subscription at any time. Refunds may be available depending on the terms of the subscription. It is advisable to review the specific policy on their website.

What are the common use cases for JustCall?

Common use cases for JustCall include managing customer support inquiries, conducting sales calls, and facilitating remote team communication. Its versatility makes it applicable across various business functions.

Why choose JustCall over other options?

JustCall may be preferred due to its combination of ease of use, integration capabilities with popular business tools, and competitive pricing, making it a practical choice for many businesses.

How easy is it to set up JustCall?

Setting up JustCall is typically quick and straightforward, with a user-friendly interface and helpful resources to guide users through initial configuration and setup.

Does JustCall offer training or tutorials?

Yes, JustCall provides access to training materials and tutorials on their website, helping users to familiarise themselves with the platform and its features effectively.

What languages does JustCall support?

JustCall primarily supports English, but they may have options for other languages depending on the regions they serve. Users should check their website for the most current information on language support.

What problems does JustCall solve?

JustCall addresses communication challenges faced by businesses, such as the need for efficient call management, streamlined customer interactions, and effective remote team collaboration.

Is JustCall worth the investment?

Many users find JustCall to be a worthwhile investment due to its comprehensive features and cost-effectiveness, particularly for small to medium-sized businesses looking for reliable communication solutions.