Keela

Frequently Asked Questions about Keela

Who are Keela?

Keela is a software company that provides a comprehensive management platform designed specifically for non-profit organisations. Their goal is to simplify operations and enhance the impact of these organisations through effective management tools.

What are Keelas products?

Keela offers a variety of products including a donor management system, fundraising and event management tools, volunteer management, and project tracking features. These products are tailored to meet the specific needs of non-profits and charitable organisations.

What services do Keela offer?

Keela offers services that include software solutions for donor engagement, fundraising management, event planning, and volunteer coordination. Additionally, they provide customer support and training to help organisations maximise the use of their platform.

What type of companies do Keelas products suit?

Keelas products are primarily suited for non-profit organisations, charities, and social enterprises. They cater to organisations of all sizes that seek to streamline their operations and improve their fundraising efforts.

How much does Keelas product cost?

Keela operates on a subscription-based pricing model. The cost varies depending on the plan selected, which can range from basic to more advanced features. For specific pricing details, it is recommended to visit their official website or contact their sales team.

Does Keela offer a free trial?

Yes, Keela offers a free trial of their platform, allowing users to explore features and functionalities before making a financial commitment. The trial period is typically 14 days, providing ample time to assess the software.

What discounts does Keela offer on their products?

Keela may offer discounts for annual subscriptions or specific promotions throughout the year. It is advisable to check their website or subscribe to their newsletter for the latest information on discounts and offers.

Are there any hidden fees or additional costs with Keela?

Keela aims to provide transparency in pricing. There are no hidden fees; however, users should review their pricing structure for any additional costs related to advanced features or integrations that may not be included in standard plans.

Who uses Keelas products?

Keelas products are used by non-profit organisations, charities, and social enterprises looking to enhance their operational efficiency and fundraising capabilities. Their user base includes both small grassroots organisations and larger established charities.

What are the main features of Keelas products/services?

The main features of Keela include donor management, fundraising tools, event management, volunteer tracking, and project management. The platform also offers reporting and analytics tools to help organisations measure their impact.

How does Keela compare to its competitors?

Keela differentiates itself from competitors through its focus on non-profits and the integration of multiple functionalities within a single platform. While other solutions may offer similar features, Keela is specifically tailored to address the unique needs of charitable organisations.

Is Keelas platform easy to use?

Yes, Keelas platform is designed with user-friendliness in mind. The interface is intuitive, making it accessible for users with varying levels of technical expertise. Comprehensive tutorials and support materials are available to assist users.

How easy is it to set up Keelas product or service?

Setting up Keelas product is generally straightforward. The onboarding process is supported by the Keela team, and users can follow step-by-step guides provided during the setup to configure their accounts and start using the software effectively.

Is Keela reliable?

Keela is considered reliable, with a commitment to high uptime and performance standards. Their services are backed by a dedicated support team that is available to assist users with any issues that may arise.

Does Keela offer customer support?

Yes, Keela offers customer support through various channels, including email, live chat, and a help centre with extensive resources. Users can access assistance for technical issues, account queries, and general guidance.

How secure is Keela’s platform?

Keela prioritises data security and employs industry-standard measures to protect user information. Their platform includes encryption, secure data storage, and regular security audits to ensure compliance with data protection regulations.

Does Keela integrate with other tools or platforms?

Yes, Keela integrates with various third-party tools and platforms, allowing users to connect their existing applications with the Keela system. This integration capability enhances workflow and data synchronisation across various channels.

Can I use Keela on mobile devices?

Keela is accessible on mobile devices through web browsers, allowing users to manage their operations on-the-go. While there is no dedicated mobile app, the responsive design ensures functionality across different screen sizes.

What do users say about Keela?

User feedback about Keela is generally positive, with many highlighting its ease of use and comprehensive features tailored for non-profits. Users appreciate the customer support and the platforms ability to streamline their management processes.

What are the pros and cons of Keela?

Pros of Keela include its tailored features for non-profits, user-friendly interface, and strong customer support. Cons may include limitations in customisation options and the need for an internet connection to access the platform.

How can I purchase Keela’s services?

Users can purchase Keela’s services through their official website. After selecting a suitable plan, users can complete the registration process and set up their accounts to begin using the platform.

What is the cancellation or refund policy for Keela?

Keela typically offers a cancellation policy that allows users to discontinue their subscription at any time. It is advisable to review the specific terms regarding refunds and cancellations on their website or contact customer support for detailed information.

Who uses Keela?

Keela is used by a diverse array of non-profit organisations, including grassroots charities, larger foundations, and social enterprises that require effective management tools to enhance their operations and fundraising efforts.

What are the common use cases for Keela?

Common use cases for Keela include managing donor relationships, organising fundraising events, coordinating volunteers, and tracking projects. Non-profits utilise the platform to increase efficiency and improve engagement with supporters.

Why choose Keela over other options?

Choosing Keela may be beneficial due to its specific focus on the needs of non-profits, comprehensive features, and the supportive community and resources available to users. These aspects can provide significant value for organisations in the charitable sector.

How easy is it to set up Keela?

Setting up Keela is designed to be a user-friendly process. The onboarding materials and customer support help guide users through initial setup steps, making it accessible for individuals without extensive technical skills.

Does Keela offer training or tutorials?

Yes, Keela provides various training resources, including video tutorials, webinars, and detailed documentation. These resources aim to help users understand the platforms features and maximise their effectiveness.

What languages does Keela support?

Keela primarily supports English, but they may offer features and resources in other languages depending on user demand. For specific language support, it is best to consult their customer service or website for updates.

What problems does Keela solve?

Keela addresses several challenges faced by non-profits such as managing donor relationships, organising fundraising events, and tracking volunteer activities. The platform helps streamline these processes, allowing organisations to focus on their mission.

Is Keela worth the investment?

Many non-profits find Keela to be a worthwhile investment due to its tailored features, ease of use, and the potential to enhance operational efficiency and fundraising success. Evaluating the specific needs of an organisation can help determine its value.