Kerio Connect

Frequently Asked Questions about Kerio Connect

Who are Kerio Connect?

Kerio Connect is a product offered by GFI Software, designed to provide reliable email and messaging solutions for businesses. It focuses on delivering a secure and efficient platform for communication and collaboration.

What are Kerio Connects products?

Kerio Connect is primarily an email and messaging solution that includes features such as email hosting, calendaring, contacts management, and task management. It is designed for both on-premises and cloud deployment.

What services do Kerio Connect offer?

Kerio Connect offers a range of services including email hosting, collaboration tools, group calendaring, file sharing, and mobile device management. These services aim to enhance communication and productivity within organisations.

What type of companies do Kerio Connects products suit?

Kerio Connects products are suitable for small to medium-sized enterprises (SMEs) looking for a reliable, cost-effective email and messaging solution. It is also ideal for companies that require robust security features and ease of use.

How much does Kerio Connects product cost?

The pricing for Kerio Connect varies based on the number of users and the deployment option (cloud or on-premises). For specific pricing details, it is advisable to visit the official website or contact their sales team directly.

Does Kerio Connect offer a free trial?

Yes, Kerio Connect offers a free trial, allowing potential users to test the platform and its features before committing to a purchase. The duration of the trial may vary, so it is recommended to check the website for current offers.

What discounts does Kerio Connect offer on their products?

Kerio Connect occasionally provides discounts for educational institutions, non-profits, and volume purchases. Specific promotional offers may also be available, so it is advisable to check their website for the latest information.

Are there any hidden fees or additional costs with Kerio Connect?

Kerio Connect does not have hidden fees; however, additional costs may arise from optional services, add-ons, or support plans. It is important to review the pricing structure and service agreements for full transparency.

Who uses Kerio Connects products?

Kerio Connects products are used by a diverse range of businesses, including those in sectors such as education, healthcare, and professional services. Its user base primarily consists of small to medium-sized organisations that require efficient communication solutions.

What are the main features of Kerio Connects products/services?

Main features of Kerio Connect include secure email hosting, calendar sharing, contact management, task assignments, mobile device synchronisation, and robust spam filtering. The platform also supports collaboration through shared folders and file storage.

How does Kerio Connect compare to its competitors?

Kerio Connect stands out among its competitors due to its user-friendly interface, strong security features, and comprehensive support for both cloud and on-premises deployment. It is often considered a cost-effective solution for SMEs compared to larger enterprise-level platforms.

Is Kerio Connects platform easy to use?

Yes, Kerio Connect is designed with user-friendliness in mind. Its intuitive interface allows users to navigate easily through various features, making it accessible for individuals with different levels of technical expertise.

How easy is it to set up Kerio Connects product or service?

Setting up Kerio Connect is generally straightforward. The installation process is guided, and comprehensive documentation is provided to assist users. For those opting for cloud deployment, setup is simplified further as it requires minimal configuration.

Is Kerio Connect reliable?

Yes, Kerio Connect is considered a reliable platform, known for its high uptime rates and robust security measures. Regular updates and maintenance contribute to its stability and performance.

Does Kerio Connect offer customer support?

Kerio Connect provides customer support through various channels, including email, phone, and an online support portal. Users can access a wealth of resources, including FAQs, documentation, and community forums.

How secure is Kerio ConnectÕs platform?

Kerio Connect employs advanced security measures, including encryption, spam filtering, and anti-malware protection. The platform is designed to protect sensitive information and is compliant with various data protection regulations.

Does Kerio Connect integrate with other tools or platforms?

Yes, Kerio Connect offers integration with various third-party applications and services, enhancing its functionality. This includes compatibility with popular productivity tools, CRMs, and collaboration platforms.

Can I use Kerio Connect on mobile devices?

Yes, Kerio Connect is compatible with mobile devices. Users can access their emails, calendars, and contacts through dedicated mobile applications for iOS and Android, as well as via web access on mobile browsers.

What do users say about Kerio Connect?

User feedback on Kerio Connect is generally positive, highlighting its ease of use, robust features, and excellent customer support. However, some users have noted that it may lack certain advanced features found in more comprehensive enterprise solutions.

What are the pros and cons of Kerio Connect?

Pros: User-friendly interface, strong security features, cost-effective for SMEs, comprehensive support. Cons: May lack advanced features for larger enterprises, limited integration with some niche applications.

How can I purchase Kerio ConnectÕs services?

Kerio Connects services can be purchased directly from the GFI Software website or through authorised resellers. Users may choose between cloud and on-premises deployment options during the purchase process.

What is the cancellation or refund policy for Kerio Connect?

Kerio Connect typically offers a refund for purchases made within a specified period, provided the user requests it. Specific terms and conditions may apply, so it is advisable to consult the official website for detailed policy information.

What are the common use cases for Kerio Connect?

Common use cases for Kerio Connect include managing organisational email communications, scheduling meetings and events, sharing files among team members, and ensuring secure mobile access to corporate data.

Why choose Kerio Connect over other options?

Choosing Kerio Connect may be advantageous for small to medium-sized businesses seeking an affordable, secure, and easy-to-use email and messaging solution that provides essential features without the complexity of larger enterprise systems.

How easy is it to set up Kerio Connect?

As previously mentioned, setting up Kerio Connect is relatively easy, with guided installation processes and ample documentation available to assist users through the setup.

Does Kerio Connect offer training or tutorials?

Yes, Kerio Connect provides training resources and tutorials through its support portal, including video guides, user manuals, and knowledge base articles to help users maximise the platforms capabilities.

What languages does Kerio Connect support?

Kerio Connect supports multiple languages, making it accessible to a diverse global audience. Language options can be selected during the installation or configuration process.

What problems does Kerio Connect solve?

Kerio Connect addresses common business communication challenges, including email management, secure collaboration, and efficient scheduling, all while ensuring data security and compliance with regulations.

Is Kerio Connect worth the investment?

Kerio Connect is generally considered a worthwhile investment for small to medium-sized businesses looking for a reliable, feature-rich email and messaging solution that offers good value for money and effective support.