KernelCare Enterprise

Frequently Asked Questions about TuxCares KernelCare Enterprise

Who are TuxCare?

TuxCare is a company that provides enterprise-level Linux support through innovative solutions, including kernel live patching. Their focus is on enhancing system security and uptime for businesses by ensuring that critical updates can be applied without downtime.

What are TuxCares products?

TuxCare offers several products designed to improve the reliability and security of Linux systems, including KernelCare for live patching, Extended Lifecycle Support (ELS) for legacy systems, and various other support services tailored for Linux environments.

What services do TuxCare offer?

TuxCare provides services such as live patching to apply security updates without rebooting, Extended Lifecycle Support for outdated Linux versions, and technical support for system management and security.

What type of companies do TuxCares products suit?

TuxCares products are suitable for enterprises that rely on Linux systems for critical operations and cannot afford downtime. This includes sectors such as finance, healthcare, telecoms, and any business that values high availability and security.

How much does TuxCares product cost?

The pricing for TuxCares products varies based on the specific solutions and the number of servers being covered. For detailed pricing, it is advisable to contact TuxCare directly for a customised quote.

Does TuxCare offer a free trial?

Yes, TuxCare offers a free trial of their KernelCare Enterprise service, allowing potential customers to evaluate the product before making a commitment.

What discounts does TuxCare offer on their products?

TuxCare may offer discounts for multi-year subscriptions or for bulk purchases. Specific promotions can vary, so it is recommended to check their website or contact sales for current offers.

Are there any hidden fees or additional costs with TuxCare?

TuxCare aims for transparency in pricing, and there are no hidden fees associated with their products. However, additional costs may arise for optional add-ons or services not included in the base package.

Who uses TuxCares products?

Businesses and organisations that operate Linux systems, including data centres, cloud services, and enterprises in various industries, utilise TuxCares products to maintain system integrity and security.

What are the main features of TuxCares products/services?

Main features of TuxCares KernelCare Enterprise include live patching of the Linux kernel, automated patch management, support for multiple Linux distributions, and enhanced security without downtime.

How does TuxCare compare to its competitors?

TuxCares KernelCare is known for its seamless live patching capabilities, which many competitors offer but may not provide with the same level of automation and ease of use. TuxCare focuses on enterprise needs, ensuring high reliability and support.

Is TuxCares platform easy to use?

Yes, TuxCares platform is designed for ease of use, allowing system administrators to implement live patching with minimal configuration and management overhead.

How easy is it to set up TuxCares product or service?

Setting up TuxCares KernelCare typically requires a straightforward installation process, which can be completed in a matter of minutes. Detailed documentation is provided to assist users in the setup.

Is TuxCare reliable?

TuxCare is regarded as reliable, with a strong emphasis on uptime and security. Their live patching service is designed to ensure systems remain operational even during critical updates.

Does TuxCare offer customer support?

Yes, TuxCare provides customer support for their products, including technical assistance and guidance for users experiencing issues or needing help with configuration.

How secure is TuxCare’s platform?

TuxCares platform is designed with security as a priority, employing best practices and protocols to protect user data and ensure the integrity of the systems being patched.

Does TuxCare integrate with other tools or platforms?

TuxCares KernelCare can integrate with various system management tools and platforms, enhancing its functionality and providing a more comprehensive management experience for users.

Can I use TuxCare on mobile devices?

TuxCares services are primarily designed for server environments rather than mobile devices. However, management can be performed remotely through secure connections from mobile devices if necessary.

What do users say about TuxCare?

Users generally report positive experiences with TuxCare, highlighting the effectiveness of KernelCare in maintaining system uptime and the quality of customer support provided.

What are the pros and cons of TuxCare?

Pros include reliable live patching, excellent customer service, and strong security features. Cons may include the need for specific Linux distributions and potential costs associated with enterprise-level services.

How can I purchase TuxCare’s services?

Services can be purchased directly from the TuxCare website or through contacting their sales team for a customised plan that meets specific needs.

What is the cancellation or refund policy for TuxCare?

TuxCare offers a clear cancellation policy, with the option for refunds depending on the terms of the subscription. It is advisable to review the specific terms at the time of purchase.

Who uses TuxCare?

TuxCares products are used by IT departments, system administrators, and enterprise-level organisations that run Linux systems and require robust security and uptime solutions.

What are the common use cases for TuxCare?

Common use cases include applying critical security patches without downtime, maintaining legacy system support, and ensuring compliance with industry security standards.

Why choose TuxCare over other options?

TuxCare offers a unique advantage with its live patching technology, which reduces downtime significantly compared to traditional patch management solutions, making it ideal for businesses that cannot afford interruptions.

How easy is it to set up TuxCare?

As mentioned earlier, TuxCares setup process is user-friendly and straightforward, allowing for quick deployment and minimal disruption to existing systems.

Does TuxCare offer training or tutorials?

Yes, TuxCare provides documentation and resources to help users understand their products and make the most of their features, including tutorials and user guides.

What languages does TuxCare support?

TuxCare primarily operates in English, but they may offer support in other languages depending on the customer base and specific client requirements.

What problems does TuxCare solve?

TuxCare addresses the challenges of system downtime during patching, security vulnerabilities due to outdated kernels, and the need for ongoing support for legacy systems.

Is TuxCare worth the investment?

For enterprises that prioritise uptime and security, TuxCares services, especially KernelCare, can provide significant value, reducing the risk associated with system maintenance and offering peace of mind.