Key Survey

Frequently Asked Questions about KeySurvey

Who are KeySurvey?

KeySurvey is a leading online survey software platform that enables businesses and organisations to create, distribute, and analyse surveys effectively. With a focus on gathering feedback and data-driven insights, KeySurvey caters to various sectors, including education, healthcare, and market research.

What are KeySurveys products?

KeySurvey offers a suite of products designed for creating surveys, including survey design tools, data collection methods, and analytical resources. These products enable users to build custom surveys, manage responses, and generate reports to interpret data efficiently.

What services do KeySurvey offer?

KeySurvey provides a range of services, including survey design consultation, data analytics support, and customer service assistance. They also offer training resources to help users maximise the platforms capabilities.

What type of companies do KeySurveys products suit?

KeySurveys products are suitable for a variety of companies, including small businesses, large enterprises, non-profit organisations, educational institutions, and market research firms that require robust survey solutions to gather feedback and insights.

How much does KeySurveys product cost?

KeySurvey operates on a subscription model, with pricing varying based on the features and level of service required. Potential users are encouraged to contact KeySurvey directly for a customised quote based on their specific needs.

Does KeySurvey offer a free trial?

Yes, KeySurvey offers a free trial for new users, allowing them to explore the platforms features and capabilities before committing to a paid plan.

What discounts does KeySurvey offer on their products?

KeySurvey may provide discounts for long-term subscriptions or for educational institutions and non-profit organisations. Interested users should inquire directly with KeySurvey for specific offers and eligibility criteria.

Are there any hidden fees or additional costs with KeySurvey?

KeySurvey aims to maintain transparency in pricing; however, users should review the terms of service for any potential additional costs related to specific features or services that may not be included in the standard subscription.

Who uses KeySurveys products?

KeySurveys products are utilised by a diverse range of users, including researchers, marketers, educators, and business professionals who need to conduct surveys for various purposes, such as market research, customer satisfaction, and academic studies.

What are the main features of KeySurveys products/services?

KeySurvey features include a user-friendly survey builder, advanced question types, customisable templates, real-time analytics, reporting tools, and multiple distribution options, including email and social media sharing.

How does KeySurvey compare to its competitors?

KeySurvey offers competitive features such as flexibility in survey design and robust analytical tools. While it may not have as extensive a user base as some competitors, it is appreciated for its comprehensive support and customisation options.

Is KeySurveys platform easy to use?

Yes, KeySurvey is designed with user experience in mind, providing an intuitive interface that simplifies the survey creation process, making it accessible for users of all skill levels.

How easy is it to set up KeySurveys product or service?

Setting up KeySurvey is straightforward, with guided prompts and resources available to assist users in creating their first survey quickly and efficiently.

Is KeySurvey reliable?

KeySurvey is considered reliable, with a robust platform that supports high availability and data integrity, making it suitable for critical data collection tasks.

Does KeySurvey offer customer support?

Yes, KeySurvey provides customer support through various channels, including email, phone, and live chat, ensuring users can receive assistance when needed.

How secure is KeySurvey’s platform?

KeySurvey prioritises user data security, implementing industry-standard encryption and compliance with data protection regulations to safeguard user information.

Does KeySurvey integrate with other tools or platforms?

Yes, KeySurvey offers integration capabilities with various tools and platforms, allowing users to streamline their data collection and analysis processes by connecting with CRM systems, email marketing tools, and more.

Can I use KeySurvey on mobile devices?

KeySurvey is accessible on mobile devices, providing users the flexibility to create and respond to surveys on the go, optimised for various screen sizes.

What do users say about KeySurvey?

Users generally appreciate KeySurvey for its comprehensive features and ease of use, although some may find the learning curve steep for advanced functionalities. Overall, feedback highlights its effectiveness in data collection and analysis.

What are the pros and cons of KeySurvey?

Pros: Comprehensive features, user-friendly interface, strong customer support, and flexibility in survey design.
Cons: Potentially high costs for advanced features and a learning curve for some users.

How can I purchase KeySurveys services?

Interested users can purchase KeySurveys services by visiting their website and selecting a subscription plan that fits their needs, followed by the checkout process.

What is the cancellation or refund policy for KeySurvey?

KeySurveys cancellation and refund policies vary by subscription plan. Users should refer to their terms of service or contact customer support for specific details regarding cancellations and potential refunds.

What are the common use cases for KeySurvey?

Common use cases for KeySurvey include conducting market research, gathering customer feedback, assessing employee satisfaction, and administering educational assessments.

Why choose KeySurvey over other options?

KeySurvey offers a robust set of features, strong customer support, and flexibility that appeals to users seeking a comprehensive survey solution, making it a competitive choice among similar platforms.

Does KeySurvey offer training or tutorials?

Yes, KeySurvey provides various training materials, including tutorials and guides, to help users maximise their use of the platform and understand its features better.

What languages does KeySurvey support?

KeySurvey supports multiple languages, allowing users to create surveys in different languages to cater to diverse populations and regions.

What problems does KeySurvey solve?

KeySurvey addresses challenges related to data collection, feedback analysis, and survey management, enabling organisations to gather insights efficiently and make data-driven decisions.

Is KeySurvey worth the investment?

Many users find KeySurveys range of features and capabilities justifies the investment, particularly for organisations that require advanced survey functionality and comprehensive support.