Klevu

Frequently Asked Questions about Klevu

Who are Klevu?

Klevu is a search technology company that specializes in providing AI-driven search solutions for e-commerce businesses. Founded in 2013, Klevu aims to enhance the online shopping experience by delivering relevant search results and personalised product recommendations to users.

What are Klevus products?

Klevu offers several products, primarily focusing on its intelligent search solution that integrates into e-commerce platforms. Key products include Klevu Search, Klevu Product Recommendations, and Klevu Insights, which help retailers improve site search functionality, enhance user engagement, and analyse search behaviour.

What services do Klevu offer?

Klevu provides a range of services including implementation support, ongoing maintenance, and customer training. They also offer consulting services to help businesses optimize their search strategies and improve conversion rates.

What type of companies do Klevus products suit?

Klevus products are suitable for e-commerce businesses of all sizes, from startups to large enterprises. Their solutions are particularly beneficial for retailers looking to improve their online search capabilities and enhance customer experience.

How much do Klevus products cost?

The cost of Klevus products varies based on the specific needs and scale of the business. Klevu typically offers custom pricing plans depending on factors such as website traffic, product catalog size, and specific feature requirements. Interested businesses should contact Klevu for a tailored quote.

Does Klevu offer a free trial?

Yes, Klevu offers a free trial period for businesses to test their search solutions. This allows potential customers to evaluate the effectiveness of Klevus technology before making a commitment.

What discounts does Klevu offer on their products?

Klevu may offer discounts or promotional pricing on their products, especially for annual subscriptions or during special events. It is advisable to check their website or contact their sales team for current offers.

Are there any hidden fees or additional costs with Klevu?

Klevu strives for transparency in pricing. However, additional costs may arise based on specific customisations, additional feature requests, or increased support levels. It is recommended to clarify any potential extra costs during the initial consultation.

Who uses Klevus products?

Klevus products are used by various e-commerce businesses, including fashion retailers, electronics stores, and home goods providers. Their technology is designed to enhance user experience and drive sales across diverse sectors.

What are the main features of Klevus products/services?

Main features of Klevus products include advanced natural language processing, intelligent autocomplete suggestions, faceted search, and product recommendations. Klevu also offers analytics tools to track search performance and user engagement.

How does Klevu compare to its competitors?

Klevu differentiates itself from competitors by focusing on AI-driven search technology that adapts to user behaviour. Its integration capabilities with various e-commerce platforms and emphasis on user experience set it apart in the market.

Is Klevus platform easy to use?

Klevus platform is designed with usability in mind. The interface is intuitive, allowing users to set up and manage their search configurations with minimal technical knowledge.

How easy is it to set up Klevus product or service?

Setting up Klevus products is generally straightforward, with comprehensive documentation and support provided. The implementation process can typically be completed within a few days, depending on the complexity of the integration.

Is Klevu reliable?

Klevu has established a reputation for reliability within the e-commerce sector, with a robust infrastructure that ensures high uptime and performance. Their solutions are actively used by numerous retail businesses worldwide.

Does Klevu offer customer support?

Yes, Klevu provides customer support through various channels, including email and live chat. They also offer extensive documentation and resources to assist users in troubleshooting and optimising their search solutions.

How secure is Klevu’s platform?

Klevu takes security seriously, implementing industry-standard measures to protect user data and transactions. Their platform complies with relevant regulations and best practices to ensure a secure user experience.

Does Klevu integrate with other tools or platforms?

Klevu integrates seamlessly with major e-commerce platforms such as Shopify, Magento, and WooCommerce, as well as various CRM and marketing tools, allowing businesses to leverage their existing technology stack.

Can I use Klevu on mobile devices?

Yes, Klevus search solutions are mobile-responsive, ensuring that users can access search functionalities via mobile devices without any loss of performance or usability.

What do users say about Klevu?

Users generally appreciate Klevu for its ease of use, effective search capabilities, and the positive impact on conversion rates. Customer feedback often highlights the platforms ability to enhance the shopping experience for users.

What are the pros and cons of Klevu?

Pros of Klevu include its advanced search algorithms, customisation options, and strong customer support. Potential cons may include the need for initial setup time and possible costs for additional features or integrations.

How can I purchase Klevu’s services?

Interested customers can purchase Klevus services by visiting their website and reaching out to their sales team for a consultation. They will guide potential customers through the selection and onboarding process.

What is the cancellation or refund policy for Klevu?

Klevus cancellation and refund policies may vary based on the specific terms agreed upon during the subscription process. It is advisable to review these terms during the initial consultation or reach out to their support for detailed information.

What are the common use cases for Klevu?

Common use cases for Klevu include enhancing e-commerce site search, improving product discovery, personalising search results based on user behaviour, and increasing conversion rates through intelligent product recommendations.

Why choose Klevu over other options?

Klevu offers a unique combination of AI-driven search technology, ease of integration, and a focus on user experience, making it a compelling choice for e-commerce businesses looking to improve their search capabilities compared to other solutions.

Does Klevu offer training or tutorials?

Yes, Klevu provides training resources and tutorials to help users understand and effectively utilise their products. This includes documentation, webinars, and personalised training sessions as needed.

What languages does Klevu support?

Klevu supports multiple languages, making it suitable for businesses operating in diverse markets. Specific language support can be confirmed by contacting Klevu directly.

What problems does Klevu solve?

Klevu addresses common e-commerce challenges such as poor search functionality, low conversion rates from search, and the need for personalised shopping experiences, enabling retailers to optimise their online sales processes.

Is Klevu worth the investment?

Many businesses find Klevu to be a valuable investment due to its potential to enhance search performance, improve user engagement, and ultimately drive sales. The return on investment can be significant, particularly for larger e-commerce operations.